2016 SUBARU OUTBACK Complaints

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,400.

WINDSHIELD CRACK ON A 2016 SUBARU OUTBACK LIMITED WITH EYESIGHT, PURCHASED NEW IN APRIL 2016 AND CURRENTLY HAS 2,200 MILES ON IT. WENT TO RUN A QUICK ERRAND, DID NOT NOTICE ANYTHING UNUSUAL. ON THE WAY HOME WHILE DRIVING IN A RAINSTORM, I NOTICED A 6" CRACK ON THE DRIVER'S SIDE WINDSHIELD. THE CRACK RUNS FROM THE EDGE OF THE DRIVER'S SIDE, ABOUT 1/3 UP FROM THE BOTTOM AND ABOUT 4' IN TOWARD THE CENTER. THE CRACK HAS GROWN TO ABOUT 18 INCHES OVERNIGHT. THERE IS EVIDENCE OF A SMALL CHIP IN THE GLASS, BUT NOTHING I WOULD EXPECT TO CAUSE A CRACK AND I DON'T RECALL ANYTHING IMPACTING THE WINDSHIELD. THIS CRACK ONLY AFFECTS THE OUTER GLASS AND DOES NOT PROPAGATE THROUGH THE LAMINATION INTO THE INNER GLASS. THERE IS EVIDENCE OF DELAMINATION OF THE GLASS IN THE AREA ADJACENT TO THE CRACK. THIS IS A WIDE CRACK. I MEASURED 0.009" IMMEDIATELY ADJACENT TO THE CHIP DAMAGE ALL THE WAY TO THE EDGE OF THE GLASS WITH A STARRETT MODEL 66 THICKNESS GAGE. IT SEEMS THE OUTER GLASS MAY BE SUBJECT TO TENSION IN THE "AS INSTALLED" CONDITION AS EVIDENCED BY THE OPENING OF THIS CRACK. THIS MAY CONTRIBUTE TO THE APPARENT DAMAGE INTOLERANCE OF THE WINDSHIELD. PICTURES OF THE DAMAGE AND MEASUREMENT ARE ATTACHED.

WE PURCHASED A 2016 SUBARU OUTBACK 3.6, FULLY-LOADED WITH EVERY BELL AND WHISTLE REGARDING SAFETY, COMFORT, AND CONVENIENCE IN THE MIDDLE OF DECEMBER 2015. THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY FROZE CAUSING THE CLOCK TO FREEZE AT 10:37AM AS WELL AS THE NAVIGATION SYSTEM (NO VOICE COMMANDS EITHER.) THE MULTI-TOUCH INTERFACE NOT ONLY LOST FUNCTIONALITY ACROSS THE BOARD, BUT IT AFFECTED THE MESSAGE DISPLAY BETWEEN THE TACH AND SPEEDOMETER, AS WELL AS THE TOUCH SCREEN OPTIONS DISAPPEARING FROM THE SCREEN, THE MAP WOULD NOT DISPLAY, YOU WOULD PRESS THE AUDIO BUTTON AND AFTER ABOUT 30 SECONDS, THE AUDIO SCREEN WOULD AUTOMATICALLY ENTER SPLIT-SCREEN MODE WITH THE NAVIGATION SYSTEM. WHEN TRYING TO EXIT SPLIT-SCREEN, THE SYSTEM WOULD NOT RESPOND. IF I SHUT THE RADIO OFF BY THE BUTTON, THE SYSTEM WOULD NOT SHUT DOWN. THE RADIO WOULD SAY, "AUDIO OFF - TOUCH HERE TO GO TO SOURCE SCREEN", HOWEVER THE SYSTEM WOULDN'T SHUT DOWN. THE SYSTEM WOULD STAY ON SPLIT SCREEN WITH THE MAP, ONLY THE MAP WOULD DISAPPEAR. I VIDEOTAPED WHAT WAS HAPPENING, CALLED STARLINK, SUBARU OF AMERICA, AND THE DEALER, WHO HAS BEEN AWESOME SO FAR, AND WAS TOLD THEY KNOW OF ONE OTHER VEHICLE WITH THIS SITUATION. SUBARU OF AMERICA SAID TO SHUT THE VEHICLE OFF AND "REBOOT" THE SYSTEM TO SEE IF THAT WOULD HELP BECAUSE IT DID IN ANOTHER INSTANCE, ALTHOUGH NOT TOTALLY CORRECTING THE PROBLEM AND ONLY ADDRESSING THE GPS FREEZE. THERE ARE A COUPLE OF TSBS (TECHNICAL SERVICE BULLETINS) ON THE RADIO, HOWEVER NONE APPLIED TO THE SYMPTOMS BEING DISPLAYED BY MY VEHICLE. WAITING ON SUBARU OF AMERICA TO ADDRESS THIS AND A ROOF RAIL ISSUE. DEALER BELIEVES THERE WILL BE MANY MORE OF THESE COMPLAINTS ABOUT THE SUBARU STARLINK INFOTAINMENT SYSTEM'S TECHNOLOGY. REGARDING THE ROOF RAILS, THEY DO NOT SIT FLUSH TO THE ROOF. DEALER REPLACED LEFT SIDE ALREADY AND STILL HAPPENING, SO SUBARU HAS TO ADDRESS IT NOW.

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V292000 (STEERING). THE CONTACT LEFT THREE MESSAGES WITH THE DEALER CONCERNING PART AVAILABILITY, BUT DID NOT RECEIVE A RESPONSE. THE CONTACT'S VEHICLE REMAINED PARKED FOR WEEKS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I TOOK MY 2016 OUTBACK IN TO A DEALER PRIMARILY BECAUSE THE PASSENGER SIDE BLIND SPOT DETECTION WAS NOT FUNCTIONING PROPERLY, ACKNOWLEDGING THAT IT DID WORK AT TIMES. I TOOK IN WRITTEN DOCUMENTATION IN THE FORM OF RECORDED OCCURRENCES OF IT MALFUNCTIONING, BASED ON THREE TRIPS ON INTERSTATE HIGHWAYS TOTALING MORE THAN 150 MILES. THE DOCUMENTATION LISTED THE TYPE OF HIGHWAY, SPEED, MILES DRIVEN, WEATHER CONDITIONS (COULDS, SUN, RAIN, ETC), VEHICLE CLEANLINESS AND THE NUMBER OF SUCCESSFUL DETECTIONS OF OTHER VEHICLES IN THE BLIND SPOT AS WELL AS THE NUMBER OF DETECTIONS MISSED. IT WORKED CORRECTLY WELL LESS THAN 50% OF THE TIME ON EACH OF THE THREE TRIPS. DETECTION ON THE DRIVER'S SIDE SEEMS TO BE FINE. ON TWO OF THE TRIPS I HAD A SECOND VEHICLE THAT I OWN FOLLOW ME DIRECTLY. THAT VEHICLE ALSO HAS BLIND SPOT DETECTION. WHILE THE OUTBACK FAILED TO DETECT MORE THAN 50% OF THE TIME, THE OTHER VEHICLE NEVER FAILED TO DETECT ON EITHER TRIP. THE DEALER I TOOK THE CAR TO SAID THEY CHECKED IT OUT AND IT SEEMED TO WORK FINE. I CONSIDERED THAT AN INSULT TO MY INTELLIGENCE. FURTHER, THROUGH RESEARCH ON THE WEB I CAN TELL THAT AT LEAST SEVERAL OTHER OUTBACK OWNERS HAVE EXPERIENCED THE EXACT SAME PROBLEM WITH DETECTION ON THE PASSENGER SIDE OF THE VEHICLE. I BELIEVE THAT A SAFETY SYSTEM THAT IS THAT UNRELIABLE PRESENTS MORE OF A DANGER TO THE DRIVER THAN NOT HAVING ONE AT ALL. WHILE I UNDERSTAND FROM READING THE OWNER'S MANUAL IT CAN'T BE EXPECTED TO BE 100% ACCURATE ALL THE TIME, A DETECTION RATE THAT IS CONSISTENTLY LESS THAN 50% IS VERY POOR PERFORMANCE. THE VEHICLE COST MORE THAN $37,000. I PAID FOR THE ACCESSORY, AND IT SHOULD WORK.

I WAS TRYING TO LEAVE A PARKING SPACE IN A WET SATURDAY NIGHT AT A NEIGHBORHOOD SHOPPING MALL. AFTER I BACKED UP THE CAR, I SWITCHED THE GEAR TO D TRYING TO LEAVE THE SPACE. HOWEVER, THE CAR SIMPLY DOESN'T MOVE. TO REGAIN CONTROL, I TURNED OFF THE ENGINE AND RESTARTED THE CAR.

I TRIED TO MAKE A LEFT TURN AT A TRAFFIC NIGHT LEAVING A SCHOOL PARKING LOT ON A SATURDAY MORNING. THE CAR WAS AT A FULL STOP BEFORE MAKING A LEFT TURN. THE SPEED WAS ABOUT 10-15 MILES/HR, JUST VERY SLOW. MY SUBARU DIDN'T RESPONSE TO MY STEERING. INSTEAD OF MAKING A 90 DEGREE TURN, I WAS STUCK AT 30, 45 DEGREES ANGLE. TO AVOID HITTING SOMETHING, I TURNED OFF THE ENGINE. AFTER I RESTARTED THE ENGINE, I THEN CAN REGAIN MY CONTROL.

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT NOTICED TWO LARGE CRACKS IN THE WINDSHIELD. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WOULD NOT COVER THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

SECOND WINDSHIELD CRACK IN 10 DAYS. WHILE DRIVING ON INTERSTATE IN THE RAIN, I TURNED ON THE FRONT DE-FOGGER. APPROX 20 SECONDS LATER THE WINDSHIELD CRACKED FROM THE CENTER BOTTOM UP AND TOWARD THE DRIVERS SIDE. CRACK CURRENTLY EXTENDS UP ABOUT 8 INCHES. AS BEFORE, THERE WAS NO STRIKE THAT CAUSED THIS AND PAVEMENT WAS CLEAN AND SMOOTH. THIS WAS A NEW SUBARU BRANDED WINDSHIELD THAT WAS INSTALLED LITERALLY 4 DAYS AGO. GOING BACK IN TO THE SERVICE DEPT FOR REPAIR AS SOON AS POSSIBLE.

CAR HAD 2578 MILES ON IT. WHILE PARKED OVERNIGHT WINDSHIELD CRACKED STARTING AT PASSENGER SIDE AND EXTENDING APPROXIMATELY 12 INCHES TOWARD DRIVER SIDE. WENT IMMEDIATELY TO THE LOCAL SUBARU SERVICE DEPT AND THEY DETERMINED THAT IT WOULD BE COVERED UNDER WARRANTY DUE TO NO EVIDENCE OF A STRIKE CAUSING IT. WINDSHIELD WAS REPLACED WITH SUBARU BRANDED PART 6 DAYS LATER THROUGH SUBARU BUT BY THEN THE CRACK HAD GROWN TO APPROX. 18INCHS.