2016 SUBARU LEGACY Complaints

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED NEAR THE WINDSHIELD WIPER. CARTER SUBARU SHORELINE (17225 AURORA AVE N, SEATTLE, WA 98133; (206) 542-1166) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

THE CHILD SAFETY LOCK ON THE REAR PASSENGER'S SIDE WILL NOT DISENGAGE. IT HAPPENED SUDDENLY (UNKNOWN). YOU CAN'T OPEN THE DOOR FROM THE INSIDE, BUT YOU CAN OPEN IT FROM THE OUTSIDE. THIS IS A SAFETY ISSUE BECAUSE PASSENGERS COULD NOT GET OUT OF THE DOOR IF AN ACCIDENT WERE TO OCCUR. THE VEHICLE WAS STATIONARY. THE ACTUATOR NEEDS TO BE REPLACED. AFTER SEARCHING ONLINE RECENTLY THERE ARE A NUMBER OF PEOPLE WHO HAVE THIS ISSUE WITH THEIR SUBARU.

THE 2016 SUBARU LEGACY IGNITION KEEPS JAMMING THE KEY AFTER THE DRIVER HAS STOPPED THE VEHICLE AND PLACED IT IN PARK. THE KEY REMAINS JAMMED AND BECOMES DIFFICULT FOR THE DRIVER TO REMOVE. KEEP IN MIND THE TIRES ARE STRAIGHT WHEN THE VEHICLE IS PARKED AND THE KEY IS NOT BENT. THIS INCIDENT HAS OCCURRED SEVERAL TIMES THIS MONTH AND HAS NEVER OCCURRED PRIOR.

UNABLE TO REMOVE IGNITION KEY FROM STEERING COLUMN WITHOUT REPEATABLY SHIFTING CAR OUT OF AND BACK INTO PARK. DEALER CHARGES OVER $400 TO REPAIR A WELL KNOWN DEFECT WHICH WAS ISSUED A SERVICE BULLETIN IN MARCH 2018.

WHEN THE CAR IS STATIONARY AND SHIFTED INTO PARK AND IGNITION TURNED OFF, THE KEY BECOMES STUCK IN THE ACCESSORY POSITION AND KEY IS NOT ABLE TO BE REMOVED. EXTERIOR LIGHTING AND INTERIOR ELECTRONICS REMAIN ON. SUBARU IS AWARE OF THIS SHIFT PLATE SENSOR MALFUNCTION IS PRESENT IN 2016 LEGACY AND 2017 FORRESTER MODELS, AS FAR AS I KNOW, BUT HAVE NOT RECALLED THEM. IN ORDER TO REMOVE KEY, THE VEHICLE MUST BE TURNED BACK ON AND THE GEAR SHIFT SLAMMED INTO PARK, USUALLY MULTIPLE TIMES, TO ALLOW FOR THE IGNITION TO BE FULLY TURNED OFF AND THE KEY TO BE REMOVED. ONCE IT STARTED, IT WILL NOT QUIT UNTIL THE SENSOR HAS BEEN REPLACED. THE BACKUP CAM WITH ALSO TURN ON WHILE NOT IN REVERSE, PRESUMABLY RELATED TO THE SHIFT PLATE SENSOR MALFUNCTION.

KEY GETS STUCK IN IGNITION AFTER PUTTING VEHICLE IN PARK. IT IS AN INTERMITTENT ISSUE BUT AS TIME PASSES IT HAPPENS MORE AND MORE. THERE WAS A SERVICE BULLETIN ISSUED IN 2018 REGARDING THIS BULLETIN #16-112-18R. THIS HAS BEEN HAPPENING FOR OVER A YEAR AND A HALF. PER SUBARU OF AMERICA THEY ARE FULLY AWARE OF THE PROBLEM AS THEY GET A TON OF PHONE CALLS REGARDING THIS BUT HAVE NOT YET ISSUED A RECALL.

KEY INTERMITTENTLY GETS STUCK IN IGNITION WHEN CAR IS IN PARK AND ENGINE TURNED OFF (BUT ELECTRIC IS STILL ON SINCE KEY CANNOT BE TURNED TO "OFF"). IF LEFT UNRESOLVED, THE BATTERY WILL EVENTUALLY DIE. SUBARU HAS ACKNOWLEDGED THE ISSUE IN SERVICE BULLETIN 16-112-18R: "THIS BULLETIN ANNOUNCES A DESIGN CHANGE TO THE CVT SELECT LEVER (SHIFTER) MECHANISM IN RESPONSE TO ISOLATED CUSTOMER CONCERNS OF NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. THE CAUSE IS CONTAMINATION OF THE PARK-RANGE SWITCH INTERNAL COMPONENTS." THIS IS A SERIOUS ENOUGH PROBLEM THAT IT REQUIRED A REDESIGN; THIS IS A SERIOUS ENOUGH PROBLEM THAT IT REQUIRES A RECALL.

AM ABLE TO SHIFT INTO PARK AND TURN OFF THE IGNITION BUT NOT ABLE TO REMOVE KEY. IT TAKES SEVERAL TRIES TO SHIFT GEARS UNTIL ABLE TO TURN THE KEY TO RELEASE IT. THIS WAS HAPPENING FOR A WHILE AND STOPPED AND HAS STARTED DOING IT MORE CONSISTENTLY NOW. *TR

AFTER PLACING VEHICLE IN PARK, ROUGHLY 30% OF TIMES THIS IS DONE, KEY CANNOT BE TURNED BACK FAR ENOUGH TO REMOVE IT. SO FAR THE ONLY WAY TO GET IT OUT IS TO RESTART CAR, SHIFT THROUGH ALL THE GEARS, AND PLACE IT BACK IN PARK. SOMETIMES THIS MUST BE DONE 2-3 TIMES. THIS STARTED HAPPENING AROUND 62,000 MILES. *TR

THE WINDSHIELD CRACKED ABOUT 1INCH FOR NO REASON, DRIVING OFF OF THE LOT AFTER PURCHASING MY USED SUBARU LEGACY. THE NEXT DAY, ANOTHER CRACK APPEARED WHILE DRIVING SLOW SPEEDS ON A FLAT ROADWAY. THE SECOND CRACK IS LOCATED IN A NEW LOCATION, AND SPANS ABOUT 2-2.5 FT'ABOUT 3/4 THE LENGTH OF THE ENTIRE WINDSHIELD. AFTER RESEARCHING, I CAME ACROSS A LAWSUIT CURRENTLY FILED AGAINST SUBARU AMERICA FOR THIS VERY ISSUE'EASILY CRACKED WINDSHIELDS FOR THESE YEARS AND MODELS. *TR