2003 TOYOTA 4RUNNER Complaints

REAR AXLE BADLY ROTTED. CAR HAS 66,000 MILES ON IT. REQUIRES REPLACEMENT WHICH IS APPARENTLY AN EXTREMELY EXPENSIVE AND SENSITIVE PROCESS. THE CORROSION SEEMS TO BE EXTRAORDINARILY PREMATURE AND DUE TO SUBSTANDARD FRAME MATERIALS AND TREATMENT OF SAME. ACTON TOYOTA HAD ALREADY WELDED IN A FRAME BAR 2-3 YEARS AGO. CALLED (800)331-4331 (TOYOTA MOTOR MANUFACTURING)SPOKE WITH A CUSTOMER SERVICE REP (ANGIE) AND HER SUPERVISOR (MARIA) WHO STATED THAT THE WARRANTY ON THE FRAME EXPIRED IN 2006, THEY WERE CLEAR ABOUT TOYOTA'S POSITION THAT THEY WILL DO NOTHING W/O A FACTORY RECALL. THIS IS, APPARENTLY, NOT AN ISOLATED ISSUE. HTTPS://STATIC.NHTSA.GOV/ODI/INV/2018/INBC-DP18002-73038.PDF HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2018/TOYOTA-4RUNNER-FRAME-RUST.SHTML HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2017/TOYOTA-RUSTED-FRAME-SETTLEMENT.SHTML HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2016/TOYOTA-TACOMA-RUSTED-FRAMES-LAWSUIT.SHTML

TL* THE CONTACT OWNS A 2003 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FRAME, FRONT DRIVER SIDE LOWER SUPPORT, AND RADIATOR BAR CONTAINED RUST. THE VEHICLE WAS TAKEN TO TOYOTA OF NAPERVILLE (LOCATED AT 1488 OGDEN AVE, NAPERVILLE, IL 60540, (630) 528-1459), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 184,000.

EXCESSIVE AND PREMATURE CORROSION HAS DEVELOPED AT VARIOUS LOCATIONS ON THE VEHICLE FRAME SUCH THAT I AM CONCERNED ABOUT THE STRUCTURAL INTEGRITY OF THE VEHICLE FRAME AND IT'S IMPACT ON THE OPERATIONAL SAFETY WHEN I'M DRIVING THIS VEHICLE. IT APPEARS THAT THE CORROSION HAS ORIGINATED ON BOTH THE EXTERNAL FRAME SURFACE WELDED SEAMS AND ALSO FROM INTERNAL FRAME SURFACES. I TOOK PROACTIVE MEASURES TO HAVE MY FRAME TREATED FOR CORROSION RESISTANCE BY AN AFTER MARKET VENDOR IN AN ATTEMPT TO ABATE EARLY SIGNS OF CORROSION BUT THE CORROSION FROM INTERNAL SURFACES HAS NOW WORKED IT'S WAY THRU SHOWING CLEAR HOLES/GAPS/SEPARATION IN THE FRAME STRUCTURAL COMPONENTS. RUSTING FROM THE INSIDE OUT ADDS TO MY CONCERN ABOUT THE VEHICLE OPERATIONAL SAFETY. MY VEHICLE HAS HAD ALL REGULAR, SCHEDULED MAINTENANCE PERFORMED BY A TOYOTA DEALER WHOM HAS ALSO POINTED OUT THE STRUCTURAL ISSUES RESULTING FROM CORROSION. I LEARNED ABOUT AND WAS SHOWN THE CORROSION PROBLEMS DIRECTLY FROM THE DEALER SERVICE DEPARTMENT WHILE MY VEHICLE WAS ELEVATED ON A LIFT IN A SERVICE BAY. ATTACHED ARE PICTURES TAKEN RECENTLY (5/17/19) WHILE AT THE DEALER OF THE MORE OBVIOUS PROBLEMS AT VARIOUS LOCATIONS ON THE FRAME.

THE CONTROL ARM SEPARATED FROM THE ROTTED RUSTED FRAME WHILE DRIVING. ALMOST DIED!

TL* THE CONTACT OWNS A 2003 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO REPAIR THE REAR BEARING. THE TECHNICIAN DIAGNOSED THAT THE REAR FRAME WAS ROTTED AND HAD HOLES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000. THE VIN WAS NOT PROVIDED.

THE FRAME ON MY 2003 4RUNNER IS COMPLETELY RUSTED BEYOND WHAT IS REASONABLE AND SAFE. I PURCHASED THE 4RUNNER NEW AND NOW I HAVE BEEN TOLD BY SEVERAL AUTO REPAIR SHOPS THE FRAME IS NOT SAFE TO DRIVE. SOME SHOPS REFUSE TO PUT THE 4RUNNER ON A LIFT IN FEAR THE FRAME WILL BREAK. THIS IS A SERIOUS ISSUE AND I FEAR FOR THE SAFETY OF MY FAMILY. I FEEL THIS RUST ISSUE IS THE FAULT OF TOYOTA TO NOT PREP THE FRAME TO RESIST CORROSION.

THE FRAME ON MY 2003 4RUNNER IS COMPLETELY RUSTED BEYOND WHAT IS REASONABLE AND SAFE. I PURCHASED THE 4RUNNER NEW AND NOW I HAVE BEEN TOLD BY SEVERAL AUTO REPAIR SHOPS THE FRAME IS NOT SAFE TO DRIVE. SOME SHOPS REFUSE TO PUT THE 4RUNNER ON A LIFT IN FEAR THE FRAME WILL BREAK. THIS IS A SERIOUS ISSUE AND I FEAR FOR THE SAFETY OF MY FAMILY. I FEEL THIS RUST ISSUE IS THE FAULT OF TOYOTA TO NOT PREP THE FRAME TO RESIST CORROSION.

THE FRAME ON MY 2003 4RUNNER IS COMPLETELY RUSTED BEYOND WHAT IS REASONABLE AND SAFE. I PURCHASED THE 4RUNNER NEW AND NOW I HAVE BEEN TOLD BY SEVERAL AUTO REPAIR SHOPS THE FRAME IS NOT SAFE TO DRIVE. SOME SHOPS REFUSE TO PUT THE 4RUNNER ON A LIFT IN FEAR THE FRAME WILL BREAK. THIS IS A SERIOUS ISSUE AND I FEAR FOR THE SAFETY OF MY FAMILY. I FEEL THIS RUST ISSUE IS THE FAULT OF TOYOTA TO NOT PREP THE FRAME TO RESIST CORROSION.

OUR 2003 TOYOTA 4RUNNER HAS AN UNSAFE FRAME FROM COMPLETELY RUSTING THROUGH. THE REAR END OF THE VEHICLE, AFTER BEING INVOLVED IN A MINOR ACCIDENT COMPLETELY COLLAPSED IN ON ITSELF, BENDING THE 1/4 INCH STEEL SUPPORT BRACKET. THE FRAME SHOWS THE SAME TYPE OF RUST THROUGHOUT.

HAD THIS VEHICLE FOR 4 MONTHS. LOW OWNER COUNT, AND 160K MILES WITH GOOD MAINTENANCE HISTORY. NOTICED A SLIGHT SWAY AT TIMES ON THE ROAD, SUSPECTED TIRES AND/OR ALIGNMENT. AFTER REPLACING AND SERVICING IT, IT WAS DISCOVERED THE FRAME IS ROTTED OUT EXTREMELY BAD FROM FRONT TO BACK. THE PASSENGER SIDE FRAME RAIL IS COMPLETELY OPEN ON THE BOTTOM FROM CORROSION, CAUSING STABILITY ISSUES AND NOW THE VEHICLE IS UNSAFE TO DRIVE.