2003 TOYOTA 4RUNNER Complaints

IN REFERENCE TO NHTSA ACTION NUMBER: DP18002. MY MECHANIC INFORMED ME THAT MY 2003 4RUNNER IS STARTING TO EXPERIENCE EXCESSIVE CORROSION ON THE FRAME. HE INFORMED ME THAT THIS IS COMMON WITH THIS MODEL. I CONTACTED A BODY SHOP TO INQUIRE ABOUT POSSIBLE SOLUTIONS. I WAS INFORMED THAT THEY GET INQUIRIES ABOUT THE 2003 4RUNNER OFTEN YET THEY DO NOT LIKE WORKING ON THEM AS THE FRAME IS CONSTRUCTED IN SUCH A WAY THAT IT IS DIFFICULT TO ADDRESS THE CORROSION ISSUES. I'M REPORTING THIS TO HELP FACILITATE THE ONGOING INVESTIGATION AND TO INQUIRE ABOUT ANY PROGRESS BEING MADE ON THE INVESTIGATION.

I HAVE BEEN IN CONTACT WITH TOYOTA SEVERAL TIMES OVER THE PAST 4 YEARS ABOUT RUST ISSUES WITH THIS FRAME, BUT THE REFUSE TO FIX IT. THEY RECALLED THE TACOMA, TUNDRA AND SEQUOIA OF THE SAME YEAR FOR THIS REASON. THE FRAME RUSTS AND FALLS APART. WHILE DRIVING UP MY ROAD I FELT THE REAR OF THE CAR SHIFT TO THE SIDE, I TURNED AROUND AND WENT STRAIGHT HOME TO FIND THE FRAME AT THE REAR PASSENGER TIRE BROKEN. I HAVE ATTACHED A PICTURE OF THE BROKEN AREA, BUT CAN SEND MORE PICTURES OF THE ENTIRE FRAME IF NEEDED.

THE FRAME IS RUSTED BEYOND REPAIR AND THE VEHICLE HAS SPENT THE MAJORITY OF ITS LIFE IN A N UNDERGROUND GARAGE PROTECTED FROM THE ELEMENTS, AS WELL AS IN FLORIDA. IT HAS VERY LOW MILEAGE, AND NO OTHER SERIOUS PROBLEMS.

WE BOUGHT A USED TOYOTA 4 RUNNER IN SEPTEMBER 2017 FROM A USED CAR DEALER. THE VEHICLE LOOKED GREAT AND DROVE AMAZING BUT AFTER HAVING IT SERVICED WE WERE INFORMED THAT THE VEHICLE WAS RUSTY ON THE FRAME AND TO KEEP AN EYE ON IT. OVER TIME THE VEHICLE GOT WORSE AND WE HAD IT LOOKED AT AND WERE TOLD IT WOULD NEED TO HAVE A FRAME OR BE REPAIRED. ESSIMATE AROUND $5000 SINCE THE VEHICLE WAS FINANCED WE DONT FEEL SAFE DRIVING IT AS WE WERE TOLD IT IS UNSAFE. WE DONT HAVE THE MONEY TO BUY ANOTHER VEHICLE IS THIS COVERED UDER THE LEMON LAW. TOYOTA WIL NOT DO ANYTHING REGARDING THIS. BUT IT IS CLEARLY A DEFECITIVE PROUDUCT. THEY WERE RECALLS DONE ON TOYOTA TRUCKS WITH THE SAME ISSUE BUT NOT THE 4 RUNNER. PLEASE ADD ME TO ANY PENDING LAWSUITS REGARDING THIS ISSUE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

EXTREME RUST AND CORROSION IN FRAME, SUSPENSION COMPONENTS. THIS WILL LEAD TO CATASTROPHIC FAILURE AT SOME POINT IF HOLES AND FRAME DETERIORATION IS NOT ADDRESSED QUICKLY.

FRAME IS RUSTED OUT, EXCESSIVE RUST THROUGHOUT THE ENTIRE FRAME AND SUSPENSION COMPONENTS. SWAY BAR MOUNTS FOR REAR AXLE HAVE RUSTED OUT VEHICLE IS UNSAFE TO DRIVE

OUR 2003 4RUNNER FRAME IS RUSTED THROUGHOUT. NOT EVEN SAFE TO DRIVE WITH 127,000 MILES. THE CONTROL ARM IS READY TO FALL OFF. THANKFULLY, A BUSTED BRAKE LINE GOT US INTO THE SHOP BEFORE A BAD ACCIDENT HAPPENED. NOW WE'RE LOOKING AT SPENDING $4000 ON FRAMEWORK TO MAKE IT SAFE TO DRIVE. SO SAD THAT THIS ISSUE HAS BEEN KNOW FOR YEARS AND NO ONE IS MAKING TOYOTA MAKE IT RIGHT. PLEASE DO SOMETHING BEFORE PEOPLE GET HURT. WE WERE READY TO TAKE A 1000 MILE TRIP FROM ALABAMA TO TEXAS WHEN WE FOUND OUT ABOUT THE RUST. MY MECHANIC STUCK A PENCIL THROUGH THE FRAME! IT'S SOOOOO BAD! PLEASE DO SOMETHING!

THE WHOLE UNDER SIDE OF THE VEHICLE IS RUSTED. IT CAN'T EVEN BE DRIVEN. MY BRAKE LINE BUSTED THE OTHER DAY (WITH MY KIDS IN THE CAR) AND CAUSED ME TO LOSE THE USE OF MY BRAKES. WE ARE OKAY, AND THE MECHANIC WAS ABLE TO REPAIR THE BRAKE LINE. BUT MY MECHANIC WAS ABLE TO STICK A PEN THROUGH THE FRAME. HE SAID WITH THIS EXCESSIVE RUST, I SHOULD FILE A CLAIM. AFTER SEARCHING ONLINE, IT SEEMS THAT THERE HAVE BEEN RECALLS ON OTHER MODELS OF TOYOTA BECAUSE OF RUST. HOPING YOU CAN INVESTIGATE AND MAKE THIS RIGHT. THANK YOU!

LOUD NOISE WHILE DRIVING. UPON INSPECTION, EXCESSIVE RUST AND CORROSION TO FRAME OF VEHICLE FOUND. HOLES IN FRAME LARGER THAN 2 INCHES.

THE FRAME OF MY CAR IS CORRODING AT AN ALARMING RATE AND EVEN AFTER TREATMENT IT CONTINUES TO RUST TO THE POINT WHERE MY CAR IS NOT SAFE TO DRIVE