2004 TOYOTA AVALON Complaints

I TOOK MY CAR TO HERRIN-GEAR TOYOTA SCION ON WEDNESDAY, NOVEMBER 12, 2014 AT 6100 I-55 NORTH IN JACKSON, MS TO FIX THE RECALL NOTICE FOR THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) ELECTRONIC CONTROL MODULE REPLACED. ON THE DRIVE HOME I NOTICED THE AIRBAG LIGHT COMING ON AND OFF SO I TOOK IT BACK TO THE THEM ON FRIDAY, NOVEMBER 14, 2014. I WAS TOLD BY [XXX] , ADVISOR IN THE SERVICE DEPARTMENT, THAT THE PART THEY HAD PUT ON WEDNESDAY WAS DEFECTIVE AND THEY WOULD HAVE TO ORDER IT AND IT WOULD BE A WEEK OR TWO BEFORE THE PART CAME IN. SO, IN THE MEANTIME, I AM STILL DRIVING MY CAR WITH THE AIRBAG ISSUE STILL NOT REPAIRED AND I DON'T KNOW DEFINITELY WHEN IT WILL BE FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I TOOK MY CAR TO HALEY TOYOTA ON HULL STREET IN RICHMOND VIRGINIA FOR THE AIR BAG RECALL....THEY SO CALL FIXED THE AIR BAG ISSUE AND THEN SAID WHEN THEY PUT THE CAR BACK TOGETHER THE AIRBAG LIGHT STAYS ON AND THEY DON'T KNOW WHERE IT WAS COMING FROM. AFTER SOME RESEARCH THEY SAID THAT IT WAS THE WIRING HARNESS THAT WAS THE PROBLEM. MY AIR BAG LIGHT WAS NEVER ON PRIOR TO ME BRINGING THEM MY CAR. THEY ARE TRYING TO CHARGE ME $1400.00 FOR REPAIRS. THE RECALL WAS FOR THE AIR BAG AND IF THE LIGHT STAYS ON THEN THEY NEED TO FIX IT. I CONTACTED TOYOTA CORPORATE OFFICE AND THEY SAID THE ONLY THING THEY CAN DO IS TO OFFER ME $500.00 TOWARD THE REPAIR BUT I WOULD HAVE TO PAY UP FRONT AND SEND IN THE DOCUMENTATION AND THEN I WOULD ONLY BE REIMBURSED THE $500. I DON'T FEEL LIKE I SHOULD HAVE TO PAY THEM ANYTHING BECAUSE I FEEL LIKE THE MECHANIC DID SOMETHING FOR THE AIR BAG LIGHT TO STAY ON. HE SAID THAT MAYBE SOME WIRES GOT CROSSED OR CONNECTORS GOT MOIST AND TRY TO PUT IT ON ME. I BROUGHT THE CAR FROM THAT DEALERSHIP AND HAVEN'T DONE ANYTHING TO THE CAR SINCE I GOT IT BUT KEEP UP THE MAINTENANCE. THE RECALL IS FOR THE AIR BAG AND IF THE AIR BAG LIGHT CONTINUES TO STAY ON THEY NEED TO FIX IT. THEY HAVE HAD MY CAR FOR TWO WEEKS NOW. I NEED HELP GETTING THIS RESOLVED. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER A MANUFACTURERS RECALL FOR THE AIR BAGS, BUT THE FAILURE PERSISTED. THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 146,499.

RECEIVED A RECALL NOTICE MID-OCTOBER SAYING I SHOULD CONTACT A TOYOTA DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE REMEDY PERGFOMED AS SOON AS POSSIBLE. I HAVE CONTACTED 2 DEALERS, BOTH OF WHOM HAVE SAID THEY DON'T HAVE THE NECESSARY PARTS AND WILL CONTACT ME WHEN THEY CAN DO THE REPAIR. THE LAST CALL WAS THE "INCIDENT DATE" THERE WAS NO INDICATION WHEN THE PARTS WOULD BE AVAILABLE. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V147000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE DEALER RESET THE CODE, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE FRONT DRIVER AND PASSENGER SEATS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V147000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERSHIP ADVISED THAT AIR BAGS NEEDED TO BE INSPECTED BEFORE PERFORMING THE RECALL AND THAT THE PART NEEDED TO BE ORDER. THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE AND DID NOT HAVE AN EXPECTED DATE FOR WHEN PART WILL BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 12 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING IT TO CRASH INTO THE REAR OF SECOND VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK, SHOULDER AND NECK INJURIES, THE FRONT SEAT PASSENGER AND REAR SEAT PASSENGER SUSTAINED UNKNOWN INJURIES WHICH ALL REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V147000 (AIR BAGS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V147000 (AIR BAG). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE ANY ASSISTANCE SINCE THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.