2019 TOYOTA CAMRY Complaints

MY 2019 TOYOTA CAMRY, WHICH I BOUGHT CERTIFIED USED IN JULY 2020 HAD A RECALL THAT I NEVER RECEIVED NOTICE OF AND ONLY FOUND OUT BECAUSE I CALLED THE DEALER ON SOMETHING UNRELATED. TOYOTA SAYS THEY SENT 1 LETTER TO ME, WHICH IS NOT ENOUGH FOR A FLAW OF THIS SIZE AND SAFETY IMPLICATION. IT IS NO. 20V682. TOYOTA DOES NOT YET HAVE A REMEDY FOR MY MODEL AND THEREFORE I'VE BEEN DRIVING WITH A CAR THAT COULD STALL AT HIGH SPEEDS. THEY DO NOT DEFINE HIGH SPEED. COMMUNICATION HAS BEEN [XXX] AND THE REMEDY SHOULD HAVE BEEN PROVIDED, GIVEN THE SERIOUS NATURE OF THE RECALL. *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

A RECALL IS OUT, BUT YET, A REMEDY HASN'T BEEN GIVEN. IT'S A VERY OBVIOUS ISSUE, AND IT NEEDS TO BE FIXED. IT EVEN SAYS THAT A CRASH COULD OCCUR BECAUSE OF THIS PROBLEM. I HAVE 3 KIDS I HAUL AROUND, SO I AM RISKING THEIR SAFETY, ALONG WITH MINE.

TL* THE CONTACT OWNS A 2019 TOYOTA CAMRY. THE CONTACT STATED WHILE DRIVING 40 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ATTEMPTED TO MOVE FORWARD AND BRAKE SIMULTANEOUSLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ED MORSE DELRAY TOYOTA (2800 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 770-3157) WHERE IT WAS NOT DIAGNOSED HOWEVER, A DETERMINATION WAS NOT OFFERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

ON MULTIPLE OCCASIONS (ABOUT 3-4 TIMES A WEEK) WHEN STARTING MY VEHICLE THE ENGINE STALLS AND I HAVE TO RETRY AT LEAST TWICE FOR MY CAR TO START. AT RED LIGHTS THE VEHICLE LAGS AND TAKES A MOMENT TO PICK UP SPEED. OFTEN IN A JERKING MOTION. WHEN ACCELERATING TO SPEEDS ABOVE 20-80 MPH THE STALLING STARTS AGAIN AND DOES NOT FEEL SAFE WHILE DRIVING. WE NOTIFIED OUR DEALERSHIP ABOUT THE ISSUE WHEN GETTING SERVICED AND THEY STATED THEY COULD NOT PROVIDE ANY INFORMATION ON WHY IT WAS DOING THIS. WE HAVE HAD THIS PROBLEM SINCE DECEMBER 2019 AND HAS PROGRESSIVELY GOTTEN WORSE. ONCE WE RECEIVED THE NOTIFICATION ABOUT THE FUEL PUMP RECALL WE REQUESTED FOR THE DEALERSHIP TO TAKE OUR CAR IN FOR THE RECALL FUEL PUMP AND THEY REFUSED TO TAKE OUR CAR AND ADVISED US TO GO TO OTHER TOYOTA/ LEXUS DEALERSHIPS. THE OTHER TOYOTA/LEXUS DEALERSHIPS TOLD US TO GO BACK TO THE ORIGINAL DEALERSHIP WERE WE GET ARE CAR SERVICED AT HAVE THEM TAKE OUR CAR IN FOR SERVICE. WHEN WE WENT TO THE ORIGINAL TOYOTA DEALERSHIP WHERE WE PURCHASED OUR CAR FROM, THEY STILL REFUSED TO PROVIDE A RENTAL SINCE WE EXPLAINED THEM HOW UNSAFE THE CAR IS WHILE DRIVING. WE HAVE TRIED EMAILING AND DO NOT GET ANY RESPONSES. WE ALSO TRIED CALLING TO SPEAK WITH THE MANAGER BUT NONE OF THE MANAGERS HAVE TAKEN OUR CALLS OR TRIED TO CALL US BACK.

THE PROBLEM IS WITH THE REAR CAMERA SYSTEM. I GET A MESSAGE SAYING "RCD OFF" AND "RCD UNAVAILABLE." THE REAR CAMERA WORKS BUT IS MISSING THE YELLOW GRID LINES, AND IT DOES NOT ALERT IF A PEDESTRIAN OR VEHICLE IS APPROACHING FROM THE SIDE. THIS HAPPENS WHENEVER THE VEHICLE IS IN REVERSE, WHETHER IT IS MOVING OR STAIONARY. THIS IS A SFAETY RISK BECAUSE THE DRIVER IS NOT ALERTED IF A PEDESTRIAN OR OTHER VEHICLE IS APPROACHING, WHICH COULD LEAD TO VEHICLE DAMAGE, INJURY OR DEATH.

TL* THE CONTACT OWNS A 2019 TOYOTA CAMRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS TAKEN TO JOHN ELWAY'S CROWN TOYOTA (1201 KETTERING DR, ONTARIO, CA 91761) WHERE THE VEHICLE WAS REJECTED TO BE SERVICED DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER TWO MONTHS UNREPAIRED WITH THE PART NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,238.

WHENEVER THE AIR CONDTIONING SYSTEM IS USED, THERE IS A STRONG CHEMICAL SMELL GETTING INTO THE CABIN. TOOK IT TO THE DEALER SERVICE AND THEY SAID IT IS NOT COVERED UNDER THE 30K WARRANTY (CAR IS AT 24K MILES) OUR BIGGEST CONCERN IS THAT THIS MAY POSE A HEALTH HAZARD TO THE OCCUPANTS OF THE CAR, SINCE IT IS OBVIOUS SOME TYPE OF CHEMICAL IS GOING THRU THE A/C VENTS; AND THAT THE TOYORA DEALER IS NOT HONORING THE WARRANTY SERVICE.

RECEIVED RECALL FROM TOYOTA DECEMBER 7, 2020 STATING EXISTING FUEL PUMP MAY STOP OPERATING. "IF A VEHICLE STALL OCCURS WHILE DRIVING, THIS COULD INCREASE THE RISK OF A CRASH." COMPANY CURRENTLY HAS NO REMEDY AND WE HAVE AN UNSAFE CAR THAT WE ARE PAYING OFF.

TL* THE CONTACT OWNS A 2019 TOYOTA CAMRY. THE CONTACT DISCOVERED WHILE ATTEMPTING TO SELL HIS VEHICLE, THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. TOYOTA 101 (386 CONVENTION WAY, REDWOOD CITY, CA 94063) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2019 TOYOTA CAMRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LIA TOYOTA OF ROCKLAND (618 NY-303, BLAUVELT, NY 10913, (845) 367-4219) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.