2020 SUBARU OUTBACK Complaints

On Saturday 12/10/2022 at approximately 5PM, I was driving my 2020 Subaru Outback on the left lane of a highway in South Miami at a speed of 65+ miles per hour when the vehicle lost all power. The vehicle’s Eye Sight" system alerted me to "Keep your eyes on the road”, then all of the instrumentation on the dashboard lit up. I was able to maneuver my vehicle through traffic to the relative safety of the right shoulder of the highway. I tried to restart the engine and that was a futile effort. The electrical failure in the vehicle also impacted the hazard lights and now my car was engulfed in darkness on the highway, making a bad situation even worse. I contacted Subaru Starlink and they promised a tow truck within in an hour but later revised the estimate to 11PM. Meanwhile there are 4 women occupants in my vehicle and all are in our 60's. Subaru could not and would not provide us safe transportation off the highway at that time of night due to "liability issues". In the end, I was able to secure my own tow truck and transported my car to a Subaru dealership and transported myself and my passengers to safety. The Subaru dealer informed me that my experience is a known issue with Subaru and that the root cause is a defective valve. This valve is on back order and its availability is impacted by supply chain issues. My car remains at the dealership and I have been provided with a loaner vehicle in the interim. There is no ETA on the repair or when I will have my car back.

The contact owns a 2020 Subaru Outback. The contact stated that while driving in reverse the vehicle crashed into a metal dumpster causing severe damage to the rear end of the vehicle. During the incident, the audible backover prevention alert indicating that the vehicle was nearing an object did not activate causing the vehicle to be driven into the dumpster. During the incident, the front passenger sustained neck and back injuries that later required medical treatment. No police report was taken and the vehicle was driven from the scene. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 13,000.

Electrical problems cause frequent battery replacement and for the battery to drain at an alarming rate. The car has to be jump-started to be used, and the car battery will drain immediately as soon as the drive is over( even if it's hours). There is/was a class action lawsuit against Subaru of America, as the action says that Subaru failed to recall the vehicles and fix the problem. I'm paying a note on a 28k car that I can't get out of the driveway without jump-starting the car, and if I stop to run in a store when I return, the vehicle will not start. It's completely unsafe and ridiculous. I've taken this to the dealership (Ken Fowler of Ukiah, CA) and other mechanics, and no one has known about this issue or been able to fix it. Someone, please help.

Windshied cracks from small rock chip am having to replace my secound windshield in less than 7 mounths time because it cracks with in a few minutes after inpact from small rock chip the safety issue would be the glass from the crack could inpair vision. I had the first one replaced by the dealerwith dealer supplied glass.

The contact owns a 2020 Subaru Outback. The contact stated that while driving at various speeds, the front windshield cracked several times without impact. While driving bird droppings struck the front windshield and the windshield cracked on impact. The vehicle was taken to an independent mechanic who replaced the windshield glass. The vehicle was taken to the local dealer four times and the glass was replaced. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 52,000.

The windshield has a crack. There is mo evidence any object striking the windshield. The crack starts at the top just to left of the rear view mirror and then loos down to the left like a fishhook.

This vehicle is equipped with an auto start/stop system. It is automatically enabled every time the car is turned on. While it can be turned off, it must be turned off manually every time the automobile is started. It is (candidly) both easy to forget to disable and also a nuisance to disable with every start. The incident occurred during fresh snow fall with ice coat, temperature around 24F. I was stopped at a traffic light and the auto stop turned the engine off. As I slowly started to accelerate with a green light, the auto on "kicked on" resulting in loss of control and the car fish tailing.

Battery drained / dead after left sitting for 4 days. Read about a class action lawsuit for this issue. Left me stranded and had to call roadside assistance

The contact owns a 2020 Subaru Outback. The contact stated that while driving at an undisclosed speed, the Eyesight System inadvertently deactivated, causing the power steering to fail and the vehicle to go into Limp Mode. The contact turned off and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.

We have had our 2020 Subaru outback for almost 2 years. Within these years, we have had 3 cracked windshields. The first time a rock hit the windshield causing a crack that moved quickly. The second time, we got a small ding from a rock. It did not cause the windshield to crack. However, I barely touched it with my fingertip and the ding turned into a crack that went halfway across our windshield. This last time, there was no apparent cause. We never heard anything hit the windshield, it just cracked. We have less than 29,000 miles on this car. I have never had a vehicle needing a windshield replaced this often if ever!!!!