2016 SUBARU OUTBACK Complaints

EYESIGHT TECHNOLOGY WARNING SHOWED INOPERABLE ALONG WITH LANE DEPARTURE AND FRONT END COLLISION AVOIDANCE SYSTEM. THE CAR HAD BEEN RUNNING LESS THAN 3 MINUTES AFTER OVER 24 . PULLED OVER CALLED DEALER WHO ATTEMPTED TO WALK ME THROUGH RESET. UNSUCCESSFUL NO AVAILABILITY FOR SERVICE SO SCHEDULED AN APPOINTMENT 3 DAYS LATER. CAR WARNING LIGHTS CLEARED ON THEIR OWN. SHOWED ADVISOR EMAIL FROM AUTO MESS. FROM SUBARU INDICATING WARNING LIGHT WAS AN ISSUE. WAS TOLD CODE WOULD BE CHECKED BUT SUBARU WAS AWARE OF THE ISSUE WHEN SOME CARS WERE OVERHEATED. DEALERSHIP WAS ADVISED TO CLEAR THE CODE AND SEND PEOPLE ON THEIR WAY. NO CODES REGISTERED AT ALL IN THE SYSTEM AND WHEN I LET THEM KNOW THAT CAR WAS ABSOLUTELY NOT OVERHEATED, I WAS TOLD THERE WAS NOTHING THAT COULD BE DONE BECAUSE SUBARU KNOWS THAT WHEN CARS OVERHEAT IT SOMETIMES HAPPENS. NOTHING COULD BE DONE BUT THE GREATER CONCERN IS THAT THEIR PREMISE OF WHEN THE ISSUE IS OCCURRING IS INACCURATE AT LEAST IN OUR CAR'S CASE AND IT DID NOT APPEAR, DUE TO THE REPETITION OF THE COMPANY CONTENTION THAT OVERHEATING WAS THE CAUSE OF THE ISSUE NOR WERE THEY WILLING TO ENTERTAIN ANY OTHER SCENARIO THAN THAT WHICH SUBARU ALREADY DECIDED. SPOKE WITH SUBARU OF AMERICA WHO 7/10/17 CUSTOMER SERVICE WHO STATED NOT AWARE OF ANY ISSUES BUT WOULD LOOK IN TO IT. BY THE END OF DAY 7.13.17.

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT THE DEALER (PERFORMANCE SUBARU, 1810 DURHAM-CHAPEL HILL BLVD, CHAPEL HILL, NC 27514, (919) 897-2146) WAS NOTIFIED THAT THE THREE REAR SEAT BELTS FAILED TO SECURE PROPERLY AND UNLATCHED INTERMITTENTLY. THE DEALER INDICATED THAT THEY HAD NO SPECIFIC REMEDY AND ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CONTACT NOTICED THROUGH THE REARVIEW MIRROR THAT THE REAR WINDOW LOOKED FROSTED OR WHITE. WHEN THE CONTACT CLOSED THE DRIVER SIDE DOOR, THE REAR WINDOW SHATTERED INTO PIECES AND LEFT A BIG HOLE AROUND THE GLASS. THE CONTACT CALLED BROWN SUBARU DEALER AND WAS INFORMED THAT IT WAS OK TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO BROWN SUBARU COLLISION CENTER WHERE THE REAR WINDOW WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500. UPDATED 08/04/17*LJ THE CONSUMER STATED THE MANUFACTURER WOULD BE GRANTING A REIMBURSEMENT. UPDATED 09/25/2017*JS

AT TIMES, NOT ALL TIMES, THE IGNITION SWITCH LOCKS UP AND YOU HAVE TO DO ALL KINDS OF THINGS TO GET FREED. IT HAS HAPPENED TO WIFE A FEW TIMES IN PLACES THAT IS NOT THE BEST PLACES. ALSO IN THE DARKS, IN PARKING LOTS, AT THE STORE. WE HAVE TAKEN IT BACK TO THE DEALER 3 OR 4 TIMES OVER THE SAME PROBLEM THEY SAY BECAUSE THEY CANNOT DUPLICATE THE PROBLEM THERE IS NO PROBLEM. MY WIFE HAS CALLED ROADSIDE ASSIST FOR HELP A FEW TIMES. WE FEEL THERE IS A PROBLEM AND FALLS ON DEAF EARS. WE THROUGH WE WERE BUYING A GOOD CAR AND OUR LAST CAR. MAYBE WE PICKED THE WRONG DEALERSHIP, THEY KNOW HOW TO SELL, TALK A GOOD STORY BUT DON'T KNOW HOW TO FIX THE PROBLEM. ALL WE HERE IS CANNOT DUPLICATE THE PROBLEM SO THERE IS NO PROBLEM. ALSO WE WERE TOLD TO LEAVE THE STEERING WHEEL IN THE 3 AND 9 0'CLOCK POSITION, BEFORE WE TURN THE IGNITION OFF AND IT HAS LOCKED UP THERE ALSO. HOW WOULD YOU LIKE TO HAVE YOUR WIFE AND YOUR KIDS BE STRANDED BECAUSE THE IGNITION LOCKED UP AND COULD NOT GET IT UNSTUCK? ALSO HAS STARTED THE CAR AND IT HAS DIE RIGHT A WAY THIS HAS HAPPEN A COUPLE OF TIMES.[ THERE WERE MORE TIMES THAN 1 ONE.] STATIONARY, CITY

TL* THE CONTACT OWNED A 2016 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A UTILITY POLE. THE FRONT END WAS SEVERELY DAMAGED AND THE VEHICLE WAS DESTROYED; HOWEVER, THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,000. UPDATED 08/09/17*LJ UPDATED 10/13/2017*JS

IN HOT WEATHER AND BUMPER-TO-BUMPER TRAFFIC CONDITIONS, BRAKE PEDAL BECOMES VERY SPONGY AND SLOWLY INCHES TO THE FLOOR WITH CONSTANT PRESSURE APPLICATION. THIS ISSUE OCCURRED ON SEVERAL HOT DAYS, WITH OBSERVED TEMPERATURES RANGING FROM 80-100F. ON ONE RECENT OCCASION, THE BRAKE PEDAL HIT THE FLOOR WHEN STATIONARY AT A RED LIGHT. THE VEHICLE'S OUTSIDE TEMPERATURE GAUGE REGISTERED 100F AT THE TIME OF THE MOST RECENT EVENT.

3 SEPARATE EPISODES OF ENGINE RACING WHEN STEPPING ON BRAKE PEDAL AND CAR LURCHING FORWARD. BRAKE PEDAL VERY SPONGY AND WITH CONTINUOUS PRESSING GOES ALMOST DOWN TO FLOORBOARD. OCCURS WHEN VEHICLE MOVING SLOWLY IN CLOSE QUARTERS. ONE EPISODE OF BRAKE PEDAL GOING ALMOST TO FLOOR WHEN STOPPED AT LIGHT

WHILE DRIVING DOWN AN OPEN ROAD GOING ABOUT 45MPH WITH NO TREES AND NO OTHER VEHICLES AROUND US, OUR SUNROOF EXPLODED. I SAY EXPLODED BECAUSE WE THOUGHT WE HAD BEEN SHOT. IT WAS A VERY LOUD POP AND THEN WE WERE INSTANTLY COVERED IN GLASS. LIKE ALMOST THE ENTIRE SUNROOF WAS NOW IN PIECES AND INSIDE THE CAR. I ACTUALLY GOOGLED "EXPLODING SUNROOF" BECAUSE WE KNEW WE DIDN'T HIT ANYTHING. THERE ARE LITERALLY PAGES OF ACCOUNTS OF THIS HAPPENING AND THERE ARE NUMEROUS MANUFACTURERS LISTED AS HAVING THIS PROBLEM. ANYWAY, SUBARU DID REPLACE IT AND WE DID NOT HAVE TO FILE A CLAIM WITH OUR INSURANCE BUT WE COULD HAVE BEEN SERIOUSLY INJURED IF WE WERE GOING ANY FASTER. THE PREVAILING THEORY IS THAT IN ORDER THE SAVE WEIGHT ON THE AFFECTED VEHICLES, THE FRAME OF THE SUNROOF ISN'T RIGID ENOUGH ALLOWING THE GLASS TO MOVE TOO MUCH WHICH CAUSES THE SPONTANEOUS EXPLOSION.

HIT DEER WITH RIGHT FRONT FENDER AT ABOUT 40 MPH ON A DRY, STRAIGHT HWY. IMPACT WAS MINOR, SHEET METAL DAMAGE ONLY,NO FLUID LOSS OR SUSPENSION SYSTEM DAMAGE BUT AIR BAGS DEPLOYED VIOLENTLY, MUCH SMOKE. SIDE AIR BAGS DID NOT DEFLATE MAKING IT VERY DIFFICULT TO EXIT VEHICLE. AIRBAG IMPACT ON LEFT EAR HAS DAMAGED HEARING, PROBABLY PERMANENTLY. CLEARWATER COUNTY IDAHO SHERIFFS OFFICE CASE NUMBER P2017-00350.

WHENEVER IT RAINS, THE FRONT PASSENGER FLOOR IS FLOODED WITH WATER. I HAVE COMPLAINED ABOUT THIS ISSUE TO THE DEALERSHIP AND SUBARU OF AMERICA, THEY MADE 4 ATTEMPTS TO FIX THE PROBLEM. EVERY TIME I COMPLAINED ABOUT THE PROBLEM, THE DEALERSHIP KEEPS MY VEHICLE FOR MORE THAN 2 WEEKS, THEY TELL ME SOME CAR STORY THAT I DO NOT UNDERSTAND, REASSURE ME THAT THE PROBLEM IS FIXED, BUT THE NEXT TIME IT RAINS, I AM BACK AT THE DEALERSHIP. ALL THESE PROBLEMS HAPPENED WITHIN 18 MONTHS OF MY VEHICLE PURCHASE. AT THE MOMENT, MY CAR IS STILL AT THE DEALERSHIP, THIS WILL BE THE 4TH TIME THE FLOOR IS FLOODED WITH WATER. I HAVE ASKED SUBARU OF AMERICA FOR MY FULL MONEY BACK, BUT THEY KEEP TELLING ME, THAT THEY ARE INVESTIGATING THE PROBLEM AND A REPRESENTATIVE WILL REACH OUT TO ME. WHEN THE FLOOR WAS FLOODED WITH WATER, THE CAR WAS STATIONARY AND IT WAS PARKED AT A PRIVATE PROPERTY PARKING LOT (NOT A GARAGE).