2012 SUBARU OUTBACK Complaints

ON 28 DECEMBER WHILE DRIVING AT APPROXIMATELY 50 MPH WITH 3 PEOPLE IN 2012 SUBARU OUTBACK, THE SUNROOF SPONTANEOUSLY SHATTERED. NO ONE WAS HURT DURING THE INCIDENT. I TOOK THE CAR TO THE DEALERSHIP WHO INDICATED NO RECALL ON THE VEHICLE. SUBARU CUSTOMER SERVICE SENT ME A COUPON FOR $200 TOWARDS REPAIR. THOUGHT THIS WAS A ONE-TIME ANOMALY, BUT ON 07 JANUARY (10 DAYS LATER) THE WINDOW ON DRIVER'S DOOR SPONTANEOUSLY SHATTERED WITH TWO OF US IN THE CAR WHILE ON THE HIGHWAY AT A SPEED OF APPROXIMATELY 60MPH. NEITHER OF US WERE HURT. THE VEHICLE IS IN THE SHOP AND SUBARU HAS OFFERED $150 TOWARDS REPAIR COSTS. ONCE AGAIN NO RECALLS ARE IN EFFECT.

VEHICLE LIGHTS (ABS, CHECK ENGINE, CRUISE, ETC) REMAIN ON OR BLINKING AT ALL TIMES.

THE VEHICLE STALLS COMPLETELY UPON SLOWING DOWN. THIS OCCURS FREQUENTLY AT STOP SIGNS, LIGHTS AND WHILE CROSSING A MAJOR ROAD AND WAITING HALFWAY ACROSS TO JOIN THE FLOW OF TRAFFIC. SUBARU DEALER SAYS IT IS A DEFECTIVE TORQUE CONVERTER BUT NO LONGER COVERED BY THE CVT WARRANTY EXTENSION. THIS IS EXTREMELY DANGEROUS AND SHOULD BE FIXED AT NO COST TO VEHICLE OWNER.

WE WERE NEVER NOTIFIED OF A EXTENDED WARRANTY ON THE CVT OF OUR OUTBACK. WE TOOK IT TO SUBARU DEALERSHIPS FOR MAINTANCE AND THEY FAILED TO TELL US ABOUT THE CVT GOING BAD CAUSING DAMAGE TO THE TRANSMISSION. WHEN WE CONTACTED SUBARU CORPORATE THEY TOLD US THERE WAS NOTHING THEY COULD DO. NOW WE HAVE HAD THE CAR LOOKED AT WHEN IT WAS UNDER THE MILEAGE BECAUSE IT WAS SHOWING SIGNS OF THE CVT GOING BAD AND THE DEALERSHIP WAS NEGLIGENT IN LETTING US KNOW OF THE PROBLEM. NOW WE FEEL OUR VEHICLE IS UNSAFE TO DRIVE AND SUBARU IS NOT WILLING TO FIX THE PROBLEM THEY KNEW ABOUT. WHEN WE FILL OUR TANK UP AT THE GAS STATION THE BREAK, TRACTION, CRUISE CONTROL LIGHTS WILL BLINK AND THE CRUISE CONTROL WILL STOP WORKING WHILE THE LIGHTS ARE BLINKING. WE TOOK THE CAR TO DERREL WALTRUP DEALERSHIP IN NASHVILLLE TENNESSEE, SUBARU OF NASHVILLE AND SUBARU OF GALLITAN TN. ALL THREE DEALERSHIPS AGEED THAT THE ISSUE WITH OUR CAR IS DUE TO THE CVT WARRENTY ISSUE. WE ARE THE ONLY OWNERS OF THIS SUBARU AND HAVE TAKEN GREAT CARE OF IT. WE WANT SUBARU TO STAND BEHIND THEIR PRODUCT AND FIX THE DEFECT SO THAT WE CAN CONTINUE TO BE SAFE IN OUR CAR.

VEHICLE SHAKES AND SHUTTERS WHEN BRAKING AT HIGHER SPEEDS BEFORE COMING TO A STOP. STALLS OUT OFTEN WHEN APPROACHING STOP SIGNS AND RED LIGHTS.

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATE THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND THE TRAVELED TO THE FLOOR. THE CONTACT STATED THAT THE BRAKE PEDAL WAS SPONGY WHILE BEING DEPRESSED. THE CONTACT STATED THAT THE BRAKING SYSTEM WAS FLUSHED HOWEVER, THE FAILURE RECURRED. GANLEY WESTSIDE SUBARU (25730 LORAIN RD, NORTH OLMSTED, OH 44070) (888) 798-5035) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 11V562000 (SERVICE BRAKES, HYDRAULIC) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

MY 2012 SUBARU IS HAVING NEUROLOGICAL PROBLEMS - ALL DASH LIGHTS COME ON: IT HAPPENS RANDOMLY WHEN DRIVING OVER BRIDGES OR SPEED BUMPS. STARTED ON 8/8/16 WHEN CAR BOGGED DOWN AND DIED WHILE DRIVING DOWN HWY. 360. I TOOK IT TO MY REGULAR SUBARU AUTHORIZED REPAIR PLACE ' CHRISTIAN BROTHERS ON SUBLET RD. IN ARLINGTON. THE DIAGNOSIS WAS BROKEN EGR (EXHAUST GAS RECIRCULATION) SYSTEM. I HAPPENED AGAIN & I TOOK IT BACK. THE FINAL REPAIR FOR THAT PROBLEM WAS 'REPLACE MASS FLOW SENSOR & MAJOR FUEL INDUCTION SERVICE. THE DASH LIGHTS CONTINUED TO COME ON BUT THE CAR DIDN'T BOG DOWN ANYMORE. I TOOK IT TO AUTO ZONE WHO RAN THE FREE DIAGNOSTIC. SO I TOOK IT BACK TO CHRISTIAN BROTHERS. THEY CHARGED ME $99 TO RUN A MORE DETAILED DIAGNOSTIC & STILL SAID I NEED TO REPLACE THE CATALYTIC CONVERTER. THERE WAS NO TEST OF THE EMISSIONS OTHER THAN THE COMPUTER DIAGNOSTIC. I WAITED A LONG TIME & THE FIRST CODE THAT CAME UP WAS FOR CATALYTIC CONVERTER. I SUSPECTED THAT THEY JUST DISCONNECTED THE BATTERY TO RESET THE LIGHTS) THE NEXT TIME I TOOK IT HILEY SUBARU 4/5/17 (FOR 60 K INSPECTION AND OIL CHANGE DATE). I ASKED THEM ABOUT THE DASH LIGHT PROBLEM. THE DASH LIGHTS WERE NOT ON THAT DAY BECAUSE I HAD LEARNED TO DISCONNECT THE BATTERY BUT THEY MENTIONED THAT THE 2012 OUTBACK RESEARCH INDICATED THAT 'REPOSITIONING THE BRAKE LINE' MIGHT BE THE PROBLEM BECAUSE OF OCCURRENCES HAPPENING WHEN CROSSING BRIDGES. THEY DID THAT, BUT THE PROBLEM CONTINUED ' NOT EVERY TIME I CROSSED THE BRIDGES, THOUGH. I TOOK IT TO 5 STAR SUBARU FOR THE 90 K INSPECTION 4/10/18 AND MENTIONED THE NEUROLOGICAL PROBLEMS. THEY INSISTED THAT THE PROBLEM WAS THE CATALYTIC CONVERTER BECAUSE OF THE COMPUTER DIAGNOSTIC. NEITHER DEALERSHIP WOULD GUARANTEE THAT REPLACING THE CATALYTIC CONVERTER WILL FIX THIS PROBLEM. THE PROBLEM PERSISTS BUT THERE IS NO REAL EVIDENCE OF A PROBLEM WITH THE EMISSIONS.

VEHICLE HAS BEEN STALLING/SHUDDERING WHILE PRESSING ON THE BRAKES COMING TO A STOP, ENGINE HAS SHUT OFF TWICE DURING THIS. NO PATTERN HAS BEEN RECOGNIZED, APPEARS TO BE "RANDOM". WILL SLOW DOWN AT A STOP LIGHT AND RIGHT BEFORE THE COMPLETE STOP, THE ENGINE SHUDDERS THEN COMPLETELY DIES WITH NO WARNING. ALL THE LIGHTS POP UP ON THE DASHBOARD, BRAKE/GAS PEDAL QUITS WORKING UNLESS I PUT THE CAR IN PARK AND RESTART THE VEHICLE. VERY DANGEROUS AS IT IS RANDOM AND WITHOUT WARNING... DEALERSHIP STATES TORQUE CONVERTER NEEDS TO BE REPLACED. THIS SHOULD BE RECALLED AND PAID FOR BY SUBARU

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE VEHICLE WHEN SLOWING DOWN AND WHEN STOPPED WOULD SUDDENLY STALL WITHOUT WARNING. THE VEHICLE WOULD IMMEDIATELY RESTART AND THE CONTACT WOULD BE ABLE TO OPERATE THE VEHICLE AS NORMAL. THE CONTACT CONTACTED THE DEALER (HANANIA SUBARU OF ORANGE PARK 6400 BLANDING BLVD, JACKSONVILLE, FL 32244; (855) 851-7200) WHO STATED THAT THE TRANSMISSION NEEDED REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 166,000. INVALID VIN. *LN *TR

VEHICLE SHUTTERS AND STALLS WHEN BRAKING ON A CITY STREET, ESPECIALLY IN COLDER WEATHER (I FIRST NOTICED THIS IN THE WINTER OF 2018). ON SEPT. 13, 2020, THE VEHICLE VIOLENTLY LURCHED FORWARD AS I PULLED OUT ON A CITY STREET AT LOWER SPEEDS. AFTER THIS OCCURRED, THE CHECK ENGINE LIGHT, OIL TEMP, TRACTION CONTROL LIGHT, AND BRAKE LIGHT CAME ON ON THE DASH. DIAGNOSTIC SHOWED A P0700 AND P2764 ERROR CODES INDICATING A NEED FOR A VALVE BODY REPLACEMENT. SERVICE BULLETIN 16-107-17R INDICATED THAT WHEN REPLACING THE VALVE BODY A NEWLY DESIGNED PART SHOULD BE USED BECAUSE THE OLD PART DOES NOT WORK AS WELL. WHEN I CALLED SUBRARU, THEY DISCOURAGED ME FROM REPLACING THE VALVE BODY WITH THE ORIGINALLY DESIGNED PART EVEN IF IT WAS BRAND NEW. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITHOUT THIS REPAIR AND I FEEL THAT BECAUSE SUBRARU HAS A NEWLY DESIGNED VALVE BODY PART TO ADDRESS THIS ISSUE, THAT THIS ISSUE IS NOT THE RESULT OF NORMAL WEAR AND TEAR BUT SHOULD BE A CONSIDERED A RECALL INSTEAD.