2013 SUBARU XV CROSSTREK Complaints

The recall Type: Safety Service Campaign:WTY84 NHTSA Campaign: 18V772000 FB20 Valve Spring Replacement was reported completed by the manufacturer Subaru has no record of it being done. My car is now experiencing symptoms of this recall when I had no issues prior and want me to pay to look into the problem further. Now my vehicle has a check engine light for a recall that was potentially not done as I have no proof that it was completed.

The key will not come out of the ignition when turned off and in park. The battery runs with no way to turn it off. This is a known issue with a defective part. Subaru will not cover the repair.

2.0L Engine Valve Spring Fracture may Cause Engine stall and excessive oil leaks that migrates in the catalytic converter causing fumes that linger inside the car with a very strong smell.

The electrical harness to the variable fan speed switch overheated melting the harness and switch.

For the record I'm going to list the items here I'd rather them go down in writing then for my words to not have a witness. 1- safety : the Bluetooth connection is busted and crackling for both me and the caller 2- Automation: nothing happens automatic in this car the locks do not go down when I get in motion . the sunroof and the windows do not roll up in auxiliary power after the key is off. 3- Oil: every thousand Miles the oil light to show up I cannot live like that carrying oil in my car when I run a thousand miles every 3 weeks. 4- DENT REPAIR : have asked you to schedule the date guy to pull this dent out of the front driver wheel well and that hasn't happened yet 5- locking mechanism: the trunk has to be slammed closed every time. The passenger side seat belt noise comes on even if I put a bag of to go food in the seat. 6- sanitation: these seats are infected with something I have cleaned them multiple times and my passengers are complaining of itching and feeling a bite when they ride. 7- the front passenger seat has obviously some strong stain that resembles body fluid because it will not come up even when i clean up in the seat of the cushion it keeps reappearing to the surface. 8- overhead: when it rains above my head you can hear sounds of rain as though it's literally trickling in at the driver door. More than I have noticed that sound I'm not sure what's going on in the overhead but it shouldn't sound like that. PLEASE AND THANKS

While slowing to turn into a turn lane, my care unexpectedly accelerated to a very high speed, causing me to crash straight into a signal light post. The light post was knocked over by the force of impact. The car ended up around the corner, facing the opposite direction and having hit another car. Police responded to the scene and inspected the vehicle, which was towed away. An insurance claim has been filed, though I am unaware if they have inspected the vehicle yet. The passenger airbag deployed but driver airbag did not. I had no warning before the sudden acceleration and this is the only time something like this happened.

MY 2013 SUBARU CROSSTREK stalled on the highway in March 2023 while I was driving home from work. I brought it to Hassett Subaru in Wantagh because a friend told me that there was a recall on the spring valve (from 5 years ago, which I was never notified of). Vlad Oriol wanted to charge me a few thousand dollars to breakdown the engine, even though that was a requirement of the recall. I checked the VIN and found out my car was covered by the spring valve recall. Since the car was unsafe to drive, I then called Subaru headquarters who sent a tech supervisor to investigate the situation. The tech supervisor said the problem was due to the recall so the engine breakdown was covered. The tech supervisor said the "rocker arm had come loose from excessive lash, but was tied to the recall issue," and also added that there was no other damage. Hassett Subaru was forced by Subaru headquarters to preform the recall fix. I picked up my car (we live 2 miles from Hassett) and the very next day the car wouldn't accelerate and was constantly misfiring. I brought the car back to Hassett. The tech supervisor came out again to investigate, this time there was additional damage to the cam shaft (which was not there before Hassett worked on the car). Hassett told Subaru headquarters that there was a preexisting issue with the car (which was totally false). As a result Subaru headquarters would not cover the cost to fix the problem that Hassett caused by attempting to fix the recall issue. Thanks to Hassett's misrepresentations to Subaru headquarters we have a car that doesn't run and can't afford a new one.

Driving on the freeway my car lost power i pulled off to the side and tried to restart it. As I have the ignition turned over for 30 to 40 seconds the starter sounded erratic and the oil temperature light was flashing. I sat there for about ten minutes and tried again and it did the same thing but it started. This power loss has happened twice. The erratic noise coming from the ignition, and the hesitation of starting is a regular ongoing issue along with the oil temperature light. Since the first stall at about 117000 miles on the odometer the car has been burning oil at a rate of a full quart about every 3000 miles. #2 Around 120000 miles my key wouldn't come out of the ignition. This happened first on a late night in a high crime area. I actually had to leave my keys in my ignition while going into a gas station to pay for fuel. Since then this happens every time I turn off my vehicle and put it into the park position. Usually I have to wait around ten minutes to be able to remove the keys. Both of these issues cause a great deal of anxiety on the freeway or having to leave the key in the ignition.

Unable to turn off vehicle and remove key from ignition when vehicle is in park.

Engine burst into flames during normal highway driving. Vehicle was well-maintained with all scheduled maintenance performed during the life of the vehicle. CEL was lit approximately 1 week before fire but driveability was normal.