2020 SUBARU OUTBACK Complaints

Went to drive vehicle and found windshield cracked down the middle from top to bottom. No chips and no prior damage of any kind to windshield. Windshield spontaneously cracked for no reason whatsoever.

I have had to call Subaru Roadside Assistance at least five occasions. Randomly on occasion, when I go out to use my Car, I find my vehicle locked with the battery drained. Everytime it happens the dealer gives me a loaner vehicle while they try to troubleshoot the problem. Every time they say they cannot not find a power drain. The service department then said that I must have bumped the rear dome light and that drained the battery. I am pretty sure I did not bump the light so this last time I taped that dome switch with clear tape so that could not move. This morning 12/15/21 my started fine. I drove more than 50 miles to the VA Hospital in Tampa. I stopped my car a line for a pre-op COVID check. I turned the car off 5-10 minutes and when the line of cars moved again and I went to crank the car up again, it would not start. I got out and called Subaru Roadside Assistance and got locked out. I used my hidden key in the Fab. Subaru brought a gallon of gas which was not the solution and then he told me to try to start the vehicle. He said the battery was drained (which is strange because had just drove fifty miles to th location and the alternator should be keeping the battery full). He the connected a battery power pack jumper and successfully jumped the car. I have faithfully waited and been patient with Cannon Subaru explanations and reasons to no avail. I explained to a sales representative that my 2020 Subaru Outback Limited is a Lemon and I want to exchange it for a new car (Under the Lemon Law) or get my money refunded (I paid almost $37,000 cash for the vehicle). I was given Subaru of America's phone number 1(800)782-2783, and was told to contact them for a resolution. I was given a case number(1-7056862051) and was told a case manager would call me in an hour or two, which is yet to happen. I purchased my vehicle on June 22, 2020 and I am filing this complaint form to protect my rights under the Lemon Law, and the NHTSA. This about the fifth Incident.

In the last month, twice within 30 seconds of starting the car, the head unit has done a complete reboot, which meant that I had no rear-view camera as I was backing out of a parking space. Since the car was already in motion, it was very distracting as it took about a minute for the unit to reboot. This seems to indicate that there is an electrical problem with the car as many others have noted. Many of the car's controls (such as climate control) are soft buttons displayed on the head unit and cannot be adjusted otherwise. Therefore, it is essential that this unit operate properly and dependably.

Our 2020 Subaru Outback has less than 14,000 miles. In the last month the battery has failed 4 times. The last time we had Subaru tow come out and give it a charge. It seemed to work but when we took it out upon returning it failed again. We again had Subaru come out and charge it and we drove it to the dealer. The dealer had it Wednesday afternoon through Friday. (6/9/21 - 6/11/21). The notes from the dealer said, "upon inspection of the vehicle technician did not require a jump start to turn vehicle engine on. Tech performed a battery diagnostic test using the Subaru GR8 battery machine. Diagnostic battery results came back as a good battery.Vehicle battery was deeply discharged and required re-charging. Vehicle battery is operating as designed after performing service. No repairs or additional services required." Today, Sunday, won't start again. Yes, it is available for inspection. It hasn't been a risk at this point but certainly could be one.

Battery failed. 12 months, 5000 miles Battery Information: 620 AMPS LN2 20HR 62 AH 82110AN00A

The front windshield of our 2020 Subaru Outback spontaneously cracked, impairing the ability to see outside. I drove the car yesterday with my wife in the passenger side (June 11, 2021), returning about 1500, and parked the car. We went out today, at about 1400 to go on an errand, not having driven the car since the previous day, and found a crack in the windshield. Compared to other cracks we've experienced in other cars, there is no impact area (and we didn't hear one when driving the previous day). See picture attached. There are no other drivers of this car in our home.

Windshield developed a crack from no apparent external cause and crack has spread across windshield from driver's side to vmcenter if vehicle obscuring driver view of roadway. I live in MT where cracked windshields are very common, usually occuring due to rock or pebble striking glass and then spreading from a "bullseye" to a crack. This incident occured with no apparent external object striking vehicle, not was the crack preceded by the common bullseye normally created by flying gravel or rock.

On multiple occasions my car has come to a complete stop, due to the automatic emergency breaking, when the car in front of me was in no way near my car or when there was nothing near my car at all. After almost having 2 accidents in the last 2 weeks due to this, I brought my car to Subaru (twice! two different dealerships) where I was informed that Subaru cameras are overly sensitive and "this happens a lot". Both dealerships told me to turn off my safety features and said there was nothing to fix. There is a class action lawsuit in the works for this exact issue and Subaru is continuing to tell me nothing is wrong. I'm hoping filling this out will get the issue further investigated since it's a common enough problem.

The contact owns a 2020 Subaru Outback. The contact stated that the vehicle had been parked for three days when she noticed that the windshield was cracked. The contact stated that the windshield had cracked without impact. The local dealer was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 20,460.

The contact owns a 2020 Subaru Outback. The contact stated while driving approximately 70 mph, the windshield cracked without impact. The crack grew to approximately 20 inches. The windshield had been cracked on five separate occasions. A week prior to the latest crack developing, the windshield had been replaced for the same failure. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The approximate failure mileage was 12,000.