2018 TESLA MODEL 3 Complaints

The contact owns a 2018 Tesla Model 3. The contact stated while driving 35 MPH, the warning message "Front Left Safety Restraint System Fault. Service Required." The contact continued to drive. The contact stated that the next day, the air bag warning light illuminated. The manufacturer was notified of the failure and informed the contact that a field mechanic would be sent to his residence to repair the vehicle however, the repair appointment was rescheduled several times. The vehicle was not diagnosed or repaired. Additionally, the contact became aware that the VIN was included in NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 21,000. Parts distribution disconnect. Defective airbag warning sign in red is also active. After repeated requests to Tesla they refuse to fix the issue and keep postponing the repair dates.

Power conversion system failure. Vehicle would not charge from a home wall charger. Issue was confirmed/reproduced by Tesla and the part was replaced outside of warranty coverage at 96,000 miles on the odometer. Failure was sudden with no error messages.

Vehicle center screen freezing multiple times per drive. Speedometer, turn signals, autopilot, battery percentage, backup camera, blind spot monitor, parking sensors, HVAC and garage door opener all repeatedly inoperative. Audio chimes also freeze up and previously-engaged “navigate on autopilot” functions continue to operate without any visual or auditory alerts.

For a growing number of Model 3 owners, components in the HV Battery Service Panel are breaking down, yet Tesla refuses to cover the repair under its Battery and Drive Unit Warranty. Specifically, the "power conversion system" (PCS) in that panel is failing, and reducing an AC charge from 48A to 32A to 16A to… zero. If an owner drives to a location to charge from a Level 1 or Level 2 charger, and the PCS has failed, that owner will be stranded, unable to operate the vehicle. I have submitted a request for mediation to the American Arbitration Association (case no. 01-22-0001-9026), but I deem it important to not only address the problem in my vehicle, but all the others experiencing this same breakdown. I am thus reporting it to NHTSA, as I purport that a recall is in order. I will attach a more detailed description of my dispute with Tesla, as well as my original Purchase Agreement with an Agreement to Arbitrate, and a copy of Tesla's most recent warranties.

2018 Tesla Model 3, 87,000 miles. While driving, the display computer went completely black and would not reboot or display any data. Tesla repeatedly rescheduled the repair and it did not take place for three weeks during which time I could not drive safely. There was no heating, AC, defrost, speed limit, navigation, audio alerts, or sound system. When Tesla finally fixed it, they did so by replacing the entire computer at a cost of almost $1800. They never told me why the computer failed. Tesla had similar failures in the Model X and S which were repaired at no cost up to 100K. The NHSTA should issue a recall and require Tesla to pay for all these failures at no cost. This is a huge safety issue.

The enhanced autopilot failed to recognize a divider/Jersey barrier or alert the driver of the obstacle, as the software is advertised and was relied on to do, at an exit ramp and ran into the barrier without any type of maneuver or breaking to avoid the collision causing substantial injury to the driver. This exit is a very busy exit on I-95 with many commuters going to work at this time. It was by sheer luck that no other vehicles were involved. The driver endured an immediate stop from above 50mph to 0 in about a second. As far as I know, no inspection was performed. There were no warning messages, symptoms or problems related prior to the incident.

The contact owns a 2018 Tesla Model 3. The contact received a notification for NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Hello. I am writing this report to describe a dramatic decrease in steering responsiveness and vehicle front-end control over my ownership of this car from new. Over about the last year, I have noticed that the steering and handling of the vehicle is not nearly as composed as it was when new. Today, the car has difficulty staying centered in the lane. This unsteadiness is especially evident at Interstate speeds (60-75mph) while the car enters a curve and experiences suspension loading. It feels loose and floaty, almost like the toe is changing while mid-corner. This results in "hunting" or back-and-forth steering inputs just to stay on center. Furthermore, any type of road imperfection causes dramatic bump steer. This culminates into white-knuckled grip driving, since the car will sharply pull out of its driving line. Performance driving, long road trips, or higher-speed cruising are no longer possible with this uncertain steering. Safety is somewhat impacted and the driving and ownership experience is dramatically diminished. For example, a new driver has difficulty with this car due to the ambiguous steering. Over the year this issue has continued, the car has been inspected exactly one dozen times, nine visits to various area Tesla Service Centers and three to reputable and performance-oriented suspension shops. They have confirmed some type of pulling but have yet to adequately resolve the issue. Across all service visits, I have requested and completed replacements of many front-end parts: solid lower control arm bushings, upper control arms, and wheel hubs. Also, a dozen alignments, few balances, and new tires. I have attempted to make an appointment with Tesla for a rack-and-pinion replacement, but they continue to serve alignment estimates and show a lack of willingness to truly troubleshoot my issue. The vehicle has not been inspected by police or insurance. There have been no warning messages related to steering hardware, computer, or control systems.

Daylight running lights are not operating, a warning in the instrument cluster of not operating lights is not give. So the driver is not aware of the issue! Repair is not possible the entire light unit needs to be replaced ! This is a come issue with the Manufacture Tesla as I found a lot of complains on the internet with this specific issues

The upper control arm, UAC, on my Tesla is rubbing against its joint causing significant noise such as squeaking and friction when turning the steering wheel due to normal wear and tear. More specifically, the lubricant inside the UAC has worn off. This is a known issue when researching online forums. However, Tesla refuses to acknowledge the defect and has "renamed" its part number. This has put myself and others at risk because of the high cost associated on repairing and replacing the UAC. DIY-ers that cannot afford this out-of-warranty repair are taking it in their own hands at an attempt to alleviate the noise and friction caused by a faulty and defective UAC. The problem has been apparently reproduced in this model yet the service center refuses to cover it. Simply put, anyone that sits inside of my car always asks, "I think your car is broken - why is it making that noise" yet Tesla has stated that the UAC needs to be replaced out of warranty to resolve the issue.