2017 SUBARU OUTBACK Complaints

The contact owns a 2017 Subaru Outback. The contact stated while driving at an undisclosed speed, the Auto Cruise Control feature failed to function properly. The contact stated that the Auto Cruise Control feature only operated as needed 35% of the time. Additionally, the contact stated that the Lane Keep Assist message was displayed while attempting to use the Cruise Control feature. There was no warning light illuminated. The was taken to the dealer however, the vehicle was not diagnosed. The contact stated that a software update was completed; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000.

On multiple occasions, the battery has gone dead after car was garaged for over a week and car would not start. No lights were left on or doors left ajar. There is some hidden drain on the battery. Also, the battery is not charged sufficiently while idling such as when traffic is stopped for an accident or construction and the battery will die leaving the vehicle stranded. The battery has been replaced, same events continue to occur.

After the car is shifted into park and the key is turned it does not shut off. The key remains stuck in the ingition.

Throttle fails to respond for a brief but serious amount of time. When pulling into traffic, instead of accelerating the engine remains at an idle and the car moves forward slowly. I push on the throttle trying to make it go. Then it takes hold and the car leaps forward. Safety: Normal power is delayed as the car moves into traffic. Oncoming traffic must slow to prevent an accident. The dealer where I purchased the car, Santa Monica, CA, tried to find error codes. Also removed the throttle valve to check that it wasn't somehow stuck. They drove the car briefly. They say they've done all they can. No warning lamps, messages, codes stored in the computer. Note that the throttle pedal signals the computer to work the engine throttle valve (so I'm told). Problem occurs about once a month. First time was when I took posession at the dealer's. I requested to recind my purchase but, because I didn't by the cancellation option ($250), they refused.

The back lift gate is closed according to the dash display, but the computer detects that the lift gate is NOT closed resulting in a battery drain. The indication that I get is when I start driving I get a beeping noise. I reset the hatch by pressing the hatch button manually. It opens and closes but when you restart the car you get a hesitation as if the battery is dead. This is the 2nd time this has happened to me in the last month and the 3rd time in the past 5 months this year. April 19th I had to jump my car because the battery was dead. I took it to a mechanic and they checked the battery and they advised the battery is fine. It happened again on May 11th, where I put something in the trunk, I closed the trunk it was closed no indication that it was not. The car drove fine. I started the car and again the battery hesitation, when I started driving I received the same beeping, I had to get out the car and manually open the hatch to reset it. The computer needs to be adjusted to detect when the lift gate is actually closed. Having the lift gate not closed but no indication for the drive is a safety problem.

The contact owns a 2017 Subaru Outback. The contact stated that the vehicle was shifted into reverse with the brake pedal depressed; however, the vehicle independently accelerated. The vehicle reversed quickly; however, the contact's wife was able to regain control of the vehicle. The contact's wife stated that the failure recurred while shifted into drive with the brake pedal depressed. The contact stated while driving under 5 MPH, the vehicle independently accelerated forward. The contact's wife stated that the second failure recurred. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

On [XXX], around noon, my wife and I were driving south on [XXX] in our 2017 Subaru Outback, at approximately 70 mph. It was a clear and sunny day. We were just north of the [XXX] exit (in Port St. Lucie, Florida) in the far right-hand lane when our vehicle violently jolted. It felt like we were being dragged from behind, although we were still moving forward at a reduced speed. It was making a terrible sound (tires screeching), and you could smell rubber burning. This sensation felt similar to an airplane’s hard landing on the tarmac. My initial thought was that someone hit us from behind, while my wife thought we may have blown a tire. I glanced at the instrument panel and noticed that the word “Eye Sight” was displayed. As we were coming to complete stop, we realized cars were speeding to the left and right of our car to avoid hitting us. We both immediately realized that we were in a very dangerous situation and at risk of being hit from oncoming traffic. My wife put the hazard lights on while I was attempting to drive the car off the road. However, the car would not move forward even though the engine was running, and it was in gear (drive). Several good Samaritans stopped to assist us in trying to move the car off [XXX]. However, the car would not move because all four wheels were locked. My wife called 911 and Florida Highway Patrol (FHP) and Road Ranger arrived approximately twenty minutes later. They were unable to assist us with moving the car off the road. We called a tow truck company (Apex Towing) to move the car because all four tires were locked and had to be lifted off the road. Our car was towed to a safe location and we able to call AAA to have the car towed to Dyer Subaru in Vero Beach, Florida. As time has passed, we realize that our car was a stationary object on a heavily traveled interstate. If a car had hit us, the outcome could and most probable would have been catastrophic to everyone involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced sudden acceleration in downtown and almost hit three cars, caused me to run three red lights and almost hit pedestrians. I had the car, 2017 outback Subaru towed to the dealer and was told there are no recalls, but saw many problems listed on the NHTSA website. It was terrifying and still shakes me up when I think what could have happened. Subaru told me this was the first they have seen this and that I do not have the extended warranty and I would be held for the cost. I am beyond upset. They tried to have me pick up the car after finding nothing. I told them they are to keep it until they find the issue. I have a loaner from them.

My car consistently is dead. Probably 25% of time I go to start it, it's dead. Battery tests fine, have spent thousands in repairs with Subaru to no avail. Have replaced battery a number of times. I know this is a huge problem among other owners. No warning lights. This has been ongoing since I bought the car new in 2017 until today. I do have most of my work receipts and I know the dealership has all the records.

My Subaru Outback developed a strong smell of exhaust in the cabin last year. We finally had a chance to get it fixed in January, and it turned out the catalytic converter manifold had rusted through. The car is not that old, and is driven primarily in central North Carolina where road salt is not a major concern. An internet search reveals many other drivers with the same issue - metal corrosion at the "accordion" part of the exhaust pipe. I have no idea how much engine exhaust my family and I were exposed to, but it was significant enough to cause headaches and exhaustion.