2011 SUBARU OUTBACK Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/19/17*LJ

I RECEIVED NOTIFICATION FROM SUBARU TODAY THAT PARTS ARE NOW AVAILABLE TO REMEDY THIS AIR BAG DEFECT. WHEN I CALLED MY DEALER, I WAS TOLD THAT SUBARU WILL ONLY SHIP A FEW PARTS AT A TIME. THERE ARE 18 ON THEIR WAITING LIST FOR THESE PARTS. SOME HAVE BEEN WAITING 6 MONTHS. WHY DOESN'T SUBARU SHIP THE PARTS NEEDED TO MAKE NEEDED REPAIRS? THE NOTICE FROM SUBARU SAYS NOT TO ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT UNTIL THIS REPAIR IS PERFORMED.

2011 SUBARU OUTBACK WORN TORQUE CONVERTER THRUST WASHER TECH SERVICES BULLETIN #16-90-13R. ENGINE SHUDDERS AND STALLS ON QUICK STOPS LIKE AT STOP LIGHT OR AT STOP AT TOP OF AN INCLINE LIKE EXITING A PARKING GARAGE. ISSUE WAS DIAGNOSED AT MY AUTHORIZED SUBARU SERVICES DEPT YESTERDAY THAT IT WAS TORQUE CONVERTER AND I'D BE RESPONSIBLE FOR REPAIR COST. SERVICE TECH AND SERVICE DEPT MANAGER CONFIRMED THAT THEY DID AGREE WITH MY INPUT WHEN PRESENTING THE CAR. I WAS THE ONE WHO DIAGNOSED THE PROBLEM -- WHICH THEY CONFIRMED. BULLETIN STATES THE AVAILABILITY OF A COUNTERMEASURE TORQUE CONVERTER ASSEMBLY THRUST WASHER CHANGED FROM SOLID BRUSHING TYPE TO NEEDLE BEARING TYPE. I HAVE READ EXTENSIVE COMPLAINTS FROM OTHER OWNERS EXPERIENCING THIS PROBLEM. THIS IS A VERY SERIOUS ISSUE THAT IF NOT RESOLVED CAN RESULT IN INJURY OR DEATH. I WAS ALMOST IN AN ACCIDENT BECAUSE OF THIS DEFECT LAST WEEK. SUBARU ACKNOWLEDGES THE DEFECT...BUT HAS DONE NOTHING ABOUT IT. THIS NEEDS TO BE A SAFETY RECALL BEFORE SOMEONE GETS KILLED!!! IN SOME CASES THIS DEFECT HAS CAUSED A FIRE IN THE ENGINE. CONSUMERS HAVE DOCUMENTED THIS SERIOUS DEFECT ON NHTSA, CAR TALK, CARS.COM. SUBARU NEEDS TO RECALL THESE VEHICLES!!!!

I HAVE REPLACED MY LOW BEAM HEADLIGHTS ON THIS CAR 3 TIMES SINCE I PURCHASED IT AND BOTH LOW BEAM HEADLIGHTS GO TWO WEEKS AGO. SO NOW IT WILL BE 5 TIMES. I HAVE HAD THE CAR TWO YEARS. WHY AM I REPLACING HEADLIGHTS SO FREQUENTLY. I HAD THIS PROBLEM WITH MY CAR PRIOR TO THIS ONE, HONDA CIVIC 2002. I ALWAY HAD AN EXTRA BULB IN THE GLOVE COMPARTMENT SO I WOULD NOT GET A TICKET IF STOPPED. I REPLACED IT OVER 8 TIMES FROM 2002 TO 2015. I AM WONDERING IF THE MANUFACTURER IS THE SAME. I SHOULD NOT HAVE TO REPLACE HEADLIGHTS SO OFTEN. PLUS, I CANNOT CHANGE MYSELF ON THIS CAR SO I HAVE TO PAY THE DEALER TO REPLACE. I CANNOT AFFORD THIS IN THIS ECONOMY.

MULTIPLE TRANSMISSION SOLENOIDS HAVE FAILED AND THE TRANSMISSION VALVE BODY NEEDS TO BE REPLACED ON THIS VEHICLE WITH A CVT TRANSMISSION WITH 80,000 MILES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.UPDATED 05/09/17*LJ UPDATED 10/18/2017*JS

I HAVE A PROBLEM WITH THE LOW BEAM HEADLIGHTS, SUBARU IS AWARE AND HAS WARRANTED FOR 10 YEARS TO REPLACE THEM. WELL THIS HAPPENS ABOUT EVERY 2 MONTHS AND DIDN'T START TILL I HAD THE CAR FOR 5 YEARS. THE WARRANTY STARTS FROM THE TIME YOU BOUGHT THE CAR WHICH IS 2011, SO I HAVE LOST 5 YEARS. I BOUGHT THIS CAR BRAND NEW OFF THE LOT. SO AFTER ABOUT THE 6TH TIME IN A 8- TO 1 YEAR PERIOD, I ASKED SUBARU, WHY ARE YOU PUTTING A BAND AID ON THIS PROBLEM AND NOT FIXING THE ISSUE. THE SERVICE MANAGER @ SOUTH BLVD SUBARU IN CHARLOTTE NC STATED THAT IT'S A LOT CHEAPER FOR THEM TO CHANGE THE LIGHTS THAN TO FIX THE PROBLEM, THAT IS NOT MY PROBLEM. I BUY CARS AND I DRIVE THEM TILL THE WHEELS FALL OFF, SO IT IS AN INCONVENIENCE FOR ME TO HAVE TO GO THERE ABOUT EVERY 2 MONTHS AND HAVE THIS HEADLIGHT REPLACED. AND MY 6 YEARS ARE ALREADY GONE FOR THE WARRANTY SINCE I DIDN'T START HAVING PROBLEMS TILL NOW. SO IN 2021 I HAVE TO START BUYING THE HEADLIGHTS, WHICH ARE NOT CHEAP OR IF I GO TO SELL THE CAR I HAVE TO TELL THE PERSON, BY THE WAY, THE HEADLIGHTS NEED TO BE REPLACED, THAT LOWERS THE VALUE OF MY CAR. IT IS NOT RIGHT THAT THEY KNOW THERE ARE ISSUES AND WILL NOT FIX IT. THIS SHOULD BE RECALL AND ALL THESE CARS NEED TO BE FIXED AND NOT HANDLED THIS WAY. I WILL NEVER BUY ANOTHER ONE FOR THIS REASON.

WHILE ACCELERATING UPHILL ON A ROAD, MANY OF MY DASH LIGHTS FLASHED, INCLUDING "CHECK ENGINE", "AT OIL TEMP", "BRAKE". MY CAR LOST ITS PEP. MY CRUISE STOPPED WORKING. I COULDN'T USE MY DOWN/UPSHIFTING PADDLES AND I LIVE IN AN ICY/SNOWY CLIMATE WHICH RESULTED IN A SIGNIFICANT DECLINE IN MY CAR WHICH IS NORMALLY HIGHLY-RANKED IN SAFETY SURVEYS. I HAD TO REPLACE MY TORQUE CONVERTER AND MY VALVE BODY FOR >$3,0000. ADDITIONALLY, MY GAS MILEAGE DECREASED BY AT LEAST 6 MPG.

MY CAR STALLS OCCASIONALLY WHEN I COME TO A FULL STOP. THIS ISSUE HAS BEEN EVIDENT SINCE ABOUT 80,000 MILES. THE DEALERSHIP REVILED IT WAS DUE TO A FAULTY TORQUE CONVERTER. I FOUND THE INFORMATION BELOW ON LINE AND SEEMS TO RESONATE. VEHICLE STALLS AFTER SUDDEN STOP REQUIRING IT TO BE RESTARTED. I WAS TOLD BY SUBARU SALES THERE IS A TSB # 16-90-13 R (1/6/14 ISSUED). THIS RELATES TO THE TRANSMISSION ( CVT) LOOKING UP AFTER A SUDDEN STOP DUE TO A THRUST WASHER INSIDE THE TORQUE CONVERTER.

WHEN COMING TO A COMPLETE STOP, VEHICLE WILL RUN ROUGH AND/OR STALL JUST BEFORE COMING TO A COMPLETE STOP. THIS IS WELL DOCUMENTED ON SUBARU WEB FORUMS. SUBARU NEEDS TO CREAT A RECALL. PER SUBARU DEALER DIAGNOSTIC IT IS A BAD TORQUE CONVERTER, PER BULLETIN # 16-90-13R.