2016 SUBARU OUTBACK Complaints

DRIVER'S SIDE DOOR CRACKED-OPEN UNEXPECTEDLY WHEN VEHICLE WAS IN MOTION (DOOR WAS CAUGHT BY LATCH, PREVENTING IT FROM SWINGING OPEN FULLY). ISSUE FIRST OCCURRED AT AROUND 4000MI IN EARLY OCTOBER 2016 WHEN TRAVELING ON I278 EASTBOUND AT 50MPH. DRIVER THOUGHT SOMETHING WAS STUCK IN DOORJAMB. ISSUE REOCCURRED AT 4500MI IN MID OCTOBER 2016 ON RT17 SOUTHBOUND WITH 4 PEOPLE IN TOW, TRAVELING AT 65MPH. LOCAL SERVICE CENTER WAS MADE AWARE OF THE TWO OCCURRENCES AT 4573MI ON 22 OCT. 16. DOOR LATCH MECHANISM WAS INSPECTED AND DETERMINED WORKING AS DESIGNED. ISSUE REOCCURRED 500MI AFTER DOOR LATCH MECHANISM WAS LAST INSPECTED ON I278 WESTBOUND, TRAVELING AT 20MPH. ISSUE WAS ADDRESSED AT 5071MI ON 15 NOV. 16. DOOR LATCH ASSEMBLY WAS REPLACED AND NO ISSUE ENCOUNTERED SINCE REPAIR. OBSERVED CONDITIONS AT TIME OF DOOR LATCH FAILURE WERE: HUMID, 60-74F TEMPERATURES, SMOOTH ROADS, NO POTHOLES, VEHICLE WAS TURNING TWICE LEFT AND ONCE RIGHT.

FRONT PASSENGER SEATS LOOSENED AT THE FLOOR LEVEL (PERHAPS FROM THEIR ANCHORAGE TO THE FLOOR OR AT THEIR TRACKS). SPECIFICALLY, REAR PART OF SEATS CAN MOVE UP AND DOWN AND FORWARD ON AN ARC WITH DRIVER AND PASSENGER IN RESPECTIVE SEATS. EVENT HAPPENS WHEN DECELERATING AND WHEN VEHICLE IS DIVING FORWARD AS A RESULT OF A BUMP. THIS UNINTENDED SEAT MOVEMENT CAUSES THE DRIVER TO MOVE CLOSER TO THE STEERING WHEEL AND WINDSHIELD WITH THE SEAT. THE FRONT PASSENGER ALSO GETS PUSHED FORWARD TOWARD THE WINDSHIELD AND DASH. THIS ISSUE HAPPEN(S/ED) AT CITY AND HIGHWAY SPEEDS. ISSUES WERE MADE AWARE TO SERVICE TECHNICIANS AT 3748MI ON 08 OCT. 16 AND 4573MI ON 22 OCT. 16. DRIVER'S SEAT IS LOOSENING AGAIN WITH VEHICLE AT 9090MI ON 03 MAR. 17.

THE BREAKS LOCKED UP ON ME AS I WAS ABOUT TO PASS A TURNING CAR. THEY ALSO LOCKED UP ON ME ONCE WHEN A CAR WAS GETTING IN MY LANE. I SAW BOTH OF THESE CARS AND WAS NOT IN DANGER OF HITTING ONE OF THEM.

WINDSHIELD CRACK APPEARED SUDDENLY ORIGINATING NEAR THE HEATING ELEMENT AT THE BOTTOM .DO NOT SEE ANY VISIBLE ROCK HIT MARKS . DEALERSHIP DOES NOT ACKNOWLEDGE ANY MANUFACTURING DEFECTS AND I HAVE TO GET IT REPAIRED USING MY INSURANCE .

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DRIVING 35 MPH, THE BRAKES WERE DEPRESSED, BUT THE VEHICLE INCREASED IN SPEED WITHOUT WARNING. THE VEHICLE COLLIDED INTO AN EMBANKMENT AND CRASHED INTO A POLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT ALL FOUR DOORS FAILED TO OPEN AND REQUIRED EXCESSIVE FORCE. THE CONTACT MENTIONED THAT THE ICE WOULD BUILD UP, CAUSING THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT REPAIRED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,029....UPDATED 03/29/17 *BF ...UPDATED 04/20/17 *BF *CN

INTERSTATE DRIVING. 65 MPH. NIGHTTIME DRIVING. CRUISE CONTROL OFF. SUBARU EYESIGHT STEERING CORRECTION OFF. THREE ADULT PASSENGERS. NO LUGGAGE. NO EXTRA WEIGHT. THULE ROOF CARGO CONTAINER SECURED TO THE ROOF RACKS. SUDDEN ENCOUNTER OF ICE ON ROAD. SIGNIFICANTLY DEGRADED STEERING CAPABILITY. WE WERE DRIVING ON INTERSTATE 1-90 AND ENCOUNTERED AN UNEXPECTED LONG PATCH OF ICE ON A STRAIGHT SECTION OF ROAD. IT WAS VERY SMOOTH ICE WITHOUT SNOW COVER. THE CAR FELT LIKE THE REAR END WANTED TO COME AROUND AND I HAD TO COUNTER STEER TO KEEP THE CAR STRAIGHT. I IMMEDIATELY LET OFF THE ACCELERATOR AND DID NOT TOUCH THE BREAK. THE CAR THEN BECAME EXTREMELY DIFFICULT TO STEER. IT FELT LIKE THE CAR WAS CAUGHT IN DEEP ICE RUTS, BOUNCING BACK AND FORTH FROM LEFT TO RIGHT. THERE WERE NO ICE RUTS; THE ICE WAS SMOOTH. THE MOTION OF THE CAR WAS SEVERE ENOUGH THAT THE MOTION WOKE PASSENGERS. I LOST ALL CONFIDENCE THAT I COULD STEER THE CAR. I DID NOT TOUCH EITHER THE ACCELERATOR NOR THE GAS. I WAS ONLY TRYING TO REGAIN STEERING. I EVENTUALLY COASTED TO 40 MPH BEFORE I COULD REGAIN CONTROL. I HAVE DRIVEN ON ICE FOR 25+ YEARS AND HAVE NEVER ENCOUNTERED A CAR LIKE THIS. IT FELT LIKE THE CAR WAS TRYING TO STEER ITSELF AND THEN TRYING TO CORRECT ITSELF FOR AN OVER STEER. THIS LED TO ANOTHER CORRECTION BY THE VEHICLE. THIS BACK AND FORTH "MICRO" AUTO CORRECTION MADE STEERING EXTREMELY DIFFICULT. THIS IS A VERY DANGEROUS CAR. CAR HAS < 10,000 MILES. NO WRECKS. GOOD CONDITION. TIRES IN EXCELLENT CONDITION. ALL TIRES AT RECOMMENDED TIRE PRESSURE (40 PSI) THE MORNING BEFORE IN INCIDENT. THERE IS SOMETHING FUNDAMENTALLY WRONG WITH THIS CAR. IT IS A SERIOUS AND DANGEROUS PROBLEM.

THE CAR AFTER 6 MONTHS HAS BEEN MAKING AN INTERMITTENT RATTLE NOISE THAT I BROUGHT INTO SUBARU TO INVESTIGATE. I SHARE THE VIDEO BUT THEY STATED THEY NEED TO RECREATE THE NOISE TO KNOW WHAT WAS WRONG. AFTER SEVERAL MONTHS, THEY FINALLY HEARD THE NOISE AND WITHOUT TESTING STATED THE EVAPORATOR PUMP NEEDED TO BE REPLACED. AFTER REPLACING THE PUMP THE ISSUE WAS STILL THERE. I THEN PUSHED THE ISSUE FURTHER AND SUBARU AMERICA ONLY RECOMMENDED THAT I BRING THE CAR TO ANOTHER DEALERSHIP. I DID THIS WHERE THEY PLANED TO DRIVE THE CAR TO AND FROM THEIR TOP MECHANICS HOME HOOKED UP TO THE DIAGNOSTIC SUBARU COMPUTER. WHEN WE PICKED THE CAR UP WITH NO RESOLVE, THEY ONLY DROVE THE CAR FOR 1 MILE WHICH MEANS IT NEVER WHEN BETWEEN MILFORD, CT TO MONROE, CT. AT THIS POINT MY FAMILY IS POISED TO LOSE THOUSANDS OF DOLLARS ON A BRAND NEW CAR THAT DOES NOT MEET THE LEMON LAW IN MY STATE AND HAS NO RESOLVE FOR A NOISE THAT WAKES UP MY 14 MONTH SON WHO IS A SOUND SLEEPER. THE NOISE IS EXTREMELY LOUD THAT PEOPLE CAN HEAR THE NOISE WHEN OCCURRING WHEN INSIDE THEIR HOMES AS I PULL UP. THE LAST DEALERSHIP ADVISOR TOLD ME SUBARU KNEW OF A SIMILAR CASE WHERE THE COMPUTER WAS DEFECTED AND HAD TO EXCHANGE THE MATTER BUT IN MY CASE THEY DID NOT RECOMMEND THIS AND WHEN I ASKED WHY TO THE SERVICE MANAGER, HE DENIED WHAT THE ADVISORS TOLD ME FROM THE NOTES. I FEEL SUBARU HAD DECEIVED ME AND IS TRYING TO COVER SOMETHING UP AS I DO NOT FEEL CONFIDED THAT THE EMISSIONS OR OTHER MECHANICS SYSTEMS ARE WORKING PROPERLY DESPITE SUBARU STATING EVERYTHING IS NORMAL.

THIS ISSUE IS A SAFETY ENHANCEMENT REQUEST AFFECTING TOP OF THE LINE SUBARU OUTBACK 2016 LIMITED/PREMIUM MODELS EQUIPPED WITH KEYLESS IGNITION SYSTEMS. THIS ISSUE IS SIMILAR TO THAT REPORTED IN NHTSA ID NUMBER:10881286. ISSUE: IT IS POSSIBLE FOR A DRIVER TO INADVERTENTLY TURN OFF THE ENGINE (WE ARE ONLY HUMAN) USING THE START/STOP BUTTON WHEN THE VEHICLE IS IN DRIVE, PARK OR NEUTRAL. IF VEHICLE IS ON A SLOPE, THE VEHICLE WILL ROLL FORWARDS OR BACKWARDS ON IT'S OWN. THIS PRESENTS A SERIOUS RISK OF GRAVE BODILY HARM TO PEOPLE IN THE PATH OF THE UNATTENDED MOVING VEHICLE. THIS ALREADY HAPPENED WITH MY VEHICLE, LUCKILY IT HAPPENED INSIDE MY GARAGE ON A VERY SLIGHT SLOPE AND MY CLOSED GARAGE DOOR STOPPED THE VEHICLE. IF MY CHILDREN HAD BEEN BEHIND THE VEHICLE, REMOVING THEIR SCHOOL BAGS, THEY WOULD HAVE BEEN PINNED TO THE GARAGE DOOR BY A 3500 LB VEHICLE. UNACCEPTABLE. I REPAIRED THE SLIGHT DAMAGE BODY WORK ON THE VEHICLE AT THE DEALER BUT THAT IS IRRELEVANT COMPARED TO THE SAFETY RISK PRESENTED BY THIS "WORKS AS DESIGNED" BEHAVIOR OF THE CAR. POSSIBLE WORKAROUND: 1. SUBARU NEEDS TO CHANGE THIS BEHAVIOR AND ELIMINATE THE RISK BY AUTOMATICALLY ENGAGING THE ELECTRIC "PARK BRAKE" THAT IS ALREADY INSTALLED IN THIS MODEL VEHICLE, WHEN THE ENGINE IS TURNED OFF. 2. DISABLE ENGINE STOP UNTIL TRANSMISSION IS SET TO PARK. THE CURRENT AUDIBLE WARNING IS INSUFFICIENT. MY 15 YEAR OLD VEHICLE DID NOT ALLOW THE KEY TO BE REMOVED FROM THE IGNITION SLOT UNTIL PARK LEVER WAS ENGAGED TO PREVENT THIS EXACT PROBLEM. *TR

3RD OCCURRENCE: WHILE DRIVING ON A STATE HIGHWAY, VEHICLE JERKED, ALL WARNING LIGHTS CAME ON AND VEHICLE LOST MOVEMENT WITH RESISTANCE. TOWED TO DEALER. *TR