2023 TESLA MODEL Y Complaints

My car is Tesla Model Y -2023. Purchased on 11/2022. Not even 1 year the car battery range went down not as Tesla announced. With Model, Y Performance range of 303 miles for 100%. But my car after updating the new Sft on July/2023 a battery range max charge of only 285 miles for 100%. Please have a solution to fine Tesla company by fraud and lying to consumers badly. I cant contact Customer Service. The person who works in customer service never tells a customer their name or introduces themselves. Tesla live chat agent when Heard I mentioned complaining about the battery Range try to run away and gave me to call the the customer service. But I can't reach out to service team.

I received delivery of my new 2023 Model Y at the end of June. About 2 weeks ago, I was driving with my child in the car and at a left turn light. When the light turned green, I attempted to turn and the steering wheel almost completely stopped working. It felt like it was totally locked and with all my force, I was able to turn the car about 10% to avoid running into oncoming traffic. There was an alert for steering assist reduced. However, this was basically a locked steering wheel. The vehicle was towed to the nearest Tesla service center and per their notes, they replaced the steering rack and after test driving, they found an HVIL alert. Per their following notes, vehicle kept HVIL faulting and they had to pull logs and check signals and found that OSC kit was needed at VCFront. Installed OCS kit and alert stopped popping up. When I picked up the vehicle, I emphasized my great concern and how scary the incident was. They told me that if the issue continues, it's a hardware issue.

What component or system failed or malfunctioned, and is it available for inspection upon request?: I got delivery of my new Model Y and odometer was reading 3 miles, i took the delivery and drove 10 miles and it stuck the steering wheel , "rear motor got disabled alert" and vehicle went to slow speed on freeway all of sudden, i had truck behind me it would ended up very bad for me and family, i had to immediately put emergency signal and stop on road side, i tried to call tesla road safety helpline and they were totally busy and did not receive call. How was your safety or the safety of others put at risk? ; this car "rear motor disabled " twice in middle of freeway , Has the problem been reproduced or confirmed by a dealer or independent service center?: Yes they confirmed but unable to give me more details . Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? : No they kept it secret with less info. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?: No warnings, just stopped over in middle of freeway . so scary specially to new car. I would like NHTSA to inspect all new model Y car which have problems reported please check online and see the percentage of people received this kind of risky issues.

Summary: Loss of power steering/inability to steer the vehicle occurred twice (7/16/23 & 7/29/23). Issue appears consistent with Investigation PE 23-014. Other functionality was also lost on each occurrence. Details: 7/16/23 - Driver entered the car and immediately received several alerts including Steering assist reduced, stability controlled disabled, traction control disabled, Lane departure avoidance features unavailable, and Vehicle hold disabled. Steering wheel could not be turned and regenerative braking was not functioning. A video of the issue was created and is available upon request as it could not be loaded in its current format. Tesla was contacted on 7/17/23. They stated that a firmware update failed on the evening of 7/15/23. The vehicle was towed to service center and firmware was updated. the invoice from the service center as also attached. 7/29/23 - Driver entered the car and immediately received several alerts including Steering assist reduced and Lane departure avoidance features unavailable. The steering wheel could not be turned, but only with extreme force. There was no firmware update at this time. I was able to drive the car 3 miles to my home at very slow speeds. 2 videos of the issue were created and are available upon request as they could not be loaded in their current format. Tesla was contacted on 7/30/23. The vehicle was towed to service center where they determined that the steering rack needs to be replaced. The vehicle remains at the service center for repair. Background: Car was just received on 6/30/2023. I have had other issues as well. Upon receipt, the electronic seat mechanism was not working and my cameras do not appear to be measuring distances properly.

While driving about 75 mph on an expressway using autopilot or just cruise control, the car decelerated to about 40mph within a few seconds. Thankfully there were no other cars behind me. They likely would have crashed into me if so. I believe Tesla calls this problem “phantom braking.” There were no other cars or objects in front of me when this happened. This happened all within 2-3 hours on a road trip in sunny and dry weather on a pristine road. The first time was on “auto pilot.” After that scary experience, I only used cruse control and it happen twice more on the same trip. Again, weather was clear, it was during daylight and there were no other cars or obstacles in front of me when the “phantom breaking” occurred. Tesla said to hit the car icon on the car’s control screen if it happens again. Frankly, I feel it is unsafe to use autopilot or cruise control to do so to try and duplicate the experience to report it for Tesla.

In a church parking lot ( while I was about 30ft away from my car with the phone key in my hand) somebody was able to drive my car away ( she has a same color Tesla Y as me).

On 8/1/2023, driving between Mojave, California and Inyokern, California on highway 14, a newly paved and striped highway being followed by a Mercedes Van, I was doing 70 in a 65 zone. No traffic in front of us. No road signs. No turn outs. No side roads. No bridges, overpasses or underpasses when suddenly the car braked from 70mph to 48mph before I pressed down on the accellerator to keep the Mercedes from hitting us. the front end of the Mercedes dipped as he hit the brakes hard and he honked his horn which is what I would have done under similar circumstances. In the next half hour we experienced the phantom braking phenomenon five more times before my wife found complaints about "phantom braking", a phenomenon we'd never heard of or had been warned about. We turned off the Automatic Emergency Braking and experienced no more events until after stopping in Lone Pine for charging. When we reentered the highway we experienced one more event before turning off the Automatic Emergency Braking system, once again. Hours before we'd been in Southern California driving on Highways 5, 101 and 405 cruising along at 70 with traffic close in front and behind us. If the phantom braking had occured there, we might not be here today. Calling the Tesla dealership in Reno the salesman was non-plussed about our experience and informed us we should be ready to hit the accellerator at all times. This is not an acceptable response to what could easily have been a major accident.

Steering got locked and stiffened in middle of the road in traffic.had to call 911 to help me to move my car.this was scary as it could have lead to crash or accident.some time front wiper is automatically wiping in dry summer days which is sometimes blocks the view while driving. Had to switch off the auto mode for wiper.

Steering is locking up while driving. This happened 5 times in the past three weeks. Vehicle is scheduled for service.

All of a sudden, steering wheel control was lost. Steering wheel was so hard to rotate that it was even difficult to park the car. Also, I was getting lots of pop up messages from tesla vehicle operating system.