2020 SUBARU OUTBACK Complaints

On 4/01/2021 the windshield cracked while the car was parked inside my garage for some unknown reason. I scheduled and paid for a new windshield and eyesight calibration, which was installed by dealer (Briggs Subaru Topeka, Ks). Windshield cracked again two months later on 6/23/2021 for an unknown reason. The crack occurred while I was parked at work. There is no sign of a rock chip or other object cracking the windshield. I scheduled my car for an inspection on 7/01/2021 at the same dealership.

The contact owns a 2020 Subaru Outback. The contact stated while sitting in the vehicle parked at a doctor’s office, the driver noticed that the front windshield started to crack from the driver’s side and extended to the middle of windshield. The contact took the vehicle to the local dealer who inspected the vehicle but was unable to provide the diagnostic cause for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 20,800.

Battery died at only 10months old. Left stranded for over 4 hours in remote area since we were camping when it happened. Nothing had been left on in the vehicle. Was able to eventually get a jump start and get vehicle to dealer for check. They found battery deeply discharged and recharged but battery died again 2 weeks later. Battery replaced that time. Fear this could happen while driving if i forget to turn off the auto stop/start system or even cause the car to stall while driving and result in loss of braking or control.

The main control module goes completely blank while driving, eventually rebooting itself. Just recently I have documented blanking on April 9th, May 1, May 9, May 30, and June 13. One instance of the voice for navigation going silent on May 14 also occurred. The module was replaced today and on the way home from the dealership, it went blank again.

After leaving this car in an airport parking lot for 4 weeks, it would not start. I also noticed that all of the doors except the hatchback were unlocked. I coincidentally had a jumper battery unit in the car and was able to start it with the external battery jumper. When I drove the car the 30 minutes to my home, I found that the battery had not charged at all. This meant that until Subaru fixed this on warranty, I could drive the car but would have to raise the hood, hook up the external jumper unit, start the car, disconnect the jumpers, close the hood and finally drive where I was going. This procedure grows old after doing it repeatedly to shop for supplies after being away for 4 weeks. The Subaru dealer fit me in the following day and confirmed the battery had been destroyed by the car sitting unused for 4 weeks. He recommended that I always leave a small charger on it whenever it will not be used for 2 weeks or more! That would have been impossible at the airport parking lot. I have taken this car on very many severe backcountry drives where failure to start when it's time to leave could be problematic or even fatal. Whatever is the problem should be fixed. If the new battery will fail the same way, it should be replaced with a battery that won't, on warranty. If it's the charging system that's at fault, then the faulty design should be corrected.

Purchased the car Friday 06/18/2021, Battery was dead two days later on 06/18/2021, Flemington subaru replaced the battery on 06/19/2021.

I was driving down the interstate with no cars around and my outback windshield cracked. I was far enough away from cars and I didn’t see anything hit the window. I heard a loud pop. A soft but quick pop, not like the sound of a rock hitting but different. Then I drove on down the road and saw a large crack forming from the bottom of the passenger side of the window. And there’s no dimple anywhere in the crack.

The contact owns a 2020 Subaru Outback. The contact stated while driving 65 mph when multiple warning lights were illuminated and a "Stop Driving the Vehicle" message was displayed. The contact stated he was able to drive to a nearby gas station. The contact stated while inspecting under the hood, he noticed the drive belt was shredded. The vehicle was towed to a local dealer, where it was diagnosed with needing the drive belt to be replaced. The vehicle was repaired. The contact stated in February of 2021, the tailgate failed to open with the key fob or manually. The contact stated after opening the tailgate, it failed to latch and close properly. The contact stated the tailgate ajar warning light was illuminated. The local dealer was called and made aware of the failure. The dealer informed the contact to disconnected the battery. The contact followed the instructions and stated the tailgate was functioning properly but in May of 2021, the failure recurred. The vehicle was towed to Royal Moore Subaru (1326 SE Enterprise Cir, Hillsboro, OR 97123: (503) 640-5660) where they were unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 7,500.

The front windshield cracked unexpectedly today while driving. There were no visible rock chips where the crack emanated from but I have noticed other chips in the glass. I only have 15,000 miles on this vehicle. There was a loud pop and a large crack appeared on my windshield.

Along with the ongoing class action lawsuits about the Subaru Outback lower windshields, we have had a crack in our lower windshield that popped up ~30 seconds after the smallest stone hit the windshield. We've had the same small stones hit our windshield on our other cars for decades and never had a crack (around 9-12 inches in length) come up like this.