2020 SUBARU OUTBACK Complaints

BATTERY WAS COMPLETED DEAD AFTER SITTING FOR 2 WEEKS IN MY GARAGE. THE SUBARU 24 HOUR ROAD SIDE ASSISTANCE CAME AND JUMPED THE CAR, AND TOLD ME TO DRIVE IT FOR 15 MINUTES. ONCE I TURNED OFF THE CAR, DID MY ERRANDS, AND RETURNED, THE CAR WOULD NOT START AGAIN. HAD TO HAVE IT TOWED TO MY DEALERSHIP AND SUBARU REPLACED THE ENTIRE BATTERY. THIS CAR IS ONLY 15 MONTHS OLD WITH 3200 MILES ON IT. I WAS TOLD THAT I WASN'T "DRIVING IT ENOUGH" -- BUT WITH THE PANDEMIC, WHERE WOULD I BE DRIVING? SHOULD A CAR THAT IS SO NEW EXPERIENCE THESE KINDS OF PROBLEMS ALREADY?

Windshield cracked causing a problem with "Front Eyesight Collision" Right side does not see Large Vehicles in Right Lane. Left side works fine.

On Saturday 09/04/2021, when I got into my car to drive I noticed that my windshield had a huge crack in it. I could not see any visible rock cracks and my car was parked overnight. This windshield needs to be replaced soon because the crack is getting bigger every day even though I’m not even driving. I looked up what the problem could be and noticed there was a lawsuit against Subaru for their windshields that just cracks with no reason. I was then referred to report my car as well.

VIN [XXX] there is a problem with the electrical system. The auto will not keep the battery charged sufficiently to start the car reliably. The battery has enough power to illuminate the control panel of the vehicle, but it will not start the engine. Overnight, he battery drains to a point that it will not turn the engine over. The dealer had the car for about five hours to diagnose the cause of the discharge. They found no trouble with the electrical system and said the battery and alternator functioned normally. The dealer found no adverse electrical leaks causing the battery to discharge overnight. The dealer suggested that we weren't driving the vehicle enough. They sold and installed a trickle charge device to alleviate the problem. The trickle charger has not helped. Safety concerns: we have to jump start the car EVERY day. We have to remember to disable the auto stop/start option to prevent the car from shutting the engine off during idle while waiting for a stop light to change. On numerous occasions we must exit the vehicle, attach a jump start battery pack to the car's battery and start it as traffic is whizzing by. We have been in remote areas where mobile/cell service is unavailable to call for help and only because we have the jump start battery pack are we able to start the the car. The dealer was unable to reproduce or verify the trouble. They were only able to state there was no problem found. The vehicle has not been inspected by anyone else. No warning of any kind is exhibited leading to the trouble. This problem is a hazard. It puts the occupants in harms way if the car shuts off in traffic. Having to start the car in bad weather is another risk. This problem has been going on since January of 2021. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Before driving I noticed a thin crack in the driver side lower part of windshield without hitting anything. - This is presumed to occur spontaneously. Consumer stated it is not a crack but a hard to remove substance and would like to remove the report.*JB

Without warning or repeatable cause the "infotainment" system will reboot causing the Bluetooth, LKAS, forward watching camera, emergency braking, and RAB to also stop working and reboot. This problem has occurred numerous times over the past several months. It happens without any predictability and I have not been able to find a common factor that triggers it. In May it happened once on a 4 hour drive west, but on the return trip it happened 4 times in a 2 hour window. The problem did not occur again until the first week of June and happened multiple times over a 3 day period. The software for the car has been recalled and reinstalled twice and the problem still occurs without warning or explanation. I have reported the issue in mid-August to Subaru's customer service and was told "a software update" was 2 weeks away. I do not believe this report from their customer service because no other documentation was provided other than a call back. I followed-up with a call back and an email to Subaru asking for more details for which I have not gotten an answer. The incidence of it happening on Aug 20, 2021 occurred as I was entering into traffic from Baggage Road to Hwy 220 South in Rockingham County, NC. The system rebooted as I was entering traffic and created a distraction at a crucial moment I was crossing 4 lanes to turn left to proceed south on Hwy 220. Presently the system's issues seem to be limited to a reboot of Bluetooth, radio and all safety related systems. If the system had triggered a shutdown of the car or if the safety systems had caused the car to stop I would have been in the middle of a US Highway with traffic approaching from both directions at 60+mph. I am disappointed by Subaru for not addressing this issue with a formal company statement and promises of an update have not materialized.

The airbag light came on in my 2020 Subaru Outback in May 2021. I’ve had the vehicle to Reliable Subaru service department four times for repair and each time they were unable to repair the airbag system. The front passenger seat reacts like someone is in the seat even when it is empty. The problem is if a child is in the seat, the airbag will deploy most likely in an impact. The car is available for inspection at anytime.

The battery has drained 6 times: there are no lights on or doors open, etc. I have been stranded, alone. The car has under 8000 miles. It doesn't matter what distance I drive. The first time was the day after a 200 mike trip, daytime. Next morning, dead battery. Other times, it was a trip to the store, 15 Mike's, when I came out after an hour, battery was dead. There is no pattern, I cannot rely on this car.

Windshield developed crack from lower edge 10 inches long with no indication of any damage.

When passing semi’s on highway they are not detected by the blind spot detection (the light on the mirror does not turn on). It does not pick up the semi even when I am only halfway passed the semi. The blind spot detection does work when passing cars, motorcycles, and other vehicles on the highway. I reported this issue to the dealer (CleoBay Subaru, Killeen,TX). They tested the vehicle and told me they did not experience any issues. I immediately left the dealership and went out on the highway and still experienced the same issue. I believe this is a significant safety issue. Thank you for you time