2011 SUBARU OUTBACK Complaints

SAID I COULD NOT HAVE ANYONE RIDE IN PASSENGER SEAT TILL FIXED. THIS IS UNACCEPTABLE AND HAD BEEN OVER A MONTH WITH NO WORD ABOUT WHEN PARTS ARE READY. WE HAVE TO USE PASSENGER SEAT. SUBARU NEEDS TO PROVIDE A RENTAL OR OTHER TRANSPORTATION. ASAP.

FREQUENT REPLACEMENT OF LOW BEAM BULBS. NOT EASY TO REPLACE AND SUBARU SERVICE BEST EQUIPPED TO DO PROCEDURE. LABOR COSTS AT VARIOUS DEALERS FOR THIS SERVICE WIDELY VARY AND CAN INCREASE WITHOUT REASON. SUBARU OF AMERICA RECENTLY SENT OUT LETTER SAYING WARRANTY ON BULBS HAS BEEN EXTENDED (NOT THAT THERE IS ISSUE WITH ELECTRICAL SYSTEM). SOA WILL REPLACE OR REFUND, HOWEVER, THIS DOES NOT SOLVE THE ISSUE OF CONTINUED (PERCEIVED) DEFICIENCY IN THE LIGHTING SYSTEM OVERALL AND REFUND REQUIREMENTS ARE VERY STRINGENT PER THE LETTER THEY SENT. I CONSIDER THIS ISSUE AS A SAFETY DEFECT. WE HAVE BOTH AN OUTBACK AND LEGACY THAT ARE BOTH AFFECTED BY THIS. HAVE OWNED LEGACY SINCE NEW AND REPLACED BOTH BULBS FOUR TIMES SINCE TAKING OWNERSHIP. HAVE TRIED OTHER BRAND BULBS TO NO BETTER RESULT (HENCE MY BELIEF IT IS ELECTRICAL SYSTEM). PER ONE OF THE SERVICE ADVISORS I'VE SPOKEN TO IN THE PAST, THE SYSTEM IS DESIGNED SUCH THAT WHEN ONE BULB BURNS OUT, MORE CURRENT FLOWS TO THE ONE BULB STILL WORKING AND WILL BURN IT OUT PREMATURELY (FURTHERING MY BELIEF THAT IT IS A SAFETY ISSUE). THEY SAID THIS IN RECOMMENDING REPLACEMENT OF BOTH BULBS AT ONCE. WOULD LIKE TO SEE RECALL OR GREATER EFFORT ON SOA'S PART.

TAKATA RECALL. SUBARU AND TAKATA AIRBAG PROBLEMS. MY OUTBACK HAS A RECALL AND I CALLED SUBARU CORPORATE ABOUT A WEEK AGO. I TALKED TO SOMEONE BECAUSE MY WIFE IS PREGNANT AND DRIVES OUR 4 YEAR OLD GIRL IN THE CAR. MY WIFE DOESN'T FEEL SAFE DRIVING THE CAR (THE DETAILS OF THE RECALL ARE OUTLINED BELOW). IT MAY BE UP TO 3 MONTHS UNTIL THEY GET THE PART TO FIX IT. I WAS TOLD BY SUBARU CORPORATE TO GO TO THE LOCAL SUBARU DEALERSHIP AND THEY COULD GET US A CAR FROM THEIR FLEET OR A RENTAL FROM ENTERPRISE. WHEN I WENT TO THE DEALERSHIP I WAS PUT ON A WAITING LIST. I CALLED BACK TO CORPORATE - THEY CALLED THE DEALERSHIP AND THEN I WAS TOLD THAT THE DEALERSHIP DOESN'T USE ENTERPRISE AND ONLY HAS THEIR OWN FLEET. I ASKED IF WE COULD GET A RENTAL CAR AND GET REIMBURSED AND THEY SAID NO. NO RESOLUTION YET.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVIGN AT LOW SPEEDS, A DIVOT WAS ENCOUNTERED AND CONTROL OF THE VEHICLE WAS LOST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LINKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN AGAIN TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STRUTS AND SUPPORT BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT UPON INDIVIDUAL INSPECTION THEY FOUND THE STRUT AND SUPPORT BEARING WAS NOT THE CORRECT SIZE FOR THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN WAS NOT PROVIDED. UPDATED 11/01/16*LJ *CN

I HAVE REPLACED THE PASSENGER SIDE LOW BEAM LIGHTS MULTIPLE TIMES ALSO WHEN I STARTED THE CAR THE BRAKE LIGHT, TRACTION CONTROL LIGHT, AND MULTIPLE OTHER LIGHTS STARTED BLINKING WHILE DRIVING. THIS SCARED ME VERY MUCH. THE OWNERS MANUAL SEEMED TO IMPLY BRAKE FAILURE AND TO STOP IMMEDIATELY, WHICH I DID. CALLED AAA AND THEY TOWED MY CAR TO THOROUGHBRED TRANSMISSION IN LAUREL. THEY CHECKED THE CODES AND NOTHING MADE SENSE TO THEM. THE CALLED SUBARU AND DESCRIBED THE PROBLEM ANS SUBARU SAID IT WAS A SOFTWARE PROBLEM AND IT NEEDED TO UP UPGRADED. SINCE I HAD AN EXTENDED WARRANTY WITH SUBARU I TOOK THE CAR TO THEM. I ALSO TOOK THE SUBARU WVU31 BULLETIN WITH ME. SUBARU SAID THEY DID NOT SEE THE CODES AND EVEN THOUGH I TOOK THE THOROUGHBRED DOCUMENTATION WITH ME THEY REFUSED TO UPGRADE THE SOFTWARE. IT IS CLEAR THAT SUBARU WAS NOT INTERESTED IN FIXING THE ISSUE, REFUSED TO ACCEPT THE WARRANTY AND CHARGED ME $70.00. SO NEXT TIME THIS DOES THE SAME THING AND I KEEP DRIVING I MAY IN FACT HAVE A SERIOUS PROBLEM BUT NOT KNOW IT. I NEED SUBARU TO INSTALL THE SOFTWARE UPGRADE.

HAVE TO REPLACE A LOW BEAM LIGHT EVERY YEAR, JUST ON THE PASSENGERS SIDE. WHEN CHANGING BULB I WEAR GLOVES ,NOT TO TOUCH MY SKIN ON THE BULB. THERE REALLY SHOULD BE A RECALL ON THIS. EVERY TIME I GET A BULB THEY SAY SUBARU IS KNOWN FOR THIS. THIS HAPPENS EVERY YEAR SINCE I PURCHACE THE CAR.

I HAVE REPLACED MANY HEADLIGHT BULBS. NOW IT SEEMS, I AM REPLACING A HEADLIGHT BULB ABOUT EVERY 3 MONTHS!

MY LOW BEAM HEADLIGHTS BOTH WENT OUT AT THE SAME TIME. AFTER SOME RESEARCH, IT APPEARS THAT THIS IS A PROBLEM WITH THE VEHICLE.

LOW BEAM HEADLIGHTS BURN OUT - CONTINUING PROBLEM AND REPLACEMENT INVOLVES A POORLY DESIGNED ACCESS METHOD REQUIRING REMOVAL OF WHEEL WELL PLASTIC TO GET TO THE LIGHT BULB. VEHICLE IS NOT SAFE WITH LIGHTS THAT BURN OUT

ON 06/12/2016, I ATTEMPTED TO ACTUATE THE ELECTRONIC BRAKE, TO NO AVAIL ONCE AGAIN. PARKING ON A HILL IS RATHER RISKY WITH THIS VEHICLE AS THE PARKING BRAKE DOES NOT FUNCTION MOST OF THE TIME, SOMETHING I HAVE NEVER EXPERIENCED IN 50 YRS OF DRIVING USING A MANUAL PARKING BRAKE. SO I HAVE MADE MY OWN PARKING BRAKE (SEE ATTACHED).