2020 SUBARU OUTBACK Complaints

Starting in September of 2023, my 2020 Subaru Outback began having issues with the battery. After replacing the battery, having the vehicle died, being left stranded in unsafe scenarios, paying for , and associated repairs, I was told the DCM panel was found to be faulty and causing repetitive battery drainage and failures. The DCM is trying to connect to an old network without success causing the battery failure. This occurred twice in September, once in December, and three times in January of 2024.

I have had to replace the battery 2 times. Dealer has replaced once ~1 year of purchase. I replaced the battery ~3.5 years after purchase.

- Driver and Passenger window stuck down (won't close) in extreme cold temperatures - I feel my safety is at risk because I had to drive my car miles in frigid temperatures with my window stuck open. - My dealership acknowledged the problem, but were not able to reproduce it as it was 59 degrees when I took it in. - My vehicle was not inspected by anyone other than the dealer - I had no warning of the problem I have a 2020 Subaru Outback Limited. Since I bought the car, there have been multiple incidents where the driver or passenger window got stuck open after being rolled down on very cold days. Several years ago ,shortly after I bought it, my Subaru dealer explained to me this was happening because Subaru changed the rubber content in the window gaskets to a harder rubber. Then, when there is dirt on the insides of the gasket, the gasket drags on the window and the actuator opens the window because it thinks it detected it was closing on something it was not supposed to close on. The fix to be able to close my window was to take a screwdriver and a T-shirt or thin towel to clean the insides of the gasket that touches the window. Subaru knows about this problem. As this is a safety hazard and dangerous in cold weather, I do not understand why there has not been a recall. I took my car to the dealer today. I was told that it should not happen again if I keep the gaskets clean. As a Subaru is supposed to be made for offroading and extreme weather conditions, I would think that something as basic as being able to open and CLOSE a window is not too much to ask. Do you really expect me to clean the inside of window gaskets to keep my windows from sticking? That is just trying to normalize a problem that should not be not be normalized. My passenger window got stuck a couple of weeks ago and I had to drive home 7 miles with it open when it was 0 degrees out. I tried to clean the gaskets using a screwdriver and a rag, but it would not work. Please recall!!!

I sent a complaint yesterday, I would like to add this to the complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting defective windshield. I’ve had windshield replaced 3 times when just the tiniest pebble tinged. My daughter also has a Subaru Outback and 3 windshields replaced. There must be a defect. Now that we have replaced the windshield several times, State Farm insurance has dropped us because of the number of claims. Most definitely a danger when a tiny people shatters the glass and pieces of the glass hit your face and eyes. If there is another agency I should report this, kindly let me know. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Infotainment center freezes making controls inaccessible. I live in the desert where temps reach 120+ in the car and not being able to turn on the AC is dangerous. - Windows will not roll up once they are rolled down, especially after it has rained or after washing the car. - Driver side Door Sensor Switch broke. This would keep the interior lights and infotainment center from turning off.

I noticed when the weather is wet, closing the front windows is slow. This kept advancing and now it won't close at all. Today, 12/28/2023 it wouldn't even come up more than half an inch then goes back down. Done some online research, and lots of people are reporting this with several Subaru models and dealers only say it needs lubrication.

The windshield is ridiculously susceptible to cracks. I’m on my third windshield in 4 years. I had the windshield last replaced in October and had a new crack within a month. I didn’t even notice anything hitting the windshield with this last crack.

The contact owns a 2020 Subaru Outback Premium. The contact stated that while the vehicle was parked in the garage, the contact noticed the front windshield was fractured. The contact stated that the crack was in the middle of the windshield which was the same area that the previous windshield fracture had occurred. The contact stated that the front windshield had been replaced two times previously due to the same failure and this incident is the third occurrence. The vehicle was taken to the dealer and the contact was informed that the failure was due to the windshield glass being too thin. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 39,000

On 12/6/2023, as I slowly turned right into a parking space, my car suddenly surged forward and accelerated without my input to the gas pedal. The brakes did not work, and there was no resistance from the brake pedal when I repeated to push it. The car continued to accelerate for about 80 ft as I focused on steering to avoid hitting other cars parked in the lot. The car ran over a curb, up a grassy area, and crashed into a row of trees. The airbag did not deploy. I sustained neck muscle strain/whiplash, and bruises to my chest and right knee. My safety was at risk, as well as anyone or anything that was in the car's path since I had no control over the acceleration or the brakes. The car is a 2020 Subaru Outback with about 44000 miles. It is in a body shop and they have not yet determined if it is safe to work on. So far, they have observed the engine race when the car was turned on. There were no warning signs prior to the acceleration. When I called the Subaru dealer service department, I was told that they never heard of this before and it had to have been my fault. They said I could bring it in after the body damage is repaired, and that I can pay for a diagnotic report. However, they expect that the report will not show anything.