2014 SUBARU LEGACY Complaints

TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE UNINTENTIONALLY ACCELERATED WITHOUT WARNING. THE FAILURE RECURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,500. THE VIN WAS NOT AVAILABLE.

THE CAR DANGEROUSLY WANDERS ALL OVER THE ROAD SOMETIMES EVEN INTO ANOTHER LANE AND REQUIRES CONSTANT STEERING CORRECTION. THE DEALER ALIGNED THE STEERING BUT NO IMPROVEMENT. MANY OTHERS HAVE THE SAME PROBLEM AND SUBARU WON'T FIX, SAYS IT'S NORMAL.

2014 SUBARU LEGACY. CONSUMER WRITES IN REGARDS TO CLAMP THAT HOLDS VEHICLE BUMPER REPLACEMENT ISSUES. *SMD THE CONSUMER NOTICED SEVERAL MONTHS AFTER SHE PURCHASED THE VEHICLE, THE BUMPER HAD POPPED OUT. SHE MANAGED TO PUSH IT BACK IN. HOWEVER, THE SAME THING HAPPENED ON ANOTHER OCCASION. THE DEALER INFORMED THE CONSUMER, THE CLAMP THAT HELD THE BUMPER IN PLACE WAS MISSING AND IT WAS POSSIBLE SHE MAY HAVE WENT OVER A BUMP IN THE ROAD WHICH MAY HAVE CAUSED THEM TO BECOME LOOSE, AND EVENTUALLY LOST. A NEW CLAMP WAS INSTALLED AND THERE WAS NO PROBLEM, UNTIL THE FALL. WHILE DRIVING, THE CONSUMER A HEARD A NOISE. WHEN SHE EXITED THE VEHICLE, SHE DISCOVERED THE BUMPER WAS HANGING FROM THE VEHICLE. EVIDENTLY, SHE HAD BEEN DRAGGING THE BUMPER FOR SEVERAL MILES AND THE BOTTOM BECAME SCRATCHED AND TORN. THE DEALER STATED THERE WAS A SLIGHT IMPRESSION ON THE BUMPER AND IT LOOKED AS THOUGH IT HAD BEEN HIT AT SOME POINT. THE CONSUMER WAS INFORMED IT WAS NOT COVERED UNDER WARRANTY AND IT WOULD COST $ 1,034.84 TO REPLACE. *JB

EXPERIENCED STUCK DRIVER'S WINDOW LAST SUMMER IN PERIOD OF TEMPERATURE FLUCTUATIONS (EXTREME TO MODERATE HEAT), REPORTED/SHOWN TO DEALERSHIP; SAME ISSUE THIS FEBRUARY (EXTREME TO MODERATE COLD). OTHERWISE, NO PROBLEMS WITH CAR SINCE BEGAN LEASE FALL 2014. ON MONDAY, MARCH 9, 2015, PARKED CAR ACROSS THE STREET FROM MY HOUSE ABOUT 6:15/6:30PM. DID ERRANDS, RETURNED ABOUT 30/45 MINUTES LATER TO GET GLASSES OUT OF CENTER CONSOLE -- 7/7:15PM. THEN I LOCKED THE CAR WITH REMOTE KEY PIECE. CAR ACKNOWLEDGED WITH SOUND, LIGHTS. THIS WAS THE LAST INTERACTIVE ACTION TAKEN WITH CAR. CAR HAD BEEN IDLE FOR 30/45 MINUTES. I SAW NOTHING NEW, UNUSUAL. I RETURNED TO THE CAR APPROXIMATELY 12 HOURS LATER, AROUND 7AM, TUESDAY, MARCH 10, 2015 TO GET IN THE CAR TO GO TO WORK. THE REMOTE KEY SYSTEM WAS NOT FUNCTIONING; A FIRST SINCE I'D GOTTEN THE CAR. I TRIED THE CAR KEY IN THE FRONT DRIVER'S DOOR. DIDN'T WORK. AGAIN ODD. I TRIED THE BACK DRIVER'S SIDE DOOR; IT WAS OPEN (AGAIN ODD; I'D LOCKED THE CAR THE PREVIOUS EVENING). I BENT INSIDE, LOOKED TOWARD THE DRIVER'S DOOR AND NOTICED THE DOOR'S MANUAL DOOR LEVER MANGLED. I WORRIED THE CAR MIGHT HAVE BEEN VANDALIZED OVERNIGHT (UNUSUAL; I LIVE IN A LOW-CRIME NEIGHBORHOOD). THERE WAS A POWERFUL, CHEMICAL-LIKE SMELL IN THE CAR. I CAME AROUND TO THE PASSENGER SIDE, BENT IN THROUGH THE FRONT PASSENGER DOOR. EXPERIENCED STRONG CHEMICAL SMELL AGAIN. FROM THIS VANTAGE POINT, I NOTICED THE DRIVER'S SIDE DOOR, ON THE SIDE BY THE DASH AND FRONT WHEEL, WAS BURNT AND GUTTED; PART OF DASH ADJACENT BURNT. I LOOKED OUTSIDE OF THE CAR; SAW NO EXTERIOR DAMAGE. FOUND NO PERSONAL ITEMS MISSING, INCLUDING LOOSE CHANGE LEFT IN CAR FOR TOLLS/METERS. ASKED NEIGHBORS LIVING ON PART OF STREET WHERE THE CAR WAS PARKED; THEY HAD NOT SEEN A FIRE OR EXPLOSION THAT MORNING OR PREVIOUS EVENING. CALLED STATE FARM TO REPORT THE INCIDENT. TOOK PICTURES 8AM. *TR

I PURCHASED MY BRAND NEW 2014 SUBARU LEGACY ON MAY 16TH 2014. ABOUT ONE WEEK LATER I WAS DRIVING UP THE SLIGHT INCLINE OF THE DRIVEWAY OF THE APARTMENT HOUSE WHERE I LIVE. AS I REACHED THE STREET I STEPPED ON THE ACCELERATOR TO TURN OUT INTO THE TRAFFIC AND THE CAR COMPLETELY LOST POWER. ABOUT 5 SECONDS LATER THE POWER RETURNED AND THE CAR RESPONDED NORMALLY WHEN I STEPPED ON THE ACCELERATOR PEDAL AND I WAS ABLE TO DRIVE THE CAR NORMALLY. THREE OR FOUR DAYS LATER THE SAME THING HAPPENED AGAIN WHILE I WAS DRIVING IN TRAFFIC, AS I TRIED TO ACCELERATE THE CAR'S ENGINE LOST POWER WHEN I STEPPED ON THE ACCELERATOR. THIS SAME LOSS OF POWER NOW HAPPENS ABOUT TWO OR THREE TIMES EACH WEEK. I CURRENTLY HAVE ABOUT 2500 MILES ON THE CAR. I HAVE TAKEN IT TO MY LOCAL SUBARU DEALERSHIP ON THREE SEPARATE OCCASIONS FOR THIS COMPLAINT AND THEY HAVE KEPT THE CAR FOR A TOTAL OF ABOUT THIRTY DAY FOR OBSERVATION, TESTING, AND REPAIR BUT THEY HAVE BEEN UNABLE TO REPRODUCE OR SOLVE THE PROBLEM AND CAN FIND NOTHING WRONG WITH MY CAR. THEY WARNED ME ABOUT DRIVING WITH TWO FEET BECAUSE IF THE BRAKE IS APPLIED AT THE SAME TIME AS THE ACCELERATOR A PROBLEM LIKE THIS COULD OCCUR BUT I DO NOT DRIVE USING BOTH FEET AND HAVE ALWAYS DRIVEN USING ONLY ONE FOOT. *TR

VEHICLE HAD A 2-5 SECONDS ACCELERATION HESITATION. TAKING OFF FROM A YIELD SIGN AND GOING ACROSS A HWY, THE CAR HAD ENOUGH POWER TO ROLL FORWARD. TRIED FLOORING THE ACCELERATOR, BUT ALSO DID NOT RESPOND TO FULL THROTTLE UNTIL AFTER A FEW SECONDS THE CAR STARTED TO SLOWLY MOVE. THE ENGINE IS ON LOW RPMS AND DOES NOT LAUNCH FORWARD AS TO INDICATE A TRANSMISSION ISSUE..... IT LOOKS MORE LIKE A FUEL DELIVERY OR THROTTLE SENSOR ISSUE. I ALSO HAD THIS SAME ISSUE WITH A 2013 SUBARU IMPREZA (TRADED IN THE IMPREZA THINKING IT WAS A QUIRK WITH THE CAR). SUBARU DEALER WAS NOT BEEN ABLE TO REPRODUCE THE ISSUE ON THE IMPREZA OR THE ON THE LEGACY. NO ERROR CODES PRESENT. I CONTACTED SUBARU OF AMERICA, I WAS INSTRUCTED TO TAKE THE CAR (LEGACY) TO THE DEALER. THE TECHNICIAN WAS NOT ASKED TO ATTACH ANY KIND OF DIAGNOSTIC EQUIPMENT TO POSSIBLY CAPTURE VALUABLE DATA IN THE EVENT THAT THE ISSUE WAS REPRODUCED. WHEN THE PROBLEM HAS MANIFESTED, I HAVE ACCELERATED FROM A COMPLETE STOP OR FROM A SLOW ROLLING YIELD, THEN 2 - 5 SECOND DELAY IN ACCELERATION - VERY SLOW ROLL FORWARD. I SHARED THIS INFORMATION WITH THE DEALER. MY FAMILY AND I ALMOST GOT HIT A FEW WEEKS AGO BY A CAR GOING AROUND 60 MPH AND I WAS ALMOST HIT WHEN DRIVING THE IMPREZA (LET THE CAR ROLL BACK TO AVOID BEING HIT - I WAS ON SMALL INCLINE LEAVING MY NEIGHBORHOOD AND TRYING TO MERGE ONTO A HWY). MANY SUBARU OWNERS ARE HAVING THE SAME ISSUE (OLD / NEW VEHICLES). THERE ARE SOME BLOGS WHERE CUSTOMERS MENTION HAVING BEEN IN AN ACCIDENT BECAUSE OF THIS ISSUE AND PLENTY OF BLOGS WHERE CUSTOMERS REPORT THE PROBLEM AND FRUSTRATION WHEN THE PROBLEM CANNOT BE REPRODUCED AND ARE SENT HOME WITHOUT A FIX. HOW CAN SAFERCAR.GOV HELP COMMUNICATE THE IMPORTANCE OF THE ISSUE TO SUBARU BEFORE A FATALITY? *TR

THE MECHANICAL ADJUSTMENT FOR THE UPPER SEAT BACK DOES NOT ENGAGE PROPERLY. IT REQUIRES THE DRIVER TO PULL THE SEAT-BACK FORWARD TO ENGAGE, OTHERWISE THE HANDLE WILL REMAIN THE UP POSITION. THE DEALER REPLACED THE SEAT UNDER WARRANTY, BUT IT DID NOT FIX THE PROBLEM. THE DEVICE MANAGER STATED THAT THE MECHANICAL SEATS HAVE THAT ISSUE ON SEVERAL OF THEIR VEHICLES, INCLUDING DIFFERENT YEARS. IF IN AN ACCIDENT AND THE SEAT IS NOT ENGAGED PROPERLY IT COULD RESULT IN INJURY. *TR

TL* THE CONTACT OWNS A 2014 SUBARU LEGACY. THE CONTACT STATED THAT THE FABRIC USED ON THE REAR DECK SHELF LOCATED BEHIND THE REAR SEATS OF THE VEHICLE CAUSED A HAZING AND GLARING EFFECT FROM THE SUNLIGHT COMING THROUGH THE REAR WINDOW. THE CONTACT INDICATED THAT THE HAZING AND GLARING EFFECT IMPAIRED THE REAR WINDOW VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE DEFECT WAS CAUSED BY THE COLOR OF THE REAR DECK SHELF MATERIALS. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND AGREED TO CHANGE THE COLOR OF THE REAR DECK SHELF MATERIALS. THE FAILURE MILEAGE WAS 20.

ON 11/18/13, AT APPROXIMATELY 5:15 PM, I WAS HEADING DOWN A STREET TO MAKE A LEFT TO GO HOME FROM WORK. ALL OF A SUDDEN THE CAR ACCELERATED AND WOULD NOT SLOW DOWN AFTER I PUSHED DOWN ON THE BRAKE WITH MY RIGHT FOOT. I IMMEDIATELY BEGAN TO TURN THE WHEEL TO THE RIGHT ONTO AN EMPTY STREET TO AVOID TWO OTHER CARS AT THE INTERSECTION WHO WERE GOING TO MAKE THE SAME LEFT I ORIGINALLY WANTED TO MAKE. FOR SOME REASON, THE CAR DID NOT GO ALL THE WAY RIGHT AND WENT DIAGONALLY FROM THE INTERSECTION ACROSS THE STREET. THE CAR THEN JUMPED A CURB HITTING AN ELECTRICAL POLE. AT THAT POINT, I WAS PULLED OUT OF THE CAR BY ANOTHER DRIVER WHO SAW THE INCIDENT BECAUSE WHEN HITTING THE POLE, LIVE WIRES WERE DANGLING FROM THE POLE. I WAS TAKEN ACROSS THE STREET AWAY FROM THE CAR AND WAITED FOR POLICE AND PARAMEDICS TO COME. *TR