2020 SUBARU OUTBACK Complaints

THE FRONT WINDOW CRACKED FOR NO APPARENT REASON. THE CRACK STARTED ABOUT A THIRD OF THE WAY UP THE WINDOW, IN A J SHAPE FASHION. VERY NARROW CRACK. THE CAR WAS IN MY GARAGE WHEN I WENT OUT TO START IT I SAW THE CRACK. HAD NOT BEEN THERE BEFORE BUT THE EYE SIGHT SYSTEM WAS MALFUNCTIONING THE DAY BEFORE WHEN DRIVING THE CAR.

WINDSHIELD SPONTANEOUSLY CRACKED AT THE BOTTOM CENTER OF THE GLASS NEAR THE VENTS. VEHICLE WAS IN MOTION BUT NO OTHER VEHICLES WERE AROUND. THERE WAS NO IMPACT OR ROCK.

AFTER DRIVING THE CAR, PARKING, AND TURNING THE CAR OFF FOR A SHORT TIME, THE CAR WILL NOT START. THE BATTERY IS DEAD AND HAS TO GET JUMP STARTED. SOMETHING DRAINS THE BATTERY. THIS OCCURS RANDOMLY, BUR HAS HAPPENED TO ME 3 TIMES, TWICE AT AROUND 7,000 MILES AND ONCE AT 8,800 MILES. AFTER THE SECOND TIME IT HAPPENED , THE DEALER LOOKED AT IT AND SAID THE REAR DOME LIGHT WAS LEFT ON. WHILE I NEVER USED THE REAR DOME LIGHT, I ACCEPTED THE EXPLANATION. HOWEVER, WITH THIS LATEST OCCURRENCE , I AM CERTAIN THAT NO LIGHTS WERE LEFT ON. I WILL TAKE THE CAR TO THE DEALERSHIP TO SEE IF THEY CAN DETERMINE THE PROBLEM. I AM CONCERNED BECAUSE I CANNOT DEPEND ON THIS CAR TO START WHENEVER I GO TO DRIVE IT

EVER SINCE THE RECALL FOR THE COCKPIT CONTROL SYSTEM SOFTWARE WAS UPDATED ON MY 2020 SUBARU OUTBACK TOURING ON MARCH 1, 2021 THE CONSOLE RANDOMLY REBOOTS. IT HAS HAPPENED 6 TIMES IN 3 WEEKS. ON A RECENT TRIP ON THURSDAY MARCH 25, 2021 THE CONSOLE REBOOTED 3 TIMES IN A LITTLE OVER AN HOUR. WHEN THAT HAPPENS THE SAFETY FUNCTIONS ARE DISABLED - PRE-COLLISION BRAKING, ADAPTIVE CRUISE CONTROL, PRE-COLLISION THROTTLE MANAGEMENT, LANE DEPARTURE AND SWAY WARNING WITH LANE KEEP ASSIST, ETC.

TL* THE CONTACT OWNED A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, SHE NOTICED A CRACK HAD FORMED ON THE PASSENGER'S SIDE OF THE WINDSHIELD. THE CONTACT CALLED FRANK FLETCHER SUBARU (3430 E 20TH ST, JOPLIN, MO 64801) WHO REFERRED HER TO THE MANUFACTURER FOR ASSISTANCE. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER AGREED TO REPAIR THE WINDSHIELD FREE OF CHARGE. SOON AFTER THE REPAIR, THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ANOTHER CRACK HAD FORMED ON THE BOTTOM DRIVER'S SIDE WINDSHIELD, WITHOUT IMPACT. THE CONTACT STATED THAT THE CRACKS OBSTRUCTED HER VISION WHILE DRIVING. THE CONTACT CALLED THE MANUFACTURER AND WAS OFFERED AN INCENTIVE TO TRADE THE VEHICLE IN FOR A 2021 SUBARU OUTBACK. THE CONTACT AGREED TO THE TRADE OFFER AND RETURNED THE VEHICLE TO THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

ELECTRICAL POWER FAILURES SUBARU OUTBACK 2020 ON 5 DIFFERENT OCCASIONS IN THE PAST 10 MONTHS OUR NEW 2020 SUBARU OUTBACK HAS FAILED TO START AND WE HAVE BEEN STRANDED. THERE WAS NO ELECTRICAL POWER. EVERY TIME: 'THE CAR HAD BEEN DRIVEN REGULARLY, INCLUDING ON THE PRIOR DAY. 'WHEN WE TRIED TO START THE CAR, THE BATTERY WAS DEAD. WE HAD NEVER LEFT LIGHTS ON, DOORS OPEN ETC. 'THE CAR JUMP STARTED EASILY AND THEN WOULD BEHAVE NORMALLY FOR WEEKS OR MONTHS. EPISODE 1 5.15.20 LOCAL DEALERSHIP TESTED AND FOUND NO PROBLEMS EPISODE 2 5.22.20 LOCAL DEALERSHIP REPLACED BATTERY EPISODE 3 1.11.21 TO 1.19.21 LOCAL DEALER HAD CAR FOR 8 DAYS. THEY WORKED WITH SUBARU NATIONAL HEADQUARTERS ENGINEERS. NO PROBLEMS FOUND. NO LOANER CAR PROVIDED EPISODE 4. 3.21.21 JUMP STARTED. SUBARU CONTACTED. I KEPT THE CAR WAITING ADVICE FROM SUBARU. CAR WENT WELL FOR 2 DAYS EPISODE 5 3.23.21 DIED AGAIN. SUBARU CONTACTED. I KEPT THE CAR WAITING ADVICE FROM SUBARU. HAVE NOT RESTARTED. I WANT THE CAR REPLACED.

VEHICLE HAS HAD MULTIPLE DOCUMENTED INCIDENTS OF THE INFOTAINMENT SYSTEM CRASHING OR GOING DARK AND BEING UNRESPONSIVE. TODAY DURING ANOTHER EPISODE THE VEHICLES ADAPTIVE CRUISE CONTROL COULD NOT BE TURNED OFF. THE VEHICLE WOULD NOT COME OUT OF CRUISE AND CONTINUED TO DRIVE AT SPEED. PLACED VEHICLE IN NEUTRAL WHILE ON THE HIGHWAY TO RESTART THE ENGINE AND ELECTRICAL SYSTEM. THE ENTIRETY OF ELECTRICAL CONTROLS WERE UNRESPONSIVE. THE INFOTAINMENT CRASHING AND BECOMING INOPERABLE ARE A RELATIVELY COMMON EXPERIENCE, BUT THIS IS THE FIRST TIME WE EXPERIENCED LOSS OF VEHICLE CONTROL.

I WAS MOVING VEHICLE INTO GARAGE WHEN I HEARD A "POP". I SAW A CRACK ABOUT 2/3RDS UP ON THE RIGHT SIDE OF THE WINDSHIELD. CRACK STARTED FROM THE EDGE OF THE GLASS AND IS PROPAGATING TOWARDS MOVING TOWARDS THE CENTER.

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK ON THE UPPER SECTION OF THE WINDSHIELD. THE CONTACT STATED THAT THE CRACK WAS NOT CAUSED BY AN IMPACT. THE CONTACT STATED THAT THE CRACK OBSTRUCTED HER VISION WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

WHILE DRIVING ON THE HIGHWAY THE SUNROOF SPONTANEOUSLY SHATTERED. THE NEAREST CAR IN FRONT OF ME WAS APPEARED TO BE A FOOTBALL FIELD AWAY, IN FRONT OF ME. I NEVER SAW ANYTHING BOUNCING IN FRONT OF ME/TOWARDS ME. IT LITERALLY SOUNDED LIKE SOMEONE SHOT AT THE CAR. THE INTERIOR SHADE WAS CLOSED. TEMPERATURE WAS APPROX. 75 DEGREES. OCCURRED AT 7:17PM. THERE WAS NO SOUND OF ANYTHING HITTING THE GLASS, IT JUST SHATTERED.