SUZUKI Complaints

ON FEBRUARY 10, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE ACCELERATOR CABLE CASING CAP . DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. THERE WAS NO PLACE IN PUERTO RICO THAT HAD THE PARTS AVAILABLE. *AK

ALUMINIUM RIM FAILURE ON 2003 SUZUKI AERIO - RIM MANUFACTURERED BY ENKEI.AUGHTER REALIZED SOMETHING DID NOT FEEL RIGHT ON CAR AND TOLD HER TO TAKE IT TO LOCAL TIRE SHOP WE TRADE AT.TIRE SHOP SAID SHE COULD HAVE GOT IN A SERIOUS ACCIDENT IF SHE HAD NOT TAKEN IT IN.RIM CRACKED ON INBOARD SIDE AND CHUNK CAME OFF.TIRE DEALER SAID APPEARS RIM HAD STRESS CRACK AND PIECE CAME OFF, RECOMMENDED THAT WE HAVE IT CHECKED BY A METALURGIST.*AK

CONSUMER RECEIVED A RECALL NHTSA 03V51200 REGARDING VEHICLE SPEED CONTROL CABLE CASING CAP. DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

RESPONSE TO A LETTER THE CONSUMER RECEIVED IN REGARDS TO SELLING HER 2002 SUZUKI GRAND VITARA. *PH THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE VEHICLE WOULD PULL WHILE BRAKING, A SPEAKER WAS BLOWN, NONE OF THE DIRECTIONAL SIGNALS WORKED AND THE CHECK ENGINE LIGHT WAS ON. WHEN THE CONSUMER PICKED THE VEHICLE UP FROM THE DEALER NONE OF THE PROBLEMS HAD BEEN REPAIRED. *NM

I HAVE A 2000 SUZUKI ESTEEM. BOTH DOOR HANDLES ARE BROKEN. THE FIRST BROKE ABOUT A MONTH AGO. NOW A MONTH LATER, THE OTHER HAS BROKEN. I CANNOT LOCK MY CARE AND MAY ONLY ENTER FROM THE BACK SEAT OF THE VEHICLE. I WENT TO THE DEALERSHIP, HERE IN BATON ROUGE. I ASKED IF THERE WAS ANYTHING THAT COULD BE DONE BECAUSE I FELT THAT THIS MUST BE A MANUFACTURER'S DEFECT. I WAS TOLD THAT, ALTHOUGH THEY HAVE HAD TO REPLACE DOOR HANDLES IN LOTS OF SUZUKI ESTEEMS, THEY WOULD HAVE TO CHARGE $58.00 PER DOOR HANDLE AND $70.00 PER DOOR FOR LABOR. I AM EXTREMELY UPSET ABOUT THIS BECAUSE I KNOW MANY OTHERS WHOSE CARS ARE LOTS OLDER THAN MINE. THEIR DOOR HANDLES HAVE NOT BROKEN. THIS PROBLEM HAS ARISEN FROM A REASONABLY ANTICIPATED USE OF THE PRODUCT AND I FEEL THAT THE MANUFACTURER SHOULD TAKE CARE OF THE PROBLEM. ESPECIALLY SINCE THIS PROBLEM HAS HAD TO BE REPEATEDLY ADDRESSED IN THIS MAKE AND MODEL OF CAR (AS I WAS INFORMED BY THE SUZUKI SERVICEMAN. *AK

BRIDGESTONE DUELER 687 P235/60R16 TIRES PREMATURE WEAR, UNSAFE TO DRIVE, SUZUKI HAS 21,000 MILES, STEERING SHAKES, TIRE DEALER STATES IT MAY BE CAR ALIGNMENT WILL NOT REPLACE. TIRES HAVE BEEN ROTATED AT STATED INTERVALS, HOWEVER, MAINTENANCE HAS FAILED TO HELP THE PREMATURE WEAR. I HAVE SEARCHED THE WEB AND CANNOT FIND ANY RECALL ON THESE TIRES. I HAVE BEEN DRIVING MANY CARS FOR OVER 30 YEARS, AND I HAVE NEVER EXPERIENCED A WEAR PROBLEM THIS BAD. I WOULD LIKE THE MANUFACTURER TO NOT ONLY REPLACE THE TIRES BUT LOOK INTO THIS MATTER BEFORE ANY LOSS OF LIFE OCCURS. ARE THEY HIDING SOMETHING?*AK

CONSUMER COMPLAINED ABOUT A SEAT BELT PROBLEM. PASSENGER REAR SEAT BELTS ARE IN AN OUT POSITION, AND WILL NOT RETRACT.*AK

WHILE DRIVING AT 35 MPH CONSUMER DEPRESSED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. VEHICLE NEVER SLOWED DOWN. CONSUMER EVENTUALLY HAD TO USE THE EMERGENCY BRAKES TO STOP THE VEHICLE. DEALER REPLACED THE PADS AND THE ROTORS, BUT THE PROBLEM RECURRED.

CONSUMER RECEIVED A RECALL LETTER REGARDING THE CABLE ACCELERATOR CASING CAP. DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. NO DEALERSHIP IN PUERTO RICO HAD THE PARTS ON RECALL. *AK

WHILE DRIVING AT 20 MPH AND TURNING TO THE RIGHT CONSUMER LOST CONTROL AND HIT A TELEPHONE POLE.UPON IMPACT, NEITHER OF THE AIR BAGS DEPLOYED. *AK