2015 SUBARU OUTBACK Complaints

NEW 2015 SUBARU OUTBACK STEERING WANDERING LEFT AND RIGHT PREVENTING THE CAR FROM BEING STEERED STRAIGHT. WITHOUT CONSTANT DRIVER ATTENTION VEHICLE WANDERS ACROSS LANES OR OFF ROAD.

OUR SUBARU OUTBACK WAS IMPACTED BY A SMALL PEBBLE THAT CRACKED OUR WINDSHIELD. I PUT IN A CLAIM WITH OUR INSURANCE COMPANY IMMEDIATELY AND SETUP A REPLACEMENT WITH SAFELITE. GOT A CALL LATER INDICATING THAT THE PART IS NOT IN STOCK AND NEEDS TO BE ORDERED. THAT WAS 4 WEEKS AGO AT THIS POINT AND STILL NO INDICATION OF WHEN THIS WILL BE RESOLVED. THE CRACKS CONTINUE TO SPREAD AND NOW IS A SAFETY ISSUE SINCE THE CRACKS ARE IN THE DRIVER'S LINE OF SIGHT. I (AND I ASSUME MANY OTHER PEOPLE) HAVE TRIED CONTACTING SUBARU AND I FOR ONE AM NOT GETTING ANY RESPONSE FROM THEM ON THIS ISSUE THUS WE NEED TO CONTINUE DRIVING AN UNSAFE CAR DUE TO THE FACT WE DO NOT HAVE THE MONEY TO HAVE A RENTAL AND AGAIN BECAUSE NO ONE CAN PROVIDE AN ETA WE WOULDN'T KNOW HOW LONG WE'D NEED ONE ASSUMING WE COULD GET ONE. BASED ON WHAT I READ HERE THIS COULD HAPPEN AGAIN WITHIN A SHORT TIME ONCE WE DO GET THE WINDSHIELD REPLACED. SOME TYPE OF INVESTIGATION NEEDS TO BE CONDUCTED AND A RECALL ISSUED. I THINK THERE IS ENOUGH EVIDENCE TO SHOW THERE IS SOME KIND OF DEFECT WITH THE WINDSHIELDS OF THIS CAR AND WHEN SAFETY IS THREATENED, STEPS SHOULD BE TAKEN TO PROTECT US. I APOLOGIZE IF THIS DOESN'T FIT THE CRITERIA OF WHAT SHOULD BE POSTED HERE BUT NOT HAVING A REPLACEMENT WINDSHIELD IN A TIMELY FASHION IN ITSELF IS A SAFETY HAZARD.

TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. WHILE PARKED, THE VEHICLE DEVELOPED A CRACK IN THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,250.

WE SENT A SIMILAR EMAIL TO SUBARU OF AMERICA JUNE 5. THEY HAVE BEEN RESPONSIVE...BUT WE STILL HAVE A CRACKED WINDSHIELD AND IT REMAINS A DRIVING DISTRACTION....WE PURCHASED OUR 2015 OUTBACK IN JANUARY FROM SUBARU OF LAS VEGAS. IN APRIL A WINDSHIELD CRACK APPEARED -WE DIDN'T SEE THE ROCK, SAW NO CHIP TO CAUSE IT BUT THE DEALER SAID HE COULD FEEL ONE, SO SORRY, NO WARRANTY, SO WE CLAIMED IT ON THE INSURANCE -REPLACED A FEW WEEKS AGO FOR THE $500 DEDUCTIBLE. CHANGED TO A $100 DEDUCTIBLE THE FIRST OF JUNE AND TWO DAYS LATER ANOTHER CRACK-INSTANT AND BIGGER. SAW THE ROCK THIS TIME. CLAIMED ON THE INSURANCE, AGAIN, BUT SAFELIGHT HAD TO CANCEL THE APPOINTMENT DUE TO A SHORTAGE OF SUBARU WINDSHIELDS -THE AFTERMARKET ONES ARE OUT, AND DEALER IS APPARENTLY HAVING TO RATION OUT THE OEMS!!! SO WE GET TO DRIVE WITH A GLARING, HAZARDOUS CRACK...I CHECKED ON THE INTERNET AND FOUND PAGES OF NEW SUBARU WINDSHIELD CRACK PROBLEMS SIMILAR TO OURS -SOME SEEMED TO INDICATE SOA HAD COVERED REPLACEMENT UNDER WARRANTY WHICH SHOULD HAVE HAPPENED THE FIRST TIME AS THERE TRULY WAS NO CHIP TO START THE CRACK. SUBARU NEEDS TO DO SOMETHING ABOUT THIS -MAYBE THICKER GLASS? MAYBE A RECALL? WE'VE DRIVEN SUBARU'S FOR MANY YEARS AND HAVE NOT HAD THIS TYPE OF PROBLEM. PLEASE ADVISE AS TO REPAIRS, REIMBURSEMENTS, ETC., AND WHAT YOU ARE DOING TO FIX THE PROBLEM FOR THE FUTURE -WE CANNOT BE REPLACING THE WINDSHIELD EVERY FEW MONTHS! NOW IT IS GOING ON THREE WEEKS AND NO WINDSHIELD, WHILE THE CRACK KEEPS GETTING BIGGER THANKS

WHILE WASHING MY CAR, THE PASSENGER SIDE WIPER BLADE WAS EXTENDED AND RETRACTED INTO THE WINDSHIELD. I FINISHED BY DRYING THE CAR, INCLUDING THE WINDSHIELD, WITH A CHAMOIS CLOTH. NO DAMAGE WAS NOTICEABLE AT THAT TIME. AFTER DRIVING TO THE GROCERY STORE AND BACK HOME, NEVER GOING OVER 40 MPH, I LOOKED OVER AND NOTICED AN 18 INCH CRACK HAD DEVELOPED ON THE PASSENGER SIDE OF THE WINDSHIELD. CLOSE INSPECTION REVEALS A POSSIBLE VERY SMALL IMPACT MARK DIRECTLY UNDER ONE OF THE METAL BLADE RETENTION PIECES ON THE WIPER BLADE FRAME. THERE WERE NO ROCKS THAT HIT THE WINDSHIELD BETWEEN THE CAR WASH, THE GROCERY STORE, AND HOME. I WAS TOLD BY THE DEALERSHIP THAT I WOULD NEED TO PAY TO REPLACE IT, AND THAT I COULD JUST GET SAFELITE TO DO IT. SAFELITE ORDERED THE GLASS FOR ME AND CONFIRMED WHAT THE DEALERSHIP HAD SAID, THAT I WOULD HAVE TO WAIT INDEFINITELY FOR THE GLASS, AS IT IS ON BACK ORDER. THIS NO DOUBT IS DUE TO THE HIGH NUMBER OF FAILURES AS SEEN ON THIS WEBSITE AND ELSEWHERE ON THE INTERNET. THE LOCAL SAFELITE REPAIR SHOP EVEN HAD 5 SUBARU VEHICLES WITH REPLACEMENT GLASS ON ORDER. MY RESEARCH HAS UNCOVERED NUMEROUS CUSTOMERS WHO HAVE HAD TO REPLACE THE GLASS ON THESE 2015 VEHICLES MULTIPLE TIMES. IN MY 37 YEARS OF DRIVING, I HAVE HAD WINDSHIELD WIPER BLADES RETRACT AGAINST THE WINDSHIELD UNTOLD NUMBERS OF TIMES, AND THIS IS THE FIRST TIME IT HAS EVER CAUSED A FAILURE. I THINK SUBARU NEEDS TO INVESTIGATE THIS ISSUE, FIND OUT WHY IT IS OCCURRING, AND REIMBURSE THOSE CUSTOMERS WHO HAVE BEEN IMPACTED. THIS IS MY FIRST SUBARU. OTHER THAN THIS ISSUE, I LIKE THEIR PRODUCT VERY MUCH. MY CONTINUED ALLEGIANCE TO THEM WILL DEPEND ON HOW THEY HANDLE THIS ISSUE.

VEHICLE WAS PARKED OUTSIDE OVERNIGHT. IN THE MORNING A 12" S SHAPED CRACK HAD APPEARED IN THE PASSENGER SIDE OF THE WINDSHIELD. THERE WAS NO DETECTABLE PRIOR DAMAGE AND NO KNOWN IMPACT TO CAUSE THE CRACK. THE CRACK HAS CONTINUED TO GROW AND BRANCH. DEALER STATES THE WINDSHIELD FAILS THE "PEN TEST," I.E. THERE IS A TINY NICK AT ONE POINT OF THE CRACK WHICH, THEY SAY, PROVES THE CRACK IS DUE TO IMPACT DAMAGE. I BELIEVE THE CHIP APPEARED AFTER THE CRACK FORMED, BUT CANNOT PROVE THIS (NOR CAN THE DEALER PROVE THE OPPOSITE). ONLINE RESEARCH SUGGESTS THERE IS A DESIGN DEFECT IN 2015 SUBARU OUTBACK WINDSHIELDS, WHICH FAIL AT REMARKABLE RATE.

DRIVING IN A HEAVY THUNDERSTORM, EYESIGHT AUTOMATICALLY WENT OFF BUT AUTOMATICALLY CAME BACK ON AS THE RAIN DIMINISHED. SO DID THE ADAPTIVE CRUISE CONTROL. THIS IS EXPECTED. HOWEVER, THE SRVD (BLIND SPOT MONITOR, ETC.) TOTALLY SHUT DOWN. THE CAR NO LONGER HAS WORKING BLIND SPOT MONITOR OR REAR BACK UP ALERT WARNING. CONTACTED DEALER SAID THAT THE RADAR IN THE REAR BUMPER SHUT DOWN. TWO WEEKS AND THE DEALER NOR SUBARU HAS NOT FOUND THE PART TO REPAIR THIS FEATURE. CAR WAS PURCHASED IN SEPT. 2014 NEW.

THE 2015 SUBARU OUTBACK 2.5I LIMITED W EYESIGHT SYSTEM HAD BEEN PARKED ON A SURFACE PARKING LOT NEAR MARSHALL BWI AIRPORT FOR ABOUT 12 DAYS. THE PARKING BRAKE HAD BEEN APPLIED AT THE TIME OF ORIGINAL PARKING. THIS ELECTRONIC BRAKE COULD NOT BE DISENGAGED AFTER REPEATED STARTS OF THE CAR. BRAKES WERE APPARENTLY LOCKED. A TOW TRUCK WAS CALLED. THE CAR HAD TO BE MOVED WITH THE BRAKES ON TO GET IT OUT OF THE PARKING SPACE AND ON TO A FLATBED TOW TRUCK. THE DEALER FOUND THAT THE LEFT REAR WHEEL BRAKE WAS LOCKED IN POSITION. APPARENTLY THE OTHER THREE WHEELS WERE FREE TO MOVE. THE EYESIGHT SYSTEM MALFUNCTION LIGHT WAS ON THE DRIVERS SCREEN. THE SERVICE ADVISOR RECOMMENDED THAT THE PARKING BRAKE NOT BE APPLIED WHEN THE VEHICLE IS PARKED FOR A NUMBER DAYS, PARTICULARLY ON A FLAT SURFACE.

WAS DRIVING AND A SMALL ROCK HIT THE WINDSHIELD. I DIDN'T THINK ANY THING OF IT AT THE TIME. I PARKED CAR IN THE DRIVEWAY. WHEN I CAME OUT A COUPLE OF HOURS LATER THERE WAS A HUGE CRACK.

I WAS WASHING THE WINDSHIELD, SO I RAISED THE WIPER ARMS LIKE MOST PEOPLE DO WHEN THEY WANT TO CLEAN THE ENTIRE WINDSHIELD. A SLIGHT BREEZE BLEW AND KNOCKED THE PASSENGER-SIDE WIPER DOWN ONTO THE GLASS CRACKING THE WINDSHIELD ON IMPACT. THE IMPACT CRACK THEN SPLIT UP AND TOWARD THE DRIVER'S-SIDE ABOUT 2 FEET IN LENGTH. I HAVE HAD NUMEROUS CARS OVER MY LIFETIME, AND A FALLING WIPER ARM HAS NEVER CRACKED MY WINDSHIELDS. UPON FURTHER RESEARCH ON THE WEB, I DISCOVERED SCORES OF STORIES OF FOLKS GOING ON THEIR THIRD OR FOURTH WINDSHIELD (ON A 2015 MODEL!!). I HAVE TO DRIVE AROUND IN AN UNSAFE MANNER BECAUSE SAFELITE CANNOT GET THE ORIGINAL PART FROM THE DEALER DUE TO THEM BEING BACKLOGGED. THE WINDSHIELDS ARE BACKLOGGED BECAUSE THEY KEEP CRACKING ON EVERYONE. NOW I'M SHORT $500 ON MY DEDUCTIBLE, AND I CAN JUST IMAGINE LIKE MOST OTHERS, I WILL BE SHORT $500 AGAIN IN THE NEAR FUTURE BECAUSE OF A FAULTY DESIGN. THE WINDSHIELD IS NOT SAFE ON THE ROAD FOR IMPACTS (ONE GUY SHUT HIS DOOR AND THE WINDSHIELD CRACKED...CRAZY!). PLEASE, GET THESE WINDSHIELDS OFF THE ROAD AND MAKE SUBARU DESIGN ANOTHER WINDSHIELD AND PAY TO REPLACE THEM ALL! THANK YOU!