2011 SUBARU OUTBACK Complaints

THE FIRST TIME THE HEADLIGHT WENT OUT WAS DURING THE COLD MONTHS TWO YEARS AGO AND IT WAS ON THE DRIVER'S SIDE. A YEAR LATER (2013) , THE PASSENGER'S SIDE HEADLIGHT WENT OUT. I JUST REPLACED THE DRIVER'S SIDE HEADLIGHT AGAIN ON NOVEMBER 2, 2014. I HAVE NEVER HAD A VEHICLE, NOR HEARD OF ANYONE I KNOW HAVING A VEHICLE, THAT REQUIRES ANNUAL HEADLIGHT REPLACEMENTS. *TR

AFTER OWNING THIS CAR FOR LESS THAN ONE YEAR, I HAD TO CHANGE THE LEFT HEADLAMP. I DO MY OWN WORK AND HAVE NEVER HAD AS MUCH TROUBLE WITH CHANGING A BULB THAN I HAVE WITH THIS OUTBACK. I HAD NO IDEA THAT THIS WOULD BECOME A "ROUTINE" SERVICE, ALTERNATING FROM LEFT TO RIGHT HEADLAMP(S). AFTER CHANGING OUT THE 5TH ONE (3 LEFT HEADLAMPS & 2 RIGHT HEADLAMPS) I PHONED THE DEALER TO SEE IF THERE HAD BEEN A RECALL, TSB OR IF OTHER OWNERS OF THIS OUTBACK HAD THE SAME TROUBLE. I WAS TOLD THEY COULD FIX THE PROBLEM AT MY COST. I WAS TOLD THEY KNEW OF A PROBLEM HOWEVER THERE WAS NO TSB ISSUED AND NO RECALL FOR THIS ISSUE. JUST YESTERDAY (26-OCT-2014) I HAVE DISCOVERED THE 3RD HEADLAMP ON THE RIGHT SIDE IS OUT AGAIN (RIGHT ON "SCHEDULE"). I DON'T REMEMBER HOW MANY LOW BEAM VS. HIGH BEAM BULBS I HAVE CHANGED BUT KNOW I HAVE ALSO CHANGED OUT THE FOG LIGHT ON THE LEFT SIDE ONCE. *TR

CAR WAS JUST INSPECTED SEPT 2014. THREE LIGHT BULBS REPLACED. PRIOR TO THIS, WE HAVE BEEN REPLACING LIGHTBULBS EVERY FEW MONTHS. IT IS EXPENSIVE BECAUSE WE CANNOT CHANGE THE FRONT LIGHTS OURSELVES....IT HAD TO GO INTO THE SHOP. WE ACTUALLY NOW STORE BULBS IN THE GLOVE BOX BECAUSE THE HEADLIGHTS BURN OUT SO OFTEN. OUR MECHANIC SAID SUBARU HAS A PROBLEM WITH ITS WIRING HARNESS. SUBARU NEEDS TO STEP UP AND ADDRESS THIS AS I SEE IT IS A COMMON COMPLAINT HERE. *TR

OUR 2011 SUBARU OUTBACK WAS PURCHASED NEW IN SUMMER 2010 AT CONTINENTAL MOTORS, ANCHORAGE, ALASKA. THE DRIVER'S SIDE LOW-BEAM ERRATICALLY DIMMED AND AFTER THREE SERVICE REQUESTS OVER THE NEXT TWO YEARS THE DEALER FINALLY AGREED THAT MY COMPLAINT WAS VALID AND REPAIRED THE PROBLEM. THE DRIVER'S SIDE HEADLIGHTS HAVE WORKED CONTINUOUSLY SINCE. LAST SUMMER (2013) THE PAX-SIDE LOW-BEAM DIED AND THE BULB WAS REPLACED. THIS SUMMER IT DIED AGAIN AND IS IN THE SHOP TODAY FOR REPLACEMENT (AS IS THE SMALL MARKER LIGHT IN THE SAME UNIT). I ASKED THE SERVICE REP IF THIS IS A CHRONIC SUBARU PROBLEM AND HE ACKNOWLEDGED THAT IT IS, ESPECIALLY IN THE LOWER 48. ACCORDING TO HIM THE DEALER(S) HAVE SUBMITTED COMPLAINTS TO THE MANUFACTURER REQUESTING A "FIX" OR REDESIGN OF THE ELECTRICAL CIRCUITRY. IT CERTAINLY SEEMS TO WARRANT A RECALL AND REPAIR. *TR

THE ENGINE SHUTS DOWN WHENEVER YOU BRAKE SUDDENLY OR USE ANY PRESSURE TO BRAKE (NOT COAST TO A STOP). THE CAR SHAKES AND THEN DIES AND YOU HAVE TO RESTART THE CAR. THIS HAPPENS ALMOST DAILY AND AFTER TAKING IT TO SEVERAL SHOPS IT WAS DETERMINED THAT THE TORQUE CONVERTER IS BAD AND NEEDS TO BE REPLACED. THERE IS A SERVICE BULLETIN OUT ABOUT FIXING THIS SO IT APPEARS TO BE A COMMON PROBLEM. EVEN A QUICK SEARCH ONLINE PRODUCES HUNDREDS OF SIMILAR COMPLAINTS FOR THIS MAKE & MODEL. GIVEN THAT THIS CAN STALL OUT AT ANY SPEED WITH ANY PRESSURE IN APPLYING THE BRAKES WITH THE TORQUE CONVERTER, THIS SHOULD BE AN IMMEDIATE RECALL FOR SAFETY CONCERNS!!! IT'S A FAULTY PART ON THE CAR, NOT A WEAR & TEAR ITEM. *TR

WITH NO PASSENGER SEATED, THE SEAT BELT CHIME STARTED RINGING. TO TRY TO STOP IT, I LATCHED THE PASSENGER SEAT BELT. CHIMING CONTINUED. I NOTICE THE AIR BAG WARNING LIGHT WAS LIT. I DROVE THE CAR STRAIGHT TO MY SUBARU DEALER AND WAS TOLD THE PASSENGER SIDE AIR BAG SENSOR HAD FAILED. I WAS ALSO TOLD THE ONLY WAY TO FIX IT WAS TO REPLACE THE SEAT AT WELL OVER $1000. I WAS STILL LEFT WITH THE PROBLEM OF THE SEAT BELT CHIME. THE DEALERSHIP WOULDN'T DISABLE THE CHIME SO I SEARCHED THE INTERNET FOR A SOLUTION. WHAT I FOUND IS THAT THIS IS A VERY COMMON PROBLEM WITH 2011 OUTBACKS. I DID ALSO FIND OUT HOW TO DISABLE THE SEAT BELT CHIME. BECAUSE THIS IS SUCH A COSTLY REPAIR AND A COMMON PROBLEM, I HAVE TO BELIEVE THERE ARE MANY SUBARU OWNERS DRIVING AROUND WITH UNPROTECTED PASSENGERS HAVING DISABLING THEIR SEAT BELT CHIMES AND HAVING NO AIR BAG PROTECTION. IN FAIRNESS TO SUBARU, I CONTACTED CUSTOMER SERVICE AND THEY OFFERED TO SPLIT THE COST OF THE REPAIR. IT WILL STILL COST ME $798 FOR WHAT SHOULD BE A SIMPLE REPAIR BUT BECAUSE OF POOR ENGINEERING, A REPLACEMENT SEAT. I WOULD APPRECIATE YOU LOOKING INTO THIS MATTER. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT CONTINUED TO DRIVE WITH THE HIGH BEAMS ENGAGED. THE CONTACT REPLACED THE HEADLIGHT BULB. THREE MONTHS LATER, THE DRIVER SIDE LOW BEAM BULB FAILED AND NEEDED TO BE REPLACED. THE DRIVER AND PASSENGER SIDE LOW BEAM BULBS WERE REPLACED FOUR TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

I BACKED OUT OF A PARKING SPOT, STOPPED AND, WITH MY FOOT ON THE BRAKE, SHIFTED TO DRIVE TO PULL FORWARD. THE CAR SURGED FORWARD RAPIDLY. I STOOD ON THE BRAKES, THE SURGE CONTINUED VERY BRIEFLY AND THEN THE CAR FINALLY STOPPED. THIS WAS THE FIRST INCIDENT OF THIS KIND IN THE THREE YEARS I HAVE OWNED THE CAR. *TR

WHEN I TURNED THE CAR IN THE AFTERNOON THE CRUISE CONTROL WAS FLASHING, CHECK ENGINE LIGHT ON AND E-BRAKE ON. I LOOKED ONLINE SUBARU FORUMS AND THEIR IS A LOT OF CHATTER FOR THE GAS CAP HAVING ISSUES. I CHECKED MY GAS CAP AND NOTICED THE RUBBER GASKET WAS BROKEN. I PURCHASED A NEW ONE FROM THE DEALERSHIP, DROVE THE CAR AND THE LIGHTS ARE NOW OFF AND WORKING NORMAL..WE'LL SEE WHEN I TAKE A 6HR TRIP IN A FEW DAYS.. *TR

I WAS DRIVING ON THE FREEWAY WHEN MY CHECK ENGINE LIGHT, ABS BRAKE LIGHT, TRACTION CONTROL (ALL WHEEL DRIVE) LIGHT AND CRUISE CONTROL LIGHTS BEGAN FLASHING ALL AT ONCE. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD THAT ALL THE LIGHTS FLASH BECAUSE MOST DRIVERS IGNORE JUST THE CHECK ENGINE LIGHT. AT THE DEALER THE NEXT DAY I WAS TOLD THE SAME THING WITH THE ADDITION OF THE FACTS THAT THE ABS BRAKE SYSTEM AND THE TRACTION CONTROL SYSTEMS WERE ACTUALLY DISABLED DURING THIS INCIDENT. DURING THE CONVERSATION IT WAS SAID THAT TO CORRECT THE PROBLEM, A "REFLASH " OF THE COMPUTER SYSTEM WAS NEEDED AND THAT THIS WAS A KNOWN PROBLEM ON SOME OUTBACKS. I ASKED WHY THERE WAS NO RECALL IF THE PROBLEM WAS KNOWN AND WAS TOLD THEY JUST FIXED THE PROBLEM WHEN IT HAPPENED. THIS SEEMS TO ME TO BE A SIGNIFICANT SAFETY PROBLEM SINCE IF THE PROBLEM OCCURRED WHILE THE DRIVER WAS ON ICE OR SNOW OR WET ROAD , VEHICLE STABILITY WOULD BE COMPROMISED. I THINK SUBARU SHOULD AT LEAST BE MADE TO RECALL THE SUSPECTED VEHICLES AND FIX THE PROBLEM EVEN THOUGH IT IS SOMETHING THAT MAY NOT HAPPEN TO ALL VEHICLES. *TR