2017 SUBARU OUTBACK Complaints

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS JUMP STARTED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE. THE VEHICLE WAS TAKEN TO LIBERTY SUBARU LOCATED AT 55 KINDERKAMACK RD, EMERSON, NJ 07630, (201) 261-0900, WHERE SHE HAD THE BATTERY REPLACED BOTH TIMES. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 9,000. *LN *BF*JB *TR

TWO CHIPS IN THE WINDSHIELD APPEARED FOR NO APPARENT REASON ABOUT ~10 DAYS AFTER PURCHASE OF VEHICLE. CHIP # 1 IS ABOVE THE STEERING WHEEL AND AROUND~ 5 MM SIZE. CHIP #2 IS IN FRONT OF PASSENGER SEAT WITH A CLEAR CRACK ON THE OUTSIDE AND INSIDE OF VEHICLE ABOUT THE SIZE OF ~ 1 CM. THERE IS A CONCERN FOR THESE CHIPS TO CONTINUE CRACKING AND DESTROYING THE WINDSHIELD. NO ROCKFALL WITNESSED/NO STONES HITTING WINDSHIELD WITNESSED. SEE ATTACHED PICTURES. ALSO NOTICED A FEW OTHER LITTLE CHIPS THAT HAVE POTENTIAL FOR CRACKING. AWARE OF SUBARU WINDSHIELD LAWSUIT, SADLY WAS UNAWARE OF IT BEFORE PURCHASE OF VEHICLE OTHERWISE WOULD HAVE INSPECTED WINDSHIELD PRIOR TO PURCHASE.

I PURCHASED MY 2017 SUBARU OUTBACK IN MAY 2017. ON OR AROUND 13 APRIL 2018 MY WINDSHIELD CRACKED AS I WAS DRIVING. NOTHING HIT THE WINDSHIELD INSIDE OR OUT. I DID HAVE THE WINDSHIELD DEFROST HEATER ON AND THE OUTSIDE TEMPERATURE WAS WELL ABOVE FREEZING (SF BAY AREA COLD - WHICH REALLY ISN'T COLD AT ALL). I RESEARCHED AND FOUND OTHERS WITH THE SAME TYPICAL LOW CENTER CRACK WHICH PROGRESSED UP THE GLASS OVER SEVERAL DAYS. THE DEALERSHIP DECLINED MY CLAIM. I INITIATED A CLAIM THROUGH MY OWN INSURANCE. (STATE FARM). I CONTACTED SUBARU OF AMERICA WHO SAID THEY WOULD COMPENSATE ME THE DIFFERENCE AFTER THE REPAIR. I GOT THE WORK DONE AT THE DEALERSHIP AFTER A LENGTHY FIGHT OVER THE PHONE WITH A GROUP SUB CONTRACTED TO HANDLE THE CLAIM FOR STATE FARM. THEY TRIED TO GIVE ME CHEAP (NON-OEM GLASS) I HAD TO FIGHT FOR OEM GLASS, STATING OVER AND OVER THAT I PURCHASED THE VEHICLE FOR THE EYESIGHT SYSTEM WHICH THE MANUFACTURER MANDATES OEM GLASS (WHAT A HEADACHE !!!) I GOT THE WORK DONE - FINALLY, WITH OEM GLASS. DONE AT THE DEALERSHIP (BY YET ANOTHER SUB-CONTRACTOR). THE DEALERSHIP THEN RE-CALIBRATED THE EYESIGHT SYSTEM. SOFA REIMBURSED ME THE DIFFERENCE. (SHOUT OUT TO [XXX]WHO LISTENED WITH EMPATHY THEN REIMBURSED MY DEDUCTIBLE - THANK YOU) THE WHOLE AFFAIR WAS A REAL HEADACHE - I WAS TREATED LIKE I WAS NEGLIGENT OR TRYING TO GET OVER. (I AM SUPER TENACIOUS - GOD HELP ANYONE WHO IS LESS SO, OR CANNOT BE PERSUASIVE -PUSHY). AND NOW I AM LEFT WITH A SOUR TASTE AND FINGERS CROSSED THAT IT DOESN'T HAPPEN AGAIN. I AM NOT CONFIDENT WITH MY VEHICLE ANYMORE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

OUR PRE-OWNED 2017 SUBARU OUTBACK'S BATTERY DIED A FEW DAYS AFTER WE HAD PURCHASED THE CAR AT THE DEALERSHIP WITH 41,000 MILES, MARCH 2020. WE TESTED THE BATTERY AND IT NEEDED TO BE REPLACED, WHICH WE DID OURSELVES. WHEN WE CALLED OUR DEALERSHIP WHERE HE PURCHASED THE CAR, THE DEALER TOLD US THEY COULD NOT CHANGE THE BATTERY. THE CAR DIDN'T GIVE US ANY MORE PROBLEMS UNTIL THIS MORNING WHEN WE FOUND THE BATTERY DEAD AGAIN. THE VEHICLE HAS BEEN USED ON REGULAR BASES AND IT WAS PARKED OVERNIGHT AND WE ARE CERTAIN THAT WE DIDN'T LEAVE ANYTHING OPEN.

BATTERY DRAINS REPEATEDLY, SOMETIMES TWICE IN A DAY. ALSO REAR GATE HAS TWICE BEEN OPEN IN THE MORNING AFTER LOCKING CAR AT NIGHT AND STORING FOB WELL AWAY FROM VEHICLE. LASTLY, CAR NO LONGER CHARGES MY IPHONE AND HAS 'BLOWN' TWO CHARGING CABLES, ONE BRAND NEW.

WITH NO WARNING AND DRIVING 70 MPH ON THE INTERSTATE PRESSING THE GAS PEDAL RESULTED IN NOTHING. DASHBOARD LIGHTS STARTED INDICATING 'BRAKE' AND OTHER DISTRACTING MESSAGES. I WAS IN THE FAR LEFT LANE IN HEAVY TRAFFIC, BUT WAS SOMEHOW ABLE TO CROSS OVER TWO LANES WITHOUT A COLLISION AND MAKE IT PART WAY UP A RAMP. CAR WAS TOWED INTO A SUBARU DEALER WHO FOUND A 'BROKEN VARIATION CHAIN'. A NEW TRANSMISSION WAS INSTALLED FOUR DAYS LATER. I NO LONGER FEEL SAFE IN THIS VEHICLE OR ANY WITH THIS TRANSMISSION NOW THAT I HAVE READ ABOUT ALL IT'S ISSUES. WHY DID I NOT HAVE A WARNING SINCE IT IS A KNOWN PROBLEM? IMPORTANTLY, WHY IN THE MIDST OF A POTENTIALLY LIFE ENDING EMERGENCY DID I NOT GET A MEANINGFUL DASHBOARD WARNING, E.G., 'PULL OFF ROAD', 'POWER LOST', 'TRANSMISSION FAIL'?

WINDSHIELD CRACKED FOR NO APPARENT REASON. I ARRIVED HOME AND PARKED MY CAR. THE NEXT DAY WHEN I GOT IN THE CAR I HAD A HUGE CRACK STARTING AT PASSENGER SIDE GOING TOWARD DRIVERS SIDE. *TR

THE WINDSHIELD HAS CRACKED FOR NO APPARENT REASON TWICE IN THE LAST YEAR. THE FIRST TIME WAS IN JUNE OF 2019. TODAY I WAS DRIVING DOWN THE INTERSTATE, AND I NOTICED A SMALL CRACK COMING FROM THE MIDDLE OF THE BOTTOM AND BEGAN INCREASING IN SIZE AND STARTED CURVING. THE FIRST TIME IT HAPPENED IN JUNE OF 2019, I NOTICED A SMALL CRACK JUST BEHIND MY REAR VIEW MIRROR COMING DOWNWARD. OVER A FEW DAYS TIME, IT INCREASED IN SIZE, CURVED AND SPIDER WEBBED. I HAD THAT WINDOW REPLACED BY A COMPANY WHO REPLACES WINDOWS RECOMMENDED BY THE LOCAL SUBARU DEALERSHIP WHERE I BOUGHT MY CAR. THEY USED A SUBARU WINDSHIELD WHEN THEY REPLACED THE CRACKED WINDSHIELD IN JUNE OF 2019. *TR

THERE WAS A CRACK IN THE WINDSHIELD. THE WINDSHIELD WAS REPLACED AT THE SUBARU DEALERSHIP. ABOUT 10 DAYS LATER AFTER THE REPAIR, THERE WAS ANOTHER CRACK IN THE WINDSHIELD IN THE SAME EXACT PLACE AS THE PREVIOUS ONE. IT APPEARED RANDOMLY OVERNIGHT FOR NO APPARENT REASON. *TR

MY WINDSHIELD HAS CRACKED NOW THREE TIMES UNDER CIRCUMSTANCES THAT ARE UNCLEAR. EACH CRACK HAS APPEARED IN THE LOWER CENTER ZONE OF THE CAR AND EACH HAS REACHED A DIAMETER GREATER THAN 6 INCHES.