2020 SUBARU LEGACY Complaints

I purchased a 2020 Subaru Legacy Sport in March of 2020. On August 25th 2020, while on the freeway a small rock chipped the upper passenger side of the windshield. By the next morning it turned into a crack which spanned almost half of the windshield directly in front of the Eyesight cameras. Once the glass was replaced with an OEM windshield, I noticed the new glass appeared to have defects. During peak glare times, the windshield appeared "pitted" as if it had been sand-blasted and was nearly impossible to see out of. I had a professional technician inspect the windshield and a new one was ordered and installed. This took months to be resolved. Next was on July 15th 2021, a small rock caused a bullseye chip in my windshield too large to be fixed. Another OEM windshield was installed. On October 21st 2021 another small rock hit the windshield on the freeway and caused a chip immediately. Within a minute the glass made a loud cracking sound and a crack over a foot long instantly appeared. In 1 year 8 months, I've had the windshield replaced 4 times. The glass is brittle and/or defective. It's dangerous and costly and needs to be addressed.

Had a small rock hit my window near the driver's side on the bottom. The window cracked instantly. It was a large crack!

BATTERY ISSUES. maybe stemming from internal components (unsure, but likely). car completely died, when lights and all settings were turned off. bought a jump starter thinking maybe i just left something on, drove around for like an hour to juice it up and power the battery. went to car today and dead again. cannot access trunk (where i put my emergency stuff) because it's completely dead. called and had to wait 3 hours for a jumpstart after subaru automated roadside assistance hung up 4 times before i even got to speak to a representative. scheduled an appt for new car battery. so no invoice or anything yet, but i spent $150 to be able to drive it (thinking it could have potentially my fault), for it to be confirmed that it was infact subarus fault.

We were gone for 10 days. Our Legacy was left under carport (North end of garage/shop). Upon our return, we found the battery was drained. We have only 7362 miles on it. I bought it new in June 2020. We tried to charge the battery, but the charger stopped charging and the red "trouble" light came on. We had to have the car towed to the dealer in another city. They mentioned that we need to drive car often and not leave it sit or this will happen. Luckily, there was no "trouble" only a drained battery, but it was an inconvenience. We bought the car based on Subaru's reputation for durability. We are 78 & 83 years of age respectively and my husband and I have medical issues. We need a car we can rely on at all times in case of an emergency. If this is a known problem, why was I not informed of this upon purchase? Why was there no mention in the owner's manual or new owners handout. Since the incident, I see many complaints on Web.

I parked my car in the garage on the afternoon of September 27, 2021. The next morning when I got in the car I noticed a big crack in the windshield. No dings or chips, just a large crack. I will bring the car to dealership tomorrow on their request. But they are saying my model year is not covered.

The battery for the Subaru Legacy Limited will not keep a charge. As a result the battery dies and the car will not start. On four occasions the car had to be jump started. After each jump start the car was left running for up to an hour. The next day, the battery was completely discharged and starting the engine was not possible.

There is an ongoing problem with the center display in this vehicle. While normally just an inconvenience, it will randomly stop working / lock up / restart while driving. When this becomes a problem is when using the built in navigation or Apple Car Play for navigation. Multiple times now, it has locked up and reset while using Google Maps via Apple Car Play. Additionally, on the one trip where I attempted to use the built in navigation while on a trip, it simply stopped navigating without warning. The issue is that when you don't know where you are going, it becomes hazardous to interface with the system to restart navigation. The dealer admits there is a known issue with the system, yet there is not yet a repair being offered. At this point, my system is in some dealer diagnostic mode. I've been instructed to hit the defrost button four times when it does something abnormal so the system can be reviewed.

Windshield cracked for the second time in the same location with no impact from road debris

The contact owns a 2020 Subaru Legacy. The contact stated that the front windshield had cracked without impact. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,950.

The contact owns a 2020 Subaru Legacy. The contact stated while driving approximately 30 mph, the front windshield cracked without warning or impact. The vehicle was taken to the local dealer to be inspected. The contact was informed that the failure was due to a rock chip. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 27,482.