2012 SUBARU OUTBACK Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT CALLED NAPLETON SUBARU ROCKFORD AT 815-398-0505 (LOCATED AT 505 N PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I JUST CONTACTED THE LOCAL SUBARU DEALER AND SPOKE WITH THE NATIONAL SUBARU CUSTOMER SERVICE CENTER. IT WILL BE 4 TO 6 WEEKS FOR ANY DEALER TO REPLACE THE AIRBAG BECAUSE THEY DO NOT HAVE THE PART ON HAND. THIS IS UNACCEPTABLE. THIS IS NOT CORRECTING THEIR PROBLEM IN A TIMELY MANNER. THIS DEMONSTRATES A COMPLETE LACK OF PLANNING OR CARING ABOUT THE PUBLIC'S SAFETY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V009000 (AIR BAGS) AND 18V626000 (PARKING BRAKE). THE CONTACT CALLED CARBONE SUBARU OF TROY AT 518-312-4300 (LOCATED AT 800 HOOSICK RD, TROY, NY 12180) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V626000 (PARKING BRAKE) AND PARTS DISTRIBUTION DISCONNECT FOR 19V009000 (AIR BAGS).

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT CALLED FAULKNER SUBARU BETHLEHEM AT 610-867-417 (LOCATED AT 330 STOKE PARK RD, BETHLEHEM, PA 18017) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AS MANY OTHER OWNERS HAVE REPORTED, I HAVE BEEN TOLD THAT THE TORQUE CONVERTER ON MY 2012 SUBARU OUTBACK HAS TO BE REPLACED (AT A COST OF NEARLY $1800). THIS IS BECAUSE OF THE SHUDDERING AND/OR STALLING OF THE CAR WHEN COMING TO A STOP. THIS ISSUE IS, AND HAS BEEN, VERY INCONSISTENT WHICH IS WHY I NEVER BROUGHT IT TO THE ATTENTION OF THE SERVICE DEPARTMENT BEFORE THE END OF THE REVISED WARRANTY OPTION PROVIDED BY SUBARU (100,000 MILES OR 7/31/2018 CUTOFF DATE). MY CAR CURRENTLY HAS 110,000 MILES ON IT. THE PROBLEM WITH THE WAY THIS WHOLE MATTER HAS BEEN DEALT WITH BY SUBARU IS THAT, DESPITE THE FACT I BROUGHT THE VEHICLE IN FOR REGULAR SERVICE PRIOR TO THE MILEAGE/DATE DEADLINES, I WAS NEVER ASKED IF I WAS EXPERIENCING ANY OF THE PROBLEMS RELATED TO THE TORQUE CONVERTER. HAD THE ISSUE BEEN EXPLAINED TO ME, I WOULD HAVE SAID THAT I WAS INDEED HAVING ISSUES AND WOULD HAVE HAD THE PART REPLACED UNDER THE WARRANTY. THIS SORT OF BEHAVIOR CLEARLY DEMONSTRATES THAT SUBARU IS NOT "DEDICATED TO CUSTOMER SATISFACTION." SUBARU SHOULD BE MORE PROACTIVE THAN REACTIVE TO DEALING WITH THE TORQUE CONVERTER PROBLEM. IN FACT, SUBARU SHOULD REPLACE THE TORQUE CONVERTER WHENEVER IT BECOMES A PROBLEM. IT IS ABSOLUTELY SHAMEFUL THAT SUBARU AND THE NHTSA HAS NOT DONE MORE TO ADDRESS THE MATTER. I GUESS IT IS GOING TO TAKE SOMEONE GETTING INJURED OR KILLED BEFORE THE PROBLEM GETS ESCALATED TO A POINT THAT THERE WILL BE A RECALL OR SUBARU VOLUNTARILY REPLACES THE TORQUE CONVERTER REGARDLESS OF TIME OR MILEAGE.

I CALLED THE SAME DAY I RECEIVED A RECALL NOTICE FOR THE PASSENGER-SIDE AIRBAG FOR MY CAR AND MY SUBARU DEALERSHIP WILL NOT BE ABLE TO FIX THIS ISSUE FOR OVER 5 MONTHS. GIVEN THE ESSENTIAL NATURE OF THIS RECALL, THIS SHOULD NOT BE SOMETHING THAT WE SHOULD HAVE TO LIVE WITH FOR SUCH A LONG TIME, SUBARU SHOULD BE REQUIRED TO PROVIDE THIS SERVICE IN A MUCH TIMELIER MANNER FOR LIFE AND DEATH FIXES LIKE A SEVERE AIRBAG DEFECT.

FOR ALMOST 1.5 YEARS, MY 2012 SUBARU OUTBACK IS EXPERIENCING SHUDDERING AND STALLS WHEN COMING TO A STOP RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY AND I NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN, FULL STOPS.

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT OR AN INTERSECTION, IT WOULD STALL INTERMITTENTLY WITHOUT WARNING. WHEN THE VEHICLE WAS POWERED OFF AND RESTARTED, IT OPERATED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO TACOMA SUBARU (LOCATED AT 3838 S TACOMA WAY, TACOMA, WA 98409, (253) 473-6200) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

THE CAR SHUTS OFF OR SHUDDERS WHEN SLOWING DOWN TO A STOP OR WHEN ACCELERATING. THE TRANSMISSIONIS NOT WORKING PROPERLY.

WHILE ON A 200 MILE TRIP ON RURAL INTERSTATE THE THERMOSTAT FAILED CAUSING HEAD GASKET TO BLOW AND ENGINE TO OVERHEAT. NO CHECK ENGINE WARNING LIGHT WAS DISPLAYED. SUDDENLY ALL CONTROL PANEL WARNING LIGHTS BEGAN TO FLASH. ALL COOLANT WAS EXPELLED FROM RADIATOR. VEHICLE HAS LESS THAN 100K MILES. BY SHEAR LUCK I WAS AT AN EXIT WITH A SUBARU DEALER NEAR BY. HAVE ATTACHED REPAIR REPORT FROM SUBARU DEALER.