SUZUKI Complaints

WHILE DRIVING 55MPH FRONT BRAKES LOCKED AND VEHICAL PULLED SHARPLY TO THE LEFT.*AK

THIS IS A ONGOING PROBLEM THAT THE MOTORCYCLE GETS A FALSE NEUTRAL BETWEEN SECOND AND THIRD GEARS WHICH CAUSED ME TO LOSE CONTROL THRU A CORNER. NOW I CAN NOT RIDE WITHOUT IT DOING THIS AND THE DEALER SAYS THERE A NO REPORTED PROBLEMS FROM OTHER PEOPLE.EVEN CYCLE WORLD MAGAZINE HAD THIS HAPPEN TO THERE TEST MODEL IN THE AUGUST 2002 REPORT ON THE MOTORCYCLE , ALOT OF PEOPLE I RIDE WITH HAVE THIS SAME PROBLEM. *AK

CONTACTED SUZUKI, TOLD THEM WHAT HAPPENED. T OOK MOTORCYCLETO DEALER, THEY TORE THE MOTOR DOWN. SUZUKI REP CAME AND LOOKED AT IT. A FEW DAYS LATER SUZUKI CALLED ME AND SAID THEY WERE NOT GOING TO COVER MY PROBLEM UNDER WARRANTY. THEY IT WASN'T A FACTORY DEFECT, BUT I BELIEVE IT IS. THERE HAVE BEEN AT LEAST 7 OTHER PEOPLE WHO HAVE HAD THIS SAME PROBLEM. ONE CASE INVOLVED THE REAR WHEEL OF MOTORCYCLE LOCKING UP AT 65 MPH ON THE FREEWAY. SO IT CAN BE CONSIDERED DANAGEROUS. SUZUKI WILL NOT ACKNOWLEDGE THERE IS A PROBLEM OR DEFECT. THEY TOLD ME THIS WAS THE FIRST TIME THEY HAD HEARD ABOUT SUCH A PROBLEM.*AK

CONSUMERS VEHICLE IS WORKING ON THE THIRD TENSIONER. TWICE THE TENSIONER HAS BEEN REPLACED AND NOW NEEDS ANOTHER ONE. THERE IS A LOUD CLICKING ON THE RIGHT SIDE OF THE VEHICLE NEAR THE ENGINE. THE ORIGINAL WAS REPLACED BUT ONLY LASTED 200 MILES. THERE IS A RECALL CURRENTLY OUT REGARDING THE CAM CHAIN TENSIONER. CONSUMER ALSO HAD A LOCK UP OCCUR WHEN THE SHAFT LINKAGE SNAPPED AND WRAPPED AROUND THE COUNTERSHAFT SPROCKET, LOCKING THE REAR TIRE AND THROWING CONSUMER RESULTING IN A BROKEN COLLAR BONE. *JG

EACH TIME CONTACTED DEALER TO GET RECALL 00E080000REPAIRS DONE ON STEEL WHEELS, AND WAS TOLD THAT PARTS WERE ON THE WAY. 1ST ATTEMPTON 01/02, 2ND ATTEMPT 03/02, AND 3RD ATTEMPT0N 08/15/02.

WHILE TRAVELING ABOUT 65MPH ON HIGHWAY HIT A DITCH AND VEHICLE FLIPPED OVER SEVERAL TIMES. UPON IMPACT, DRIVER'S SIDE AIRBAG DIDN'T DEPLOY. DEALERSHIP IS AWARE OF PROBLEM. *AK

REAR PART OF FRAME CRACKED WHICH HOLDS THE REAR SHOCK DAMPNER IN PLACE FROM COLLAPSING. *AK

RIGHT FRONT DROPPED WHILE PULLING INTO DRIVEWAY. VEHICLE TAKEN TO REPAIR SHOP, AND INFORMED CONSUMER THAT FRONT STRUTS NEEDED TO BE REPLACED. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

WHEN DRIVING OVER 60 MPH REAR END WOULD START TO RATTLE. THE NOISE GOT LOUDER AND LOUDER. TOOK VEHICLE TO DEALER, AND THEY STATED THAT DIFFERENTIAL NEEDED REPLACEMENT. 5000 MILES LATER, NOISE RESURFACED. THIS WILL MAKE THE THIRD DIFFERENTIAL THAT HAD BEEN REPLACED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

MARCH '02, TOOK VEHICLE IN FOR ENGINE STALLING PROBLEM AT LOW SPEEDS AND PROBLEM WAS FIXED. TWO MONTHS LATER (5/18/02 AT 12,349 MILES ON ENGINE), TOOK MY VEHICLE IN FOR THE SAME STALLING PROBLEM AT HIGHER SPEEDS UP TO 65MPH. LEFT THE VEHICLE WITH THE SAME AUTHORIZED SUZUKI SERVICE DEALER (CORPORATE MOTORS OF HAYWARD) FOR A FULL WEEK. UNABLE TO DUPLICATE THE STALLING PROBLEM. SEVERAL WEEKS LATER AFTER MANY STALLS AT VARIOUS SPEEDS, I THOUGHT IT WAS A PERFECT TIME FOR CORPORATE MOTORS TO DUPLICATE THE PROBLEM. LEFT THE VEHICLE FOR 2 FULL WEEKS, BUT STILL COULD NOT DUPLICATE THE STALLING PROBLEM. WROTE TO SUZUKI AND LEFT 2 VOICE MESSAGES AND RECEIVED A PHONE RESPONSE SAYING THAT IF THE SERVICE DEALER CAN'T DUPLICATE THE PROBLEM THEN THERE'S NO PROBLEM WITH THE VEHICLE. FRUSTRATED, I TOLD THE SUZUKI REP LORAIN THAT I WOULD CONTACT A LEMON LAWYER ON THE ISSUE. CALLED UP A LEMON LAWYER (RANDY) WHO IS NOW ASSISTING ME WITH THE CASE. TWO WEEKS LATER, ANOTHER SUZUKI REP (RICH REGDON) CALLED AND WANTED ME TO TAKE MY VEHICLE AGAIN FOR TEST DRIVE TO SEE IF CORPORATE MOTORS COULD DUPLICATE THE STALLING PROBLEM. RANDY ADVISED ME TO TAKE MY VEHICLE TO GIVE SUZUKI A CHANCE TO FIX IT AND I DID FOR 10 DAYS (8/2/02 TO 8/12/02). RESULT: UNABLE TO DUPLICATE THE STALLING PROBLEM. ON 8/12/02, ONLY 20 MINUTES AFTER I PICKED UP MY VEHICLE AND FILLED IT UP WITH GAS, THE ENGINE STALLED. NO STALLING FOR THE LAST 3 DAYS NOW. THE PROBLEM IS VERY INTERMITENT. I CALLED SUZUKI AGAIN FOR 5 TIMES AND LEFT 2 VOICE MESSAGES. I AM STILL WAITING FOR SUZUKI TO CALL ME BACK. QUESTIONS: WHAT SHOULD I DO NEXT? WHAT IF MY WARRANTY RUNS OUT BEFORE THE PROBLEM CAN BE DUPLICATED? IT SEEMS LIKE IT IS MY WORDS AGAINST THEM -- NO PROOF. THANK YOU.*AK