2015 TOYOTA AVALON HYBRID Complaints

PCS RECALL. THE DEALER DISCONNECTED THIS SAFETY SYSTEM THE BEGINNING OF JANUARY AND WITH NUMEROUS INQUIRIES I HAVE RECEIVED NO FIX DATE. THIS IS A NEW CAR AND ONE OF MY REASONS FOR BUYING WAS THE PCS SAFETY SYSTEM AND THEY CAN'T FIX IT. I ASKED TO BE GIVEN A CAR WITH THIS SYSTEM TO DRIVE UNTIL THEY COME UP WITH A FIX BUT TOYOTA REFUSES TO HELP ME IN ANY WAY. I PAYED A LOT OF MONEY FOR A CAR WITH THIS SAFETY SYSTEM BUT HAD IT TAKE AWAY WITH NO FIX TIME. TWO MONTHS WAIT IS A REASONABLE WAIT TIME AND SOMETHING SHOULD BE DONE. THE 2016 MODELS ARE BEING SOLD WITH THIS SYSTEM WORKING BUT MY MODEL DOESN'T. THEY WILL NOT TAKE A SYSTEM THAT IS WORKING ON THE 2015 AND INSTALL ON MY CAR. PLEASE HELP ME. I WANT TO TRAVEL AND DO NOT FEEL SAFE WITH THIS SYSTEM NOT WORKING.

MY NAME IS [XXX] AND I AM A DISABLED VETERAN. ON MAY 25, 2015 I WAS IN A SEVERE ACCIDENT AND NOW I AM 100% DISABLED. AFTER THE ACCIDENT I WANTED A VEHICLE WITH EVERY SAFETY OPTION POSSIBLE BECAUSE I HAVE PTSD ABOUT DRIVING. I BOUGHT A 2015 TOYOTA AVALON HYBRID LIMITED THAT HAD PRE-COLLISION SYSTEM (PCS) THAT HELPS PREVENT ACCIDENTS. IN DECEMBER I RECEIVED A RECALL FOR THE PCS SYSTEM THAT WAS DATED 11/03/2015 TELLING THE PCS HAD FLAWS AND I HAD TO TURN OFF THE SYSTEM. I WAS NOT HAPPY BECAUSE THAT WAS THE MAIN REASON I BOUGHT THE CAR BECAUSE IT MADE IT SAFE. ON JANUARY 14,2016 I TOOK THE AVALON HYBRID TO AUTO NATION TOYOTA IN PINELLAS PARK FLORIDA FOR THE 5000 MILE CHECKUP. I ASKED ABOUT THE PCS RECALL AND THEY HAD NO INFORMATION ON THE RECALL AND NO TIMELINE FOR A FIX. I WAS NOT HAPPY WITH THAT RESPONSE BECAUSE ONE OF THE FEATURES THAT MADE ME FEEL SAFE DRIVING WAS ELIMINATED WITH NO FIX IN SIGHT. I ALSO RECEIVE AN EMAIL FROM A TOYOTA CUSTOMER SERVICE REPRESENTATIVE STATING THAT THERE WAS NO TIMELINE FOR A REPAIR OR PARTS REPLACEMENT. A RENTAL VEHICLE WAS ALSO OFFERED BUT IT WOULD ALSO NOT BE SAFE AS A VEHICLE WITH A PCS SYSTEM. I WANT TOYOTA TO FIX MY CAR OR REPLACE IT WITH A 2016 TOYOTA AVALON HYBRID WITH PCS. THE 2016 TOYOTA AVALON HYBRID DOES NOT HAVE A PROBLEM WITH THE PCS SYSTEM. I AM FULLY DISABLED AND DON'T FEEL COMFORT DRIVING MY VEHICLE ANYMORE. I FEEL TOYOTA HAS LET ME DOWN AND BASICALLY HAS DONE A BREACH OF CONTRACT. I HAVE A CASE NUMBER WITH TOYOTA. THE CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR