2008 SUBARU OUTBACK Complaints

WE WERE CONTACTED TO HAVE PASSENGER AIRBAG REPLACED. THEY HAVE NOT CONTACTED US IN SEVERAL MONTHS.

REAR HATCH WIRING INSULATION FAILED AFTER 8 YEARS & 70,0000 MILES RESULTING IN (AMONG MANY OTHER PROBLEMS) FAILURE OF ALL BRAKE LIGHTS. WIRES SHORTED OUT RESULTING IN BLOWN BRAKE LIGHT FUSE. THERE WAS NO INDICATION OF FAILURE OF BRAKE LIGHTS ON ANY DASHBOARD WARNING LIGHT. IT IS UNKNOWN HOW LONG THIS VEHICLE (KNOWN TO HAVE UNSAFE AIRBAGS) WAS ALSO DRIVEN WITHOUT BRAKE LIGHTS. THIS IS A KNOWN COMMON FAILURE POINT AND SHOULD BE A SAFETY RECALL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED A PASSENGER AIRBAG RECALL LETTER IN FEBRUARY 2016. THE LETTER INFORMED ME THAT THERE WAS A PARTS SHORTAGE, SO THE REPAIR COULD NOT BE PERFORMED. THE RECALL LETTER WARNED ME THAT I SHOULD NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. I HAVE NOT RECEIVED A FOLLOW-UP LETTER ADVISING ME THAT THE PARTS SUPPLY HAS IMPROVED AND I CAN SCHEDULE AN APPOINTMENT FOR REPAIR. I'D LIKE A TIMELY RESOLUTION TO THIS ISSUE SO I CAN FULLY UTILIZE MY VEHICLE WITHOUT RISK TO PASSENGERS.

ALL OF BELOW: SINCE EARLY ORIGINAL OWNERSHIP, FOR YEARS SUBARU DISMISSED REPEATED REPORTING OF (MOVING, STATIONARY, ALL ROADS): TAKATA RECALL AIRBAG WARNING LIGHT ILLUMINATION. ONLY AFTER NATIONAL AIRBAG RECALL DID SUBARU RECOGNIZE CONCERN AND ADDRESS. SUBARU RECENTLY HAS SERVICED AIRBAG TWICE. BOTH TIMES, SHORTLY AFTER SERVICE DASH WARNING LIGHTS ILLUMINATED: AIRBAG, CRUISE, CHECK ENGINE. ALSO, ERRATIC CRUISE FUNCTION AND ENGINE CLICKING NOISE (MOVING, ALL ROADS) RESULTED. FOR NUMEROUS WEEKS, SUBARU HAS BEEN REFUSING TO FIX LETHAL AIRBAG/S AND REMEDY DAMAGE/CONCERNS RESULTING FROM AIRBAG SERVICE. SUBARU SEEKS PAYMENT FOR DIAGNOSIS (AND PRESUMABLY, SUBSEQUENT SERVICE) OF AIRBAG AND RELATED DAMAGE/CONCERNS AND A WRITTEN WAIVER FOR THIS SERVICE AND ANY FUTURE SERVICE NEEDS AS CONDITION OF SERVICE. BRAKES RUSTING, SQUEALING, SPONGINESS. WEEKS BEFORE WARRANTY EXPIRED SUBARU DISMISSED ISSUES. WEEKS AFTER WARRANTY, (AT SOME 25K MILES) SUBARU SOUGHT TO SELL SOME $1900 IN NEW BRAKES OR NEW CAR. SUBARU RELENTED MONTHS LATER, ADDRESSING CONCERN. THEREAFTER, FOLLOWING THE NATIONAL BRAKES RECALL, SUBARU REPORTED NO SERVICE NEEDED ON SECOND FULL SET OF BRAKES. THIS MONTH REPLACED 4 ROTORS (AND PADS)'THIS IS THE THIRD TIME 4 ROTORS INSTALLED ON ORIGINAL-OWNERSHIP CAR WITH SOME 65K MILES. ENGINE'S LOUD RATTLING, GURGLING. SUBARU EVENTUALLY ADMITTED AND SERVICED HEATSHIELD DEFECT. SUBARU HAS STATED REPEATEDLY HEATSHIELD ISSUE CAN'T BE RESOLVED. AFTER THREE SERVICES, SUBARU REPORTED RELATED ENGINE DAMAGE: OIL LEAK AND CATALYTIC. CHRONIC HEATSHIELD AND RELATED DAMAGE/CONCERNS ONGOING. WINDSHIELD INTERIOR POOLING WATER AND ICING (NEEDING SCRAPING OFF DESPITE WINTER-PACKAGE WINDSHIELD HEATING), AS WELL AS EXTERIOR WINDSHIELD SEAL SLIDING FREELY. ONLY AFTER SHIELD SPONTANEOUSLY CRACKED DID SUBARU RECOGNIZE ISSUES AND ADDRESS.

TL* THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT STATED THAT THE ABS, TRACTION CONTROL, ENGINE, AND OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.

TAKATA RECALL I 1ST CONTACTED PARKER SUBARU, COEUR D'ALENE, IDAHO, APPROX MARCH 2016 AND GAVE MY NAME ETC TO PARTS PERSONNEL. TOLD IT WOULD.BE AT.LEAST A.COUPLE OF MONTHS I WAITED UNTIL END.OF MAY TO CHECK IN AGAIN. NO RECORD OF MY PREVIOUS CONTACT COULD BE FOUND SO WE DID IT AGAIN & TO BE SURE I ALSO SUBMITTED AN ONLINE REQUEST FOR THE SAME PARTS AROUND THAT TIME. CALLED BACK TODAY 8/01/2016, THE GOOD.NEWS IS THAT WE ARE.ON THE LIST, @ #332. I ASKED WHAT # THEY'RE UP TO I WAS TOLD 30. THAT PARTS HAVE BEEN SLOW COMING IN ETC. IF SO, IT'S NOT THEIR FAULT, BUT IT IS UNACCEPTABLE THAT I SHOULD HAVE TO WAIT ANOTHER 6MO TO A YEAR FOR MY REPAIR.

TAKATA RECALL: THE REPLACEMENT OF THESE DEFECTIVE AIRBAGS IS TAKING WAY TO LONG! THIS IS A DANGEROUS SITUATION AND SOMETHING NEEDS TO BE DONE TO REMEDY THIS! THERE HAS TO BE MORE MANUFACTURERS THAN TAKATA. WHAT AIRBAGS IS SUBARU PUTTING IN THEIR NEW CARS? THEY HAVEN'T STOPPED SELLING NEW VEHICLES BECAUSE OF THE AIRBAGS! THEY SHOULD BE FORCED TO PUT THE NEW AIRBAGS IN THE RECALLED CARS! THIS NEEDS TO BE ADDRESSED RIGHT AWAY, THERE IS NO EXCUSE FOR THIS, SUBARU SALES HAVE NOT BEEN PUT ON HOLD AND WE SHOULDN'T BE PUT ON HOLD EITHER!!

TAKATA RECALL SUBARU SENT ME A RECALL NOTICE IN FEB-16. IN THE NOTICE THEY SAID "WHAT YOU SHOULD DO: WE ARE CURRENTLY EXPERIENCING A PARTS SHORTAGE...UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. AS THE PARTS SUPPLY IMPROVES, YOU WILL BE NOTIFIED WITH ANOTHER LETTER ADVISING YOU TO SCHEDULE AN APPOINTMENT...TO HAVE THE FRONT PASSENGER AIRBAG INFLATOR REPLACED..." BASICALLY, IN A BID TO AVOID RESPONSIBILITY, THEY ADVISED ME TO CUT MY PASSENGER CARRYING CAPACITY BY 25%. I HAVE BEEN WAITING PATIENTLY FOR THE FOLLOW UP LETTER TO LET ME KNOW TO SCHEDULE THE SERVICE, BUT NOTHING HAS ARRIVED. I JUST LOOKED ONLINE FOR AN UPDATE AND FOUND A REDDIT THREAD THAT SAID THE PARTS ARE AVAILABLE, YOU JUST NEED TO SCHEDULE SERVICE, AND SUBARU WON'T BE SENDING A FOLLOW UP LETTER. THIS IS INEXCUSABLE. YOU HAVE PEOPLE STILL USING THEIR VEHICLES WITH A DEFECTIVE AIRBAG THAT COULD KILL OR MAIM. SUBARU IS SITTING ON THEIR STOCK OF AIRBAG INFLATORS AND NOT NOTIFYING THEIR CUSTOMERS TO SCHEDULE SERVICE. I EXPECT YOU, THE NHTSA TO OVERSEE THIS CRITICAL RECALL AND MAKE SUBARU COMMUNICATE WITH THEIR CUSTOMERS, OR IF THEY WON'T, DO IT ON THEIR BEHALF. THANK YOU FOR HELPING TO KEEP US SAFE! *TR

TL* THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/06/16*LJ UPDATED 09/08/16.*JB