2023 TESLA MODEL Y Complaints

On November 16, 2025, my Tesla Model Y experienced a complete and dangerous failure while driving. The touchscreen went totally blank and stopped responding. All essential driving information and safety functions were lost, including speedometer, gear selection, turn signals, HVAC/defrost, and vehicle controls. At the same time, the car made a continuous loud humming/buzzing sound and displayed a low coolant warning. This made the vehicle unsafe to operate because I could not see my speed, cannot shift properly, and could not access any safety controls. This is the second time my vehicle has experienced a critical malfunction. The first major incident occurred on July 28, 2025. A complaint has been filed with the NHTSA under tracking number 11676662. Both failures involved sudden loss of essential functions, raising serious concerns about electrical, cooling system, or display system defects. I am reporting this because it is a serious safety risk and could lead to vehicle loss of control, inability to signal, or inability to see speed or gear position. The problem has been reported to Tesla and is pending evaluation at a Tesla service center. Warning messages and symptoms appeared at the moment of failure with no prior signs.

Rear passenger seat buckle not working. We have always had a car seat that was tethered at this seat and have not had to use the seat buckle until yesterday when we decided to reconfigure to high back booster configuration and tried to use the seat belt to buckle the kid in.

While parking the car, the bolts on the front lower control arm/tension link—part of the front suspension assembly—came off entirely. Our family, including our two children, were in the car, and the situation was terrifying. If this failure had occurred while we were driving, it could have resulted in a major, life-threatening accident.

First cold day of the year and the heater stopped working. With the heater not available the windshield couldn’t be cleared it would always fog and cover the windshield blocking the view infront of the vehicle. Next couple days it was even cooler and the windshield was frozen with no way of heating and clearing the view. Yes the issue was reproduced by the service center upon taking the vehicle there once the vehicle was a little warm. Tesla service center mentioned there was an internal fault in the compressor which they can’t be clear so have to replace a compressor, exv valve, pressure temperature sensors and coolant. Vehicle was parked when I tried to turn the heat on in the morning it would just blow cool air. No warning before the failure. Once the compressor faulted it would give a warning “vcfront_a447” cabin climate control system requires service. And just blow cold air everytime the vehicle is started. If turning on heat from the phone app or inside the cabin it would blows cold air for about 10 mins then it will show the warning lamp.

I was driving straight on a local street at less than 15 miles per hour using Tesla's full self driving latest software version 14.1.4 when all of a sudden, the car accelerated and veered off to the right and hit another vehicle which was stationary and not moving. I tried to step on the brake prior to collision, but I couldn't stop my car. The collision caused significant body damage on both vehicles. I drive a 2023 Tesla Model Y. The accident took place 2 days after I installed Tesla's latest software update, which full self driving, version 14.

On my way home about 2 mi from my house. I heard a little clunk noise coming from the front of my car and I keep driving and I hit a bump. It sounded really loud so I really drove slow. I got home back into my garage. I can hear it really loud sound from the front. The next morning I jacked my car up pull the wheels out. Was checking to see where the noise coming from. What I notice on one side the bolts on my lower positioning arm both were halfway out. Check on you other side of it. The bolt were totally out and resting on the bottom plate of the car. So I went ahead and tried to put it back in. I was able to screw it back in. The bolts were okay. I removed the bolts and looked at it and was still in good shape so able to rethread it back in and tighten it up. This looks like a situation where these bolts will never screw them properly, so that's the reason why I want to report it. I was reading online lot of people having the same problem with this 2023 Tesla y models. The other thing is this could have been very dangerous. It could just broke off and fell. I could have crashed. Maybe kill someone or myself.

I am reporting a safety defect involving loose lower control arm bolts on my 2023 Tesla Model Y Long Range (VIN: [XXX] ), discovered at 33,008 miles. We purchased the vehicle brand new, and it has no modifications or repairs to the suspension. On 09/02/2024, a warning light appeared. At the time, I did not know if it was related to the suspension. In the weeks after, I began noticing popping/clunking noises when turning or going over bumps, and the steering felt noticeably looser and less stable. On 11/08/2024, the issue was identified: bolts on the lower control arm were backing out and were extremely loose. On 11/11/2024, during a scheduled Tesla service visit, I drove the vehicle to the service center and demonstrated the noises and steering issues. Tesla technicians inspected the vehicle and confirmed it was unsafe to drive due to the loose control arm bolts. This is a serious safety concern. Loose or backing-out lower control arm bolts can lead to loss of steering control or suspension separation, creating a high risk of a crash. The vehicle did not provide a clear suspension-related warning prior to this issue, and the problem would not have been noticeable to an average driver until it became severe. Because this occurred on a well-maintained, unmodified vehicle with just over 33,000 miles, I am concerned this may indicate a broader manufacturing or quality-control issue affecting other Tesla Model Y vehicles. I am requesting that NHTSA investigate this defect for potential patterns and determine whether a recall or corrective action is warranted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject / Issue: Driver Seat Belt Failure – Safety Restraint System Defect VIN: [XXX] Vehicle: Tesla Model Y 2023 Complaint Description: On November 11, 2025, at approximately 10:00 PM, while driving near my home, the driver seat belt cable snapped, leaving only the shoulder strap functional. This occurred under normal driving conditions, with no accident, impact, or misuse. The vehicle was then parked at my residence at [XXX] , and the failure made the car immediately unsafe to operate. The driver seat belt assembly and anchor points are part of the federally regulated Safety Restraint System, covered under FMVSS 209 (Seat Belt Assemblies) and FMVSS 210 (Seat Belt Anchorages). A functional seat belt is critical to occupant safety in any collision, and this defect directly compromises the primary safety system of the driver. Immediately after discovering the failure, I contacted Tesla Service via the Tesla App. My initial communication explained that the seat belt cable had snapped during normal driving, leaving only the shoulder strap, and requested immediate escalation to a Service Manager and replacement of the entire seat belt assembly. Tesla acknowledged receiving my vehicle at their service center (7077 W Sahara Ave, Las Vegas, NV 89117) but did not provide a repair under warranty. In multiple follow-up communications with Tesla Service (including with Efrain), I emphasized that this is a serious Safety Restraint System failure, federally covered under FMVSS 209 and 210, and that it was not caused by user damage. Despite these repeated notifications and requests for escalation, Tesla Service refused to repair the seat belt under warranty, citing Owner’s Manual exclusions and limitations, and insisted that the repair would be an out-of-pocket expense. Tesla provided no written justification explaining how a federally covered safety restraint component could be excluded from warranty. The vehicle remains at t INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

REAR LIFT GATE: When the rear lift gate opens fully, it immediately and unexpectedly closes within a few seconds with force. This could strike someone standing behind the vehicle. The issue occurs every time the liftgate is opened, even on level ground. I used the pinch button to open the lift gate, and while it was opening I started to put something in the back up near the back seats. As soon as the lift gate fully opened it quickly closed down on me (seemed faster than normal) and I was stuck. The lift gate safety mechanism did not work in that it did not sense that it had closed on something and it continuedd to put pressure on me as it tried to fully close. I was able to rearrange myself and lift it off of me, but the whole time it was still trying to close and when I let it go it immedately finished shutting.

I was trying to park my vehicle on a normal street and Tesla's Automatic Emergency Braking APP_w050 kicks in and aggressively brake when i try to parallel park.