2023 TESLA MODEL Y Complaints

When I purchased the car it was sold with certain safety features and those features are not available. It was also a surprise that the sensors were removed and Tesla Vision was the replacement. As of today Tesla Vision software update has not occurred and many features have been disabled. I cannot understand why Tesla would eliminate the sensors / radar and not have the upgrade to Tesla Vision tested and active in my new vehicle. Pretty much all of the Advanced Driver Assistance Systems (ADAS) you list above are not functional. I have written three letters to Tesla since I picked up the "Y" model and have not received a response. In those letters I requested the car be returned for a full refund because it was knowingly sold with these features missing!

We were driving our brand new Tesla Y long range (we picked it up by the end of November 2022, and it was less then 150 miles) on 01/22, there were 3 adults and 2 kids in the car, and the car lost power in the middle of freeway. We had to slide the car to the shoulder and call Tesla service. When we saw the warning message on the screen, we were NOT given any respond time, the car lost power immediately. We were almost killed by it. On 01/27, we were told that the car has been fixed. They said there is a definite failure in the drive motor that was documented. There was an issue with an integrated part of the drive unite called the inverter, which can limit power when it has an issue and was resolved by replacing the drive motor assembly with another complete assembly under warranty.

Brand new 2023 Tesla Model Y LR phantom breaks on shadows. Issue happens with just auto speed Adaptive cruise control and the more advanced lane departure "Autopilot" feature on. Happens on 45mph roads and on highways at 65-75mph. Most serious instance was on US 540 in Apex NC where car hard braked when it was about to go under an overpass with a strong shadow. Sunny day, 10AM in the morning, no other cars near by. Would have likely caused an accident if someone had been behind me.

Traversing Blewett Pass at night, in a rain storm. Auto sensing wipers don’t respond to light rain or rain at night. When they are on they don’t adjust to the amount of rain so there is significant water on the windshield for too long. There is no manual option for adjusting the speed of the wipers forcing drivers to navigate a touchscreen in a downpour, in the dark, on a windy mountain pass. It’s terrifying.

On the freeway with auto steer and adaptive cruise control on. I experienced 3 phantom breaking incidents over the last two weeks. The car suddenly drops in speed about 10-20 mph before I can catch it and turn off cruise control and accelerate back to the right speed. It’s super dangerous. We live in WA where it rains a lot and our car was delivered without any ultra sonic sensors. This was a big issue for me because we didn’t get a lot of the features I was expecting and they told me it would be fixed with full vision eventually. I think it’s false advertising since the test drives and a lot of things that sold me on the car were not there when I got mine. The breaking problem could easily cause crashes for us and is a big safety risk.

I ordered the car with parking sensor feature standard similar to my daughter car model Y 2022 which she bought a couple of months earlier. Tesla removed the parking sensor without advising me. This sensors are vital for safety of pets, children and obstacles during parking.

While driving on the expressway, I had the cruise control set at about 72 mph. The car to my right went to change lanes but then saw me and rectified; my car automatically applied the brakes hard without me even touching anything. I was lucky that the car behind me was far enough that it didn’t hit me. However, this is a safety hazard for me and others as I couldn’t control the breaks at all. It also caught me by surprise since I did t know it was going to do that.

Park collision warning is defective. I have learned that Tesla has disabled Park Assist on this vehicle and on Model 3/Y manufactured after October 2022 despite still advertising this functionality in the current user manual. This is because they have transitioned from ultrasonic sensors to a purely camera based system. However, their camera based software has not been enabled for park assist. As a result of this, I had a minor impact while parking due to expecting an audible 'beep' or screen indication of distance from objects, as I have had in my prior tesla. However, I received no such warning. Also, Tesla poorly communicated to users, many of whom have had this functionality in prior teslas, that this functionality has been disabled. In speaking with Tesla Service, I was informed that Tesla has disabled park assist until a software update will be available. However, until the software update is made available, this is a safety defect that should be communicated through a recall to all owners.

We were driving on a three lane on the expressway with the autopilot engaged. all of the sudden and without any warning the car engage on the breaks. We didnt have any cars in front or side we did have a car behind us. This was an extreamly scare situation as it took us by surprised. This happened two times while engages on autopilot. We didnt use anymore after. I searched the web and there are thousands of complaint about it without a resolution. Tesla is no help following up. I hope you can do something about it.

When returning from the holidays during the last week of December I was using the Tesla AutoPilot for it's cruise control on the open highway. I experienced the "Phantom Braking" twice during the three and a half hour trip. I reached out to Tesla but only received a canned response explaining how AutoPilot is engaged and disengaged.