SUZUKI Complaints

I BOUGHT A BRAND NEW 2008 SUZUKI M109R IN MID JULY 2008. FROM DAY ONE THE CLUTCH LEVER DIDN'T HAVE THE USUAL STIFF FEEL THAT I AM ACCUSTOMED TO FROM SUZUKI?S, I HAD JUST TRADED IN A SUZUKI M50. I TALKED TO THE DEALER ABOUT THIS AND THEY SAID THAT AS LONG AS IT HAD A 1/4IN PLAY IN THE LEVER THAT IT WAS NOT AN ISSUE. AFTER THE 600 MILE SERVICE I NOTICED THAT THE CLUTCH WOULD ONLY START GRABBING ABOUT AN INCH TO AN INCH AND A HALF FROM BEING ALL THE OUT. I TOLD THE DEALER ABOUT THIS AND AGAIN AS LONG AS IT HAD A QUARTER INCH PLAY THERE WAS NO ISSUE. AFTER ABOUT 3000 MILES I STARTED TO NOTICE SLIGHT VIBRATIONS WHILE RIDING UP HILLS BETWEEN 3200-4000 RPMS. I TOLD THE DEALER OF THIS ISSUE AT WHEN I DROPPED THE BIKE OFF FOR ITS SECOND SERVICE ALONG WITH THE CLUTCH LEVER STILL NOT FEELING RIGHT. THE DEALER SAID THEY WOULD CHECK IT OUT. AGAIN THEY CAME BACK FINDING NOTHING WRONG BUT THE SERVICE MANAGER SAID HE WOULD TAKE THE CLUTCH COVER OFF AND CHECK IT OUT AND MAKE ANY ADJUSTMENTS. AFTER HE DID THIS HE SAID HE MADE A MINOR ADJUSTMENT AND DIDN?T SEE ANY ISSUE. I WENT FOR A LONG DAYS RIDE ALL THROUGH SOUTHERN CALIFORNIA, ON MY WAY HOME I NOTICED THAT WHEN I WOULD ACCELERATE HARD THE BIKE DIDN'T SEEM TO GO BUT THE RPMS WOULD RISE. I STOPPED OFF THE HIGHWAY, CHECKED THE ADJUSTMENT FOUND IT WAS OK AND CONTINUED ON. AFTER ABOUT 30 MILES THE CLUTCH WAS SLIPPING SO BADLY THAT I COULDN'T GIVE THE BIKE MORE THAN QUARTER THROTTLE WITHOUT THE ENGINE REVVING LIKE IT WAS IN NEUTRAL. I HAD THE BIKE TOWED TO THE DEALER. THE DEALER GAVE ME THE BIKE BACK AFTER ABOUT A WEEK, THEY SAID THEY TORE THE CLUTCH APART AND EVERYTHING WAS OK NO BURN MARKS OR EVIDENCE OF IT BEING WORN DOWN. I WAS TOLD THE CLUTCH COULD HAVE BEEN INSTALLED WRONG FROM THE FACTORY AND IT SHOULD BE GOOD, I PROCEEDED TO RIDE THE BIKE HOME AND AFTER 20 MILES I HAD THE SAME ISSUE AS BEFORE, SO I RETURNED THE BIKE TO THE DEALER THE NEXT DAY AND THERE IT SITS. *TR

I HAVE HAD NUMEROUS ISSUES WITH MY CLUTCH SHUTTERING FROM DAY ONE. I TOOK IT TO MY DEALER AND THEY ADJUSTED THE CABLE AND TOLD ME IT WAS A "SLIPPER CLUTCH" TO KEEP ME FROM WHEELING. I LATER FOUND OUT THAT WAS A LIE. I TOOK IT TO ANOTHER DEALER TO DO MY FIRST SERVICE AND COMPLETE A RECALL. I HAD THEM ADDRESS THE SHUTTER ISSUE AND THEY STATED IT WAS NORMAL, ALTHOUGH MY CLUTCH WAS ADJUSTED A LITTLE LOOSE. WE RELOCATED TO CA AND I TOOK MY BIKE IN FOR IT'S 2ND SERVICE AND MENTIONED THE CLUTCH SHUTTER AGAIN, AND THEY HAVE HAD MANY COMPLAINTS BUT SUZUKI SAYS IT'S NORMAL. 3 MONTHS AFTER THAT I WAS LEAVING WORK GETTING ON THE FREEWAY AND MY BIKE HAD A VERY HARSH SHUTTER THEN DID IT AGAIN GOING INTO 3RD GEAR. NEXT THING I KNOW I'M GOING 60MPH AND MY CLUTCH CABLE BROKE. I HAVE RIDDEN BIKES FOR OVER 25 YEARS AND I HAVE NEVER HAD THIS TYPE OF ISSUE WITH ANY BIKE. I HAVE READ UP ON MANY SUZUKI OWNERS FORUMS AND APPARENTLY THIS IS A VERY COMMON PROBLEM. SUZUKI IN AUSTRALIA HAS DETERMINED THE CLUTCH HUB IS THE PROBLEM NOT ALLOWING ENOUGH OIL TO LUBE THE CLUTCH DISC. THEY ALSO HAVE A ONGOING RECALL TO REPAIR THE PROBLEM. *TR

APRIL 21ST 2008 WE HAD TAKEN MY VEHICLE TO MEDVED IN WHEAT RIDGE, CO. WHERE THEY HAD DID A DIAGNOSTIC TEST AND THEY HAD DECIDED THAT THEY WOULD REPLACE THE SENSORS, 4-LOW SWITCH, AND TRANSFER CASE MODULE. THEY HAD KEPT THE VEHICLE UNTIL MAY 2ND, 2008. MID MAY 2008. JULY 25TH 2008 I DROVE THE VEHICLE BACK DOWN TO MEDVED BECAUSE SUZUKI AMERICA DECLINED A TOW, THE REASON FOR THIS WAS THE SAME PROBLEM AS ABOVE, THIS TIME THEY WERE ABLE TO RECOVER CODES FROM THE DIAGNOSTIC TEST THEY RAN, THEY THEN DECIDED THAT THEY WOULD REPLACE THE ACTUATOR SWITCH AND SENSORS, MY VEHICLE WAS KEPT IN THE SHOP UNTIL JULY 31ST ,2008. SEPTEMBER 3RD ,2008 I CALLED MEDVED AND REQUESTED A TOW TO THEIR SHOP BECAUSE THE VEHICLE WAS STUCK IN 4-LOW AGAIN, THEY SENT A MAN TO LEADVILLE FOR THE SUV THAT AFTERNOON AND TOOK IT TO MEDVED. THE SERVICE DEPARTMENT HAD DISCOVERED CORROSION AT THE CONNECTORS ON THE RIGHT FOOTWALL AREA OF THE DASH. THEY HAD THEN REPLACED THE MAIN HARNESS ON THE VEHICLE. EAST BOUND ON I-70, I HAD JUST PASSED THE EXIT FOR EDWARDS WHEN THE 4-LOW KICKED ON FOR A THIRD TIME THAT MORNING, I COULDN'T GET CONTROL OF THE CAR, THE BRAKES LOCKED UP AND STARTED MAKING A WEIRD SOUND, I THEN HIT A GUARDRAIL ON THE RIGHT HAND SIDE OF THE INTERSTATE THEN FLEW ACROSS 2 LANES AND HIT THE GUARDRAIL ON THE LEFT SIDE OF THE INTERSTATE. I CALLED 911 (APPROX 8:59 AM) AND REPORTED THE ACCIDENT BECAUSE NO ONE HAD STOPPED TO SEE IF I WAS ALRIGHT (THE AIR BAGS DIDN'T DEPLOY), I WAS THEN TRANSPORTED TO THE VAIL HOSPITAL FOR THE INJURIES THAT HAD OCCURRED DURING THE ACCIDENT. PLEASE CALL ME OR E MAIL ME I DO HAVE MORE INFO FOR YOU BUT IT WONT FIT IN THIS SQUARE 7192933068. *TR

2003 SUZUKI AERIO CV JOINT KEEPS COMING OUT DUE TO SNAP RING IN REAR END,CAR IS UNDER WARRANTY. CAR DEALER WILL NOT HONOR WARRANTY,SAYS REAR AXLE IS A AFTER MARKET PART, THIS IS NOT TRUE,WHY WOULD WE HAVE CAR WORKED ON WHEN UNDER WARRANTY, WE ARE THIRD OWNER OF CAR AND KNOW THE TWO PREVIOUS OWNERS WHICH IS A FATHER AND SON,THEY ARE ADAMANT NO WORK HAS BEEN DONE ON THIS CAR,THEY WOULD HAVE TAKEN THE CAR TO GET FIXED SINCE IT IS STILL UNDER WARRANTY, ITS VERY EASY FOR THE MECHANIC TO GET SOME REAR END AXLE AND SAY IT CAME OUT OF MY CAR ,JUST TO AVOID FIXING MY CAR,THEIR CLAIM IS IF SOMEONE ELSE WORKED ON THIS CAR THAT VOIDS THE WARRANTY, SO THIS IS THEIR CONVENIENT WAY OF GETTING OUT OF FIXING MY CAR. *TR

TRAVELING AT 45-50 MPH ON A FLAT ROAD, CLEAR CONDITIONS. HEARD A LOUD BANG INSIDE VEHICLE, 4 SIDE CURTAIN (ROLLOVER) AIRBAGS DEPLOYED SPONTANEOUSLY. NO IMPACT WITH ANYTHING. HORRIBLE SMELL INSIDE VEHICLE. FELT A BURNING ON MY FOREHEAD. DON'T RECALL PULLING OFF ROAD. *TR

SOLE OWNER 2002 SUZUKI ESTEEM WAGON WITH ROTTED K-FRAME AND RUSTED WHEELS. SUZUKI WILL ONLY COVER K-FRAME PART AND DEALER WANTS $390. FOR LABOR. ARE THERE OTHER SUZUKI VEHICLES WITH REPORTED ROTTED K-FRAMES?. I'VE OWNED THIS VEHICLE SINCE APRIL 2002. THIS VEHICLE WILL NOT PASS STATE INSPECTION DUE TO ROTTED FRAME. *TR

TL*THE CONTACT OWNS A 2006 (NA) SUZUKI AN650 BURGMAN. WHILE DRIVING 80 MPH, THE VEHICLE STALLED AND LOST POWER. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE SEVERAL TIMES BEFORE HAVING THE VEHICLE TOWED TO THE DEALER. THE DEALER STATED THAT THE BOAT PRIMARY SHAFT BECAME LOOSE, WHICH WAS NOT THE FIRST TIME THIS OCCURRED. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 27,000.

I WAS DRIVING MY CAR THROUGH A GRAVEL STREET, I HIT A MAN HOLE AND THE SEAL TO MY AIRBAGS BROKE, THE AIR BAGS DID NOT COME OUT OR DEPLOY FULLY. I WAS NOT INVOLVED IN AN ACCIDENT NOR WAS ANYONE HURT OR INJURED OR ANY PROPERLY DAMAGE DONE, THE FRONT OR REAR SIDE OF MY CAR WAS NOT HIT NOR DAMAGED, THIS LEAD ME TO BELIEVE THAT THERE MUST BE SOME SORT OF DEFECT ON THE CAR, I HAD THE DEALERSHIP LOOK AT IT AND THEY TOLD ME THERE WAS NO DEFECT, BUT WHY DIDN'T MY AIRBAGS FULLY DEPLOY OR INFLATE? HAD I NOT BEEN WEARING MY SEATBELT, I COULD HAVE BEEN SERIOUSLY INJURED. I DID SOME RESEARCH ONLINE AND I FOUND THAT THERE WAS OTHER OWNERS OF THE SAME MAKE AND MODEL WITH ALMOST THE SAME ISSUES, DEALING WITH THE FRONT AND PASSENGER AIR BAGS. *TR

THERE IS A SIGNIFICANT PROBLEM WITH THE ALIGNMENT ON THIS CAR. I HAVE GONE THROUGH 2 SETS OF BACK TIRES IN LESS THAN 36,000 MILES. WHEN I BROUGHT THE CAR TO THE DEALERSHIP, THE SERVICE MANAGER TOLD ME THAT IT'S NOT A PROBLEM... BUT JUST SOMETHING I SHOULD EXPECT WITH THE GRAND VITARA. HE ADVISED THAT THEY DO KNOW THAT THE CAR IS EATING UP BACK TIRES AT A VERY QUICK RATE, BUT THAT SINCE THEY KNOW THIS, THEY NOW EXPECT IT AND THEREFORE IT IS NOT AN ISSUE. I AM NOW REPLACING MY SECOND SET OF TIRES AFTER ONLY 15,000 MILES (MY FIRST SET WAS REPLACED AT 19000). THEY ARE COMPLETELY BARE AND UNSAFE. I AM APPALLED THAT INSTEAD OF ADDRESSING THIS ISSUE FOR THE SAFETY OF IT'S CUSTOMERS (AND OTHERS ON THE ROAD), THAT INSTEAD SUZUKI IS JUST ADVISING ME TO "DEAL WITH IT". I HAVE ALWAYS KEPT MY TIRES PROPERLY FILLED, CHECKED THE TIRE PRESSURE ETC. THERE IS SOMETHING VERY WRONG WITH THIS CAR THAT IT IS MAKING THESE TIRES GO BALD SO QUICKLY. *TR

RIDING MY '08 SUZUKI GSXR-600 PER NORMAL OPERATION, I NOTICE THAT IT STARTS TO LOSE POWER. THIS IS A VEHICLE THAT HAS JUST OVER 1000 MILES (BARELY PAST BREAK-IN) AND IS LESS THAN 6 MOS OLD. WHEN I TRY TO ROLL ON MORE THROTTLE, THERE IS 0 RESPONSE FROM THE MACHINE. IT THEN ARBITRARILY 'KICKS IN' WHICH GIVES THE SAME SORT OF RESPONSE AS POPPING THE CLUTCH. THIS HAPPENS ONLY AFTER THE VEHICLE IS WARMED UP TO NORMAL OPERATING TEMPS. ONCE IT HAPPENS, IT CONTINUES TO HAPPEN, SOMEWHAT INTERMITTENTLY BUT OFTEN. THIS BEHAVIOR HAS CAUSED ME TO ALMOST WRECK IN A CURVE MORE THAN ONCE. GENERAL USER CONSENSUS AT WWW.GIXXER.COM (FOREMOST ONLINE BULLETIN BOARD FOR SUZUKI GSXR OWNERS AND RIDERS) IS THAT IT IS THE THROTTLE POSITION SENSOR THAT IS DEFECTIVE. THIS IS THE SAME UNIT THAT IS ON THE YAMAHA R SERIES AND THAT UNIT HAS BEEN RECALLED BY YAMAHA. *TR