2015 SUBARU OUTBACK Complaints

DOOR LOCKS, BOTH FRONT AND REAR REMAIN UNLOCKED WHILE DRIVING, UNLESS SOMEONE REMEMBERS TO MANUALLY ENGAGE THE LOCKING SYSTEM. THIS IS NOT ONLY A MAJOR SAFETY ISSUE WHILE VEHICLE IS MOVING, CHILDREN COULD OPEN DOOR, PEOPLE COULD BE THROWN OUT OF VEHICLE BECAUSE OF UNLOCKED INSECURE DOORS ETC. BUT ALSO AIDS THE CRIMINAL ELEMENT BY ALLOWING THEM EASY ACCESS TO INSIDE THE VEHICLE FROM ANY DOOR WHILE STOPPED (TRAFFIC LIGHT SHOPPING CENTER LOTS ETC.)

WINDSHIELD CRACKED IN PARKING LOT. VERY LONG BREAK STARTING AT BASE AND CONTINUED HALFWAY UP THROUGH THE CENTER.

WENT TO PICK UP MY BRAND NEW 2015 OUTBACK FROM THE DEALER AND THEY INFORMED ME THE WINDSHIELD WAS CRACKED. THEY WILL BE REPLACING IT, BUT THIS CRACK IS IDENTICAL TO OTHERS DESCRIBED IN MANY COMPLAINTS. CRACK STARTED IN THE HEATED WIPER ELEMENT ON THE PASSENGER SIDE AND IS NOW ABOUT 12 INCHES IN LENGTH. SUBARU DEALER SAID THEY BELIEVE IT OCCURRED IN THEIR CAR WASH. LOOKING AT OTHER COMPLAINTS, IT IS NOW OBVIOUS SUBARU 2015 OUTBACK WINDSHIELDS HAVE A DESIGN FLAW THAT SHOULD BE ADDRESSED ASAP.

SPONTANEOUS CRACK STARTED IN THE MIDDLE OF THE WINDSHIELD RIGHT BEHIND THE REARVIEW MIRROR. THERE WAS NO DEBRIS THAT HIT THE WINDSHIELD. THE CRACK IS GROWING AND WE ARE TOLD THAT WARRANTY DOES NOT HANDLE WINDSHIELD CRACKS. WE HAVE TO PAY $250 INSURANCE DEDUCTIBLE AND THERE IS A 4-6 MONTH DELAY ON GETTING THE NEW GLASS BECAUSE OF BACKLOG...! THIS IS NOW A SAFETY ISSUE BECAUSE IT INHIBITS OUR VISIBILITY AND WHO KNOWS WHAT MAY HAPPEN IF THERE IS A CRASH OF ANY KIND!

NEW WINDSHIELD SUFFERED A MINOR ROCK IMPACT ON THE FREEWAY. THE CRACK PROPAGATED QUICKLY. THE WINDSHIELD REQUIRES REPLACEMENT, BUT THE SUBARU DEALERS SAY THERE IS A 3 MONTH BACKLOG!

7/28/15 - I CAME OUT TO MY 2015 SUBARU OUTBACK AT THE END OF THE WORK DAY AND FOUND A "V" SHAPED CRACK IN MY WINDSHIELD, APPROX 9-11 INCHES IN EACH DIRECTION, ORIGINATING BELOW THE WINDSHIELD WIPER IN THE MIDDLE OF THE WINDSHIELD. MY FIRST THOUGHT WAS DEFECT IN THE GLASS SINCE THE TEMPERATURE THAT DAY WAS APPROX. 93 DEG. 7/29/15 - I WENT TO THE NEARBY DEALERSHIP AND UPON INSPECTION BY THE SERVICE DEPT. WAS TOLD "A ROCK HIT THE WINDSHIELD" WHICH CAUSED THE WINDSHIELD TO CRACK. MY RESPONSE, "HOW COULD A ROCK HIT UNDER THE WINDSHIELD WIPER WHERE THERE IS NO EVIDENCE OF A ROCK HITTING IT?" THE COST TO REPLACE THE WINDSHIELD IS OVER $700.00, NOT COVERED BY SUBARU WARRANTY AND THE WINDSHIELDS ARE BACKLOGGED BY 4-6 WEEKS SINCE THERE NONE IN STOCK. I RETURNED HOME DISCOURAGED AND IMMEDIATELY PULLED UP NUMEROUS COMPLAINTS ABOUT THE 2015 WINDSHIELDS CRACKING. 7/30/15 - I WENT TO THE DEALER WHERE I PURCHASED MY CAR, ARMED WITH 19 PAGES OF WINDSHIELD COMPLAINTS. THE SERVICE DEPT REP INSPECTED THE WINDSHIELD AND ALSO SAID "A ROCK HIT THE WINDSHIELD" BUT SAID THIS IS COMMON OCCURRENCE, WINDSHIELDS WERE IN SCARCE SUPPLY AND NOT COVERED BY SUBARU WARRANTY. HOWEVER, HE WAS ABLE TO LOCATE THE LAST WINDSHIELD THEY HAD IN STOCK AND RESERVED IT SO I NOW HAVE A REPAIR DATE IN A WEEK. I AM STILL GOING TO HAVE TO PAY THE $700.00 WHETHER IT IS COVERED BY MY INSURANCE COMPANY AS COMPREHENSIVE OR CASH OUT OF POCKET. I QUESTIONED THE SERVICE REP ABOUT THIS OBVIOUS DEFECT, THICKNESS OF THE GLASS AND THE HEATING ELEMENT UNDER THE PASSENGER SIDE WIPER AND OTHER VEHICLES HIT BY SMALL PEBBLES WHERE "PITTING" WOULD OCCUR BUT NOT CRACKING WHEN HIT. AS A GOOD SERVICE REP, HIS ANSWERS WERE EVASIVE BUT EMPATHETIC, WHICH LED ME TO BELIEVE THIS ISSUE IS BEING IGNORED BY SUBARU. I WAS ASSURED, THOUGH, IF IN THE FUTURE, SUBARU WERE TO HAVE A RECALL ON THE WINDSHIELD, I WOULD BE REIMBURSED.

CRACK IN THE WINDSHIELD APPEARED OVER THE WEEKEND. STARTED IN THE LOWER CORNER ON THE PASSENGER'S SIDE AND SPREAD ABOUT 2/3 OF THE WAY TO DRIVER'S SIDE.

MY WIFE WAS DRIVING OUR OUTBACK AROUND TOWN WHEN SHE NOTICED A SMALL CRACK IN THE CENTER WINDSHIELD, JUST BELOW THE MIRROR ATTACHMENT POINT. SHE DID NOT RECALL ANY MAJOR STONE OR GRAVEL HITS (OTHER THAN THE USUAL DUST/DEBRIS ON NEW ENGLAND ROADS). LATER THAT DAY THE CRACK HAD SPREAD TO APPROXIMATELY 6" AND THEN THREE DAYS LATER (IN THE INTERIM, SHE WENT INTO LABOR AND HAD A BABY), THE CRACK HAD EXPANDED TO NEARLY THE LENGTH OF THE WINDSHIELD. WE IMMEDIATELY CALLED BOTH THE DEALER AND OUR INSURANCE COMPANY. AS IS STATED ELSEWHERE ON THE NTSB COMPLAINT SITE, THE ONLY WINDSHIELDS AVAILABLE FOR THE 2015 OUTBACK ARE FACTORY, OEM UNITS - WHICH ARE ON BACK ORDER FROM MOST DEALERS AND GLASS REPLACEMENT COMPANIES. GIVEN THE OVERALL NUMBER OF COMPLAINTS ABOUT WINDSHIELD CRACKING (BOTH HERE AND AVAILABLE THROUGH VARIOUS OTHER AUTOMOTIVE SITES), I BELIEVE THAT SUBARU SHOULD WORK TO FIX AN OBVIOUS ISSUE WITH THE GLASS.

WINDSHIELD CRACK ON 2015 OUTBACK WAGON. THERE WAS NO CRACK WHEN THE CAR WAS PARKED FOR THE NIGHT AT 6:00 PM. THE NEXT MORNING, THERE WAS A ~12 INCH CRACK, LEFT SIDE OF THE WINDSHIELD. THERE WERE NO OVERHANGING TREES AT THE LOCATION WHERE THE CAR WAS PARKED.

NOTICED A SMALL CRACK IN THE WINDSHIELD THE MORNING OF 7/23/15, I DO NOT RECALL ANYTHING HITTING MY WINDSHIELD, BY LUNCH TIME THE CRACK HAD SPREAD HALF WAY ACROSS THE WINDSHIELD. NOW TO REPLACE THE WINDSHIELD I'M TOLD IT IS ON NATIONAL BACK ORDER AND MAY TAKE QUITE A WHILE TO GET A REPLACEMENT. SOUNDS TO ME LIKE SUBARU INSTALLED CHEEP OR DEFECTIVE GLASS WINDSHIELDS.