1999 TOYOTA AVALON Complaints

CONSUMER WAS AFRAID THAT THE STRUTS WERE WEARING OUT ABNORMALLY BECAUSE HE KEPT HEARING NOISES COMING FROM VEHICLE. PROBLEM WAS REPORTED TO THE DEALERSHIP. DEALERSHIP WAS AWARE OF THE PROBLEM, BUT DID NOT HAVE A SOLUTION FOR THIS PROBLEM. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

CONSUMER WAS DRIVING AT 35 MPH AND REAR ENDED THE VEHICLE IN FRONT. UPON IMPACT, DRIVER'S SIDE AIR BAG DIDN'T DEPLOY, AND SHOULDER BELT FAILED TO HOLD CONSUMER FROM HITTING THE STEERING WHEEL, RESULTING IN A BROKEN STERNUM. *AK

WAS INVOLVED IN A HEAD-ON COLLSION. UPON IMPACT, BOTH DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DIDN'T DEPLOY. *AK

VEHICLE INVOLUNTARY ACCELERATED AS SOON AS PEDAL WAS DEPRESSED. STEPPED ON BRAKES, VEHICLE KEPT ACCELERATING. DEALER CONTACTED, AND COULD NOT REMEDY PROBLEM. *AK

WHEN VEHICE WAS INVOLVED IN A RIGHT FRONT AND LEFT FRONT CRASH THERE WAS NO DEPLOYMENT OF THE DRIVER'S OR PASSENGER'S SIDE AIR BAGS. VEHICLE WAS HIT ON THE RIGHT FRONT SIDE, CAUSING VEHICLE TO SPIN AROUND AND HIT ON THE LEFT FRONT SIDE. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

THE CONSUMER STATE'S WHILE DRIVING AT ANY SPEED, AND TURNING TO THE RIGHT, THE STEERING WILL GO TO THE LEFT AND THE DEALER REPLACE THE STERRING RACK PINION AND THE VEHICLE HAS BEEN INTO THE SHOP FOR REPAIR'S SEVEN TIME'S AND THE DEALER CAN'T DETERMINE THE PROBLEM.

MY NEIGHBOR AND I PURCHASED TOYOTA AVALON'S THREE WEEKS APART FROM SPARKS TOYOTA. HE IN DECEMBER '98, AND I IN JANUARY '99. AFTER TWO WEEKS OF OWNING MY CAR I ASKED HIM IF HE HAD A FOUL ODOR IN HIS CAR AS I DID, HE SAID, "YES." WE PURSUED THE CAUSE TOGETHER. CALLED TOYOTA IN TORRANCE, CA, AND A WOMEN ADMITTED THAT THE ODOR WAS COMING FROM THE A/C. SHE STATED IT COULD GO AWAY BY ITSELF OR TO MINIMIZE THE ODOR, RUN THE A/C ON OUTSIDE AIR. CALLED SPARKS TOYOTA SERVICE DEPARTMENT, THEY STATED IT COULD BE A CLOGGED OR RESTRICTED CONDENSATION LINE. WE BOTH HAD OUR CARS CHECKED OUT, NO PROBLEM WAS FOUND WITH THE DRAIN LINES. BOTH CARS WERE SPRAYED WITH A BACTERIAL DEODORANT. SERVICE MANAGER RECOMMENDED TO HAVE FACTORY REPRESENTATIVE TROY HEWEL LOOK AT ONE OF OUR CARS TO MAKE A DETERMINATION AS TO THE CAUSE OF THE ODOR. WE COMPLIED. HEWEL AT FIRST DID NOT KNOW OF ANY PROBLEM, BUT DURING OUR CONVERSATION HE PRODUCED MATERIAL FROM HONDA/ARTICLES FROM USA TODAY/AUTOMOTIVE NEWS AND THE UNIVERSITY OF CALIFORNIA, BERKLEY WELLNESS LETTER ABOUT ISSUES WITH A/C EVAPORATORS. BOTH OF US AGREED TO HAVE OUR EVAPORATORS REPLACED, AS SUGGESTED BY THE HEWEL. TO THE BOTH OF US IT SEEMS TO BE AN INDUSTRY PROBLEM. WHY ISN'T THE BUYER INFORMED OF THE ODOR AT PURCHASE? WHY IN THIS CASE, DOES TOYOTA AT FIRST DENY THAT THERE IS AN A/C PROBLEM, BUT WHEN QUESTIONED FURTHER, ADMITS THERE IS? WHAT HEALTH RISKS ARE INVOLVED FOR DRIVER AND PASSENGERS? ISN'T THERE ALSO AN ENVIRONMENTAL CONCERN, BY USING FRESH AIR (INSTEAD OF RECIRCULATION) TO COOL THE CAR, MORE FUEL HAS TO BE BURNT, RAISING THE POLLUTENT LEVELS ADMITTED TO THE ATMOSPHERE? WE WOULD LIKE TO HEAR FROM NHTSA ON THESE ISSUES, THANK YOU! *AK

OBVIOUSLY THE CAR HAD BEEN LEAKING EVERY SINCE WE TOOK DELIVERY. THE HAD TO TAKE THE TRANSMISSION OUT TO MAKE THE REPAIR. THIS IS A BRAND NEW CAR AND THE WILL NOT TAKE IT BACK. I NO LONGER HAVE THE FAITH OR TRUST IN THE VEHICLE. I HAVE CHECKED THE LEMON LAW . COULD THIS PROBLEM CAUSE A FIRE? WHAT ARE MY RIGHTS? I HAVE CONTACTED TOYOTA CORP. *AK