2012 SUBARU OUTBACK Complaints

MY WINDSHIELD WIPERS SUDDENLY TURNED ON EVEN THOUGH THEY WERE IN THE OFF POSITION. THERE WAS NO WAY TO TURN THEM OFF EXCEPT TO PULL THE FUSE UNDER THE HOOD. THIS CREATES A VERY UNSAFE CONDITION. LEAVING THE WIPERS RUNNING ON A DRY WINDSHIELD ALSO CAN DAMAGE THE WIPERS AND WINDSHIELD. I FOUND A SERVICE BULLETIN FROM SUBARU (ATTACHED) THAT DESCRIBES A SWITCH WHERE MOISTURE AND GREASE CAUSED THE SWITCH TO SHORT. THE SWITCH HAD BEEN REDESIGNED. I PAID 150.00 TO HAVE THE SWITCH REPLACED. THIS SHOULD BE A SAFETY RECALL.

TAKATA RECALL -DEALER SAYS UNABLE TO REPAIR/REPLACE UNTIL DECEMBER 2017. WE WERE ADVISED TO NOT USE PASSENGER SEAT FOR THE NEXT 9 MONTHS UNTIL FIXED. HOW DO WE TRANSPORT FAMILY AND TAKE OUR PLANNED VACATIONS? OTHER VEHICLE HAS 210,000 MILES AND NOT TRUSTED FOR OUT OF TOWN TRIPS.

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V014000 (AIR BAGS); HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V014000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A NOTICE FROM SUBARU THAT THERE IS A RECALL ON MY PASSENGER SIDE FRONT AIRBAG AND THAT I AM NOT TO HAVE A PASSENGER IN THE FRONT UNTIL THE PART IS AVAILABLE, WHICH THEY SAY SHOULD BE AVAILABLE BY DECEMBER 2017. I NEED TO USE THIS CAR TO ITS FULL PASSENGER CAPACITY AND FEEL THAT THIS IS AN UNREASONABLE SOLUTION TO THIS DEFECT. SUBARU SHOULD PROVIDE ME WITH A REPLACEMENT VEHICLE UNTIL THEY CAN FIX MY CAR.

TAKATA RECALL: LETTER OF RECALL ARRIVED 18 MARCH 2017. CALLED SUBARU OF KENNESAW AND FIRST RESPONSE WAS NO PARTS AND NO INFO ON POSSIBLE TIME TO RECEIVE AND NO ALTERNATIVE. SECOND CALL RESPONSE WAS MORE SPECIFIC AS TO NO ALTERNATIVE AND POSSIBLE TWO MONTHS FOR PARTS. MUCH OF MY VEHICLE USE INVOLVES PASSENGERS AND I NEED SOME RELIEF.

I CALLED PRESTIGE SUBARU, IN ASHEVILLE, NC IN JANUARY, 2017 AND WAS TOLD THEY DID NOT HAVE THE PART TO REPLACE THE "WINDSHIELD WIPER MOTOR BOTTOM COVER" AT THAT TIME; THEY HAD TO ORDER THE PART. OKAY. SO I MADE AN APPOINTMENT APPROXIMATELY 3 WEEKS IN ADVANCE, FOR THURSDAY FEBRUARY 9TH. A COUPLE DAYS BEFORE THAT, A LADY FROM THE SERVICE DEPARTMENT CALLED TO SAY THE PART DID NOT COME IN, SO THERE WAS NO NEED TO COME FOR THE APPOINTMENT; AND SHE WOULD CALL US FOR ANOTHER APPOINTMENT WHEN IT DID COME IN. I GUESS I LEARNED THAT IT TAKES SUBARU DEALERS A LONG TIME TO GET PARTS, BECAUSE AS OF MARCH 20TH, 2017, THE DAY I WRITE THIS, SHE NOR ANYONE ELSE HAS CALLED TO SCHEDULE ANOTHER APPOINTMENT. TWO OR THREE WEEKS PASSED AND I PHONED THE SERVICE DEPARTMENT AND ASKED FOR THE SERVICE MANAGER'S NAME AND PHONE NUMBER. I PHONED HIS NUMBER AND HAD TO LEAVE A MESSAGE FOR HIM TO PHONE ME BACK AT MY PHONE NUMBER, WHICH HE HAS NOT DONE TO THIS CURRENT DATE. NEEDLESS TO SAY, I WILL NOT TAKE MY CAR TO PRESTIGE SUBARU FOR ANY KIND OF SERVICE. EXCUSES OF, I DIDN'T GET THE MESSAGE, OR, I LOST HIS NUMBER, OR, WE HAVE NO RECORD HIM CALLING, ETC., WILL NOT SUBSTITUTE FOR HONEST TRUTHFULNESS. JUST NOW THAT I HAVE ANOTHER RECALL NOTICE ON ANOTHER PART, I WILL SCHEDULE AN APPOINTMENT AT ANOTHER DEALERSHIP.

TAKATA RECALL: THE NOTICE FROM SUBARU STATES THAT NO ONE SHOULD BE ALLOWED TO RIDE IN THE FRONT PASSENGER SEAT UNTIL REPLACEMENT IS POSSIBLE. THE DATE GIVEN FOR REPLACEMENT IS DECEMBER 2017. THAT IS NINE MONTHS FROM NOW. THIS CREATES AN EXTREME HARDSHIP ON OUR FAMILY.

THE LOW BEAM HEADLIGHTS BOTH BURNED OUT. SUBARU SAID THE ISSUE ONLY AFFECTED SOME OF THE OUTBACKS BUT OBVIOUSLY IT AFFECTS MINE AND WAS NOT COVERED.

IN LESS THAN A YEAR OF OWNERSHIP, WE'VE HAD TO REPLACE FOUR DIFFERENT DIRECTIONAL/RUNNING/HEAD LIGHTS. THIS IS EXCESSIVE, EXPENSIVE, AND AWKWARD TO DO. (THE FRONT HEADLIGHTS REQUIRE REMOVAL OF THE FRONT TIRES TO REACH THE ACCESS PANEL!) I KNOW THERE IS A CLASS ACTION LAWSUIT FOR THIS EXACT ISSUE WITH EARLIER YEAR'S OF OUTBACKS.