2013 SUBARU XV CROSSTREK Complaints

I HAVE CONTACTED ALL OF THE LOCAL DEALERS TO SCHEDULE A RECALL REPAIR ON MY ENGINE VALVE SPRINGS. THEY ALL PUT ME ON A WAITING LIST. THIS OCCURRED 2 MONTHS AGO AND I STILL HAVE NOT HEARD FROM ANY OF THE DEALERS. I BELIEVE THE DEALERSHIPS HAVE NOT ACTED PROPERLY TO REMEDY THE ISSUE IN A TIMELY MANNER, WHICH IS A REAL SAFETY CONCERN FOR ME AS I DRIVE THE VEHICLE DAILY.

THIS CAR HAS HAD ISSUES SINCE THE 1ST WEEK, RECALLS, BROKEN PARTS, WARNING LIGHTS ON AND BAD ELECTRICAL SYSTEM. THERE ARE 2 CURRENT RECALLS ON THIS VEHICLE, 1 OF WHICH SUBARU DOESN'T HAVE A FIX FOR. I TRIED TO BE NICE, BUT THEY SAID IT WILL TAKE 2-3 MONTHS TO FIX THE VALVE SPRINGS BECAUSE THEY ARE BEHIND. THEY OFFERED A ENTERPRISE RENTAL CAR WHICH IS KIND, BUT THE DRIVER OF THIS CAR IS 21 AND CAN'T USE THE RENTAL. THEY SAID THAT IS MY PROBLEM. LET ME GET THIS STRAIGHT, I BOUGHT A CAR IN GOOD FAITH, PAID THE BANK AND GOT THE CAR SERVICED AS SUGGESTED AND NOW THIS IS MY PROBLEM. THIS IS WRONG ON SO MANY LEVELS. I ASKED FOR A LOANER THAT MY 21 YEAR OLD DAUGHTER CAN DRIVE AND THEY SAID THEY HAVE NONE. THEY SAID THEY ARE 50-60 CARS BEHIND IN THE CUE FOR THIS RECALL. IT'S A HUGE PROJECT AND VERY FEW MECHANICS CAN DO IT. SO I AM FACED WITH THE DILEMMA OF HAVING MY DAUGHTER DRIVE THIS RECALLED DANGEROUS VEHICLE FOR THE NEXT FEW MONTHS UNTIL SUBARU GETS THEIR ACT TOGETHER, OR HAVE HER DRIVE RENTAL ILLEGALLY, OR SELL IT. SUBARU HAS OFFERED $1000 OFF A NEW CROSSTREK IF WE TRADE THIS IN. $1000 IS A JOKE IN MY OPINION. THIS FEELS LIKE A SCAM. PLEASE LMK IF I HAVE ANY COURSE OF ACTION OTHER THAN THE TERRIBLE OPTIONS I CURRENTLY FACE. THANKS, RANDY

SUBARU SENT OUT A RECALL FOR MY VEHICLE RECALL # WTY-84 IN THE LETTER THEY STATE THAT THE ENGINE MAY STALL WHILE DRIVING AND CAUSING AN INCREASED RISK OF A CRASH. WHEN I CALLED THE LOCAL DEALERSHIP THEY TOLD ME THE FIRST APPOINTMENT THEY HAVE TO RESOLVE THIS WAS ON FEB 12, 2020. FINDING THIS COMPLETELY UNSATISFACTORY FOR A COMPANY TO EXPECT ITS CUSTOMERS TO DRIVE A CAR THEY ARE TELLING US IS A DEATH TRAP. I CALLED MAIL OFFICE SUBARU TO ASK WHAT THE SITUATION WAS. THEY CLAIMED THAT ANOTHER DEALER IN MY AREA WAS ABLE TO SCHEDULE FOR THIS MARCH/APRIL THEY ALSO STATED THAT I WOULD BE ABLE TO RENT A VEHICLE FREE OF CHARGE UNTIL MY CAR WAS REPAIRED IF I WAS NOT FEELING GOOD ABOUT DRIVING IT. I CALLED THE DEALERSHIP AND THEY TOLD ME THAT WAS NOT THE CASE - THEY HAVE 100 PEOPLE ON THEIR WAITING LIST AND NO PARTS ARE EVEN AVAILABLE LET FROM SUBARU TO START FIXING ANY CARS - AND THEY DO NOT HAVE A PROGRAM TO GIVE ANY ONE RENTAL CARS WHILE WE WAIT. EVEN IF I NOW WANTED TO TRADE MY CAR I COULD NOT AS NO OTHER COMPANY IS TO BUY A CAR FROM ME THAT HAS A RECALL ON IT THAT CANNOT BE FIXED FOR A YEAR AND IS A DEATH TRAP.

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE) WAS RECEIVED IN DECEMBER OF 2018. AN UNKNOWN DEALER WAS CALLED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HADDAD SUBARU (652 EAST ST, PITTSFIELD, MA 01201, (413) 442-1584) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAN PERKINS SUBARU (1 BOSTON POST RD, MILFORD, CT 06460, (203) 882-5686) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PENINSULA SUBARU (3888 WA-16, BREMERTON, WA 98312, (360) 479-4320) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBURBAN SUBARU (14 HARTFORD TURNPIKE, VERNON, CONNECTICUT 06066, (860) 406-7281) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED RECALL PARTS NOT AVAILABLE. *JB

65000 MILES JUST OVER THE WARRANTY I HAD TO REPLACE BOTH 2 AXELS AND 2 CV JOINTS AND $4000 LATER I AM TOLD WE HAVE TO NOW REPLACE THE TRANSMISSION BECAUSE IT STALLED OUT SLIPPED WHILE I WAS TRYING TO TURN ONTO A BUSY ROAD WITH MY CHILDREN IN THE CAR. I BOUGHT THIS CAR USED AT 46000 MILES FOR 17200 IN JULY 2017. I DIDN'T THINK THESE TYPES OF PROBLEMS EXISTED IN LOW MILEAGE CARS. I'VE OWNED A VOLVO I DROVE FOR 164,000 MILES NEVER HAD TO REPLACE AN AXEL OR TRANSMISSION, MY HONDA CR-V I DROVE FOR OVER 100,000 MILES WITH NO ISSUES AT ALL. I WANTED A SUBARU BECAUSE I HEARD GREAT THINGS ABOUT THEM I THOUGHT I DID MY RESEARCH DIDN'T THINK I'D BE PAYING LARGE AMOUNTS OF MONEY TO FIX IT WHILE I WAS STILL PAYING A CAR PAYMENT ON THE THING. I'M VERY DISAPPOINTED AND SCARED FOR THE SAFETY OF MYSELF AND MY CHILDREN BUT WHO HAS ANOTHER $3000 TO THROW INTO A CAR THAT I ALREADY PUT $4000 INTO NOT TO MENTION THE $10,000 I STILL OWE ON IT. THOUGHT I WAS MAKING AN INVESTMENT INSTEAD I AM AFRAID TO DRIVE MY CAR AND DON'T HAVE THE MONEY TO FIX IT AND SEVERELY DISAPPOINTED. I CONTACTED SUBARU CUSTOMER SERVICE BECAUSE I READ IN FOR A MAGAZINE THAT THEY EXTENDED THE WARRANTY ON THE CONTINUOUS VARIABLE TRANSMISSIONS IN MY MAKE AND MODEL HOWEVER I CANT FIND IT STATED ON ANY SUBARU WEBSITE OR WHEN I SEARCH THE VIN NUMBER. HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/07/07/FACING-COMPLAINTS-SUBARU-OFFERS-EXTENDED-WARRANTIES-ON-1-5-MILLION-VEHICLES/#9C54F0E79DC8

THE OIL LEVEL WARNING LIGHT WAS ILUMINATED. I STOPPED AND ADDED OIL. THIS IS A CONSTANT PROBLEM WHICH IS CAUSING ME TO ADD A QUART OF OIL ONCE PER WEEK. THE DEALER HAS A FIX BUT ONLY FOR VEHICLES UNDER WARRANTY AND SINCE MY VEHICLE IS OUT OF WARRANTY, I'LL HAVE TO PAY OUT OF POCKET. FROM ONLINE SEARCHES, THIS IS AN ISSUE AFFECTING MANY CARS. THE COST, FOR ME, WILL BE IN THE THOUSANDS OF DOLLARS.