2010 SUBARU OUTBACK Complaints

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE FAILED TO ENGAGE INTO SIXTH GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT STATED THAT EVERY TIME THE VEHICLE CAME TO A COMPLETE STOP, THE IGNITION TURNED OFF AND IMMEDIATELY RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

MY HEADLIGHTS BOTH LOW BEAM AND HIGH GO OUT ON A MONTHLY BASIS. I HAVE A 2 YEAR OLD DAUGHTER AND LIVE IN THE MOUNTAINS OF LAKE TAHOE. THIS IS A NUISANCE AS WELL AS A CONSIDERABLE SAFETY HAZARD AND THE DEALERSHIP SEEMS TO THINK THERE IS NO ISSUE OTHER THAN CONTINUAL BAD BULBS. I AM CONSIDERING FILING A LAW SUIT AGAINST SUBA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO OVERHEAT AND THE COOLANT TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO VIC BAILEY MAZDA SUBARU (400 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302, (864) 568-3338) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS SUDDENLY FAILED TO ILLUMINATE. THE LOW BEAM HEADLIGHT BULBS HAD BEEN REPLACED ON SIX SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ULTIMATE AUTOMOTIVE SUBARU, 5150 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA) AND WAS REPAIRED PER THE MANUFACTURER'S CUSTOMER SATISFACTORY EXTENDED WARRANTY PROGRAM. THE DIAGNOSIS INFORMATION WAS NOT AVAILABLE. THE CONTACT ALSO STATED THAT WHEN MAKING AN ABRUPT STOP AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SUDDENLY TURN OFF. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER ON TWO SEPARATE OCCASIONS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE MILEAGE WAS 20,000.

ON 4/22/2018 AT 2:33 PM I WAS DRIVING ALONG I-80 SOUTH OF HAZELTON, PA (HTTPS://GOO.GL/MAPS/GJHN82KH8PC2). I WAS GOING 65. THE TEMPERATURE WAS ABOUT 60. THERE WERE NO CARS IN FRONT OF US OR BEHIND US AND THE NEAREST OVERPASS WAS SEVERAL THOUSAND FEET AHEAD OF US. WE WERE NOT IN A FALLING ROCK AREA. SUDDENLY, THERE WAS A VERY LOUD POPPING SOUND. IMMEDIATELY, THERE WAS A LOUD WOOSHING SOUND OF AIR AND WHAT SOUNDED LIKE GRAVEL ON THE CAR'S ROOF. I DECELERATED AND MY TWO PASSENGERS LOOKED AROUND TO SEE IF SOMETHING HAD FALLEN OFF THE CAR AND WAS BEHIND US. WE SAW NOTHING IN THE ROADWAY BEHIND US. I SLOWLY SLID OPEN THE VISOR PANEL FOR THE SUNROOF AND SAW THE GLASS HAD SHATTERED. I PULLED OVER AND TOOK PHOTOS OF THE DAMAGE. THE DAMAGE (A 6" X 16" HOLE) WAS ALMOST IN THE DIRECT CENTER OF THE SUNROOF. THERE WERE NO STONES OR FOREIGN OBJECTS INSIDE THE HOLE.

WHEN DRIVING AND IN MOTION AND WHILE APPLYING THE BRAKES, THE CAR MAKES A SHUDDERING NOISE AND HAS STALLED ON NUMEROUS OCCASIONS AT JUNCTIONS, TRAFFIC LIGHTS ETC., AND HAVE HAD TO TAKE DIVERSION TACTICS TO GET OUT OF THE WAY OF OTHER CARS. I HAVE SEEN THIS IS A COMMON FAULT WITH SUBARU AND APPARENTLY HAS TO DO WITH THE TORQUE CONVERTOR.

WHEN MY I BRAKE MY VEHICLE TO A COMPLETE STOP AT RED LIGHTS, INTERSECTIONS, ETC THE ENGINE STALLS, WHICH MAKES ME HAVE TO PUT IT BACK IN PARK AND RESTART THE ENGINE. THIS HAPPENS EVERY TIME I STOP MY VEHICLE.

IN MARCH 2013 AN AUTHORIZED SUBARU SERVICE DEPARTMENT NOTED THERE WAS A RECALL (49 CFR PART 573.6) FOR PUDDLE LIGHTS ON MY CAR AND ORDERED THE PARTS. THIS IS NOTED IN MY FILE AT THE SERVICE DEPARTMENT. THEY WERE GOING TO CALL ME WHEN THE PARTS CAME IN. THAT DID NOT HAPPEN. NOW MY PUDDLE LIGHTS HAVE FAILED AND THE SHORT MAKES IT SO MANY MORE FEATURES IN MY CAR DO NOT WORK (INTERIOR LIGHTS, GAUGES AND KEY FOB (CURRENTLY USE THE SAME FUSE). FOR SOME REASON MY VIN DOES NOT SHOW ON THE RECALL LOOK UP, BUT IT FITS THE VIN RANGE AS WELL AS MAKE, MODEL AND YEAR. IS IT POSSIBLE THAT SUBARU CAN SKIRT THE RECALL, IF THE PUDDLE LIGHTS WERE INSTALLED AT THE DEALERSHIP AT TIME OF PURCHASE AND NOT AT THE FACTORY (SAME PART, AUTHORIZED SERVICE DEPARTMENT, NEW CAR)? THIS APPEARS TO BE THE CASE.TO DATE, SUBARU USA HAS OFFERED TO PAY HALF THE COST THE REPAIR ($881) IN THE INTEREST OF 'CUSTOMER SATISFACTION' AND NOT PER THE RECALL (SR1-30211430901). MY LOCAL MICHAEL'S SUBARU IN BELLEVUE WASHINGTON (SERVICE ADVISOR [XXX]) HAS NOT OFFERED ANYTHING AND HAD MADE FEW EFFORTS, IF ANY, TO CONTACT ME WITH STATUS. I FEEL THE BELLEVUE SERVICE DEPARTMENT DROPPED THE BALL 5 YEARS AGO WHEN IT WOULD GAVE BEEN EASIER TO ADDRESS (NEW RECALL AND NEWER CAR - 67,000 MILES). THE PROBLEM WAS FIRST NOTED IN DECEMBER 2017 WHEN THE KEY FOB STOPPED WORKING. THAT WAS TRACKED TO A SHORT IN ONE OF THE PUDDLE LIGHTS. I AM TRYING TO UNDERSTAND IF THIS PART SHOULD BE COVERED BY A RECALL AND IF THIS MIGHT ALSO BE RELATED TO THE MAGNUSON-MOSS WARRANTY ACT EVEN THOUGH THUS A A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER SHIFTING FROM P TO R OR D OR FROM D TO R OR R TO D, THE CAR HESITATES 2-3 SECONDS WHEN PULLING AWAY. THE ENGINE SHUDDERS AND USUALLY PULLS AWAY WITH NO PROBLEM. OCCASIONALLY, THE ENGINE STALLS. IT WILL START UP AGAIN IMMEDIATELY. THE TORQUE CONVERTER WAS REPLACED DEC. 2016, BUT THIS PROBLEM IS ACTUALLY WORSE SINCE THE REPAIR.