2020 TOYOTA CAMRY Complaints

Incident Highway Malfunction Occurs – [XXX] While driving at a steady speed on the highway, my 2020 Toyota Camry unexpectedly shifted gears on its own. I did not bump the gear shifter or interact with the controls in any abnormal way. The gear shift occurred without warning or driver input, while the vehicle was in motion. A “Drive Start Control Malfunction” warning appeared on the dashboard at the time of the incident. Vehicle Towed to Toyota Service Center – July 11 2025 Following the incident, I brought the car to a Toyota dealership for diagnosis and repair. I spoke with a service advisor named Rebecca, explained the situation, and clearly stated that I did not hit or touch the gear. The vehicle was kept for inspection, repair and I communicatied with Toyota. Vehicle Picked Up – July 16, 2025 I picked up my car from the Toyota dealership on Wednesday, July 16, 2025. I had not yet heard back from Toyota about coverage or resolution. I chose to wait for further communication regarding whether they would take responsibility for the malfunction. Toyota Corporate Follow-Up Call – July 23, 2025 On Tuesday, July 23, 2025, Toyota corporate called to inform me that the repair would not be covered, citing that the vehicle is out of warranty. What disturbed me most was that the representative claimed I had told Rebecca that I might have “bumped the gear,” which is completely false. I made it clear from the beginning that I never touched the gear shifter, and that the malfunction occurred while I was driving normally. This false statement was either a miscommunication or a lie — and it minimizes the seriousness of a potential safety defect. Response to Toyota’s Misrepresentation – July 23, 2025 During the call, I told Toyota that misrepresenting my account was unacceptable and dangerous. If Toyota is aware that this vehicle model may experience uncommanded gear changes while in motion and fails to report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On multiple occasions the doors have Locked or Unlocked automatically while driving. This puts my children at risk not knowing if doors will stay locked while driving. The problem has not been looked at a dealer. I doubt they could reproduce it being so random and infrequent. There were not any warning lamps or messages.

Manufacturer has not been able to fix a safety recall on a timely manner .I read that air bags my not deployed and fatal injuries could be suffered if in an accident. It has been years since the recall came out and still no solution .

The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I was in an accident, going about 40mph (about 30mph at time of impact), and no airbags were deployed. Police officer reported that he also did not see that the tension of the seat belt remained tense after the crash. Seems that there was a problem with both systems. The other vehicle had all their airbags deploy.

This vehicle, and models with the same throttle body and air filter/air duct assembly have an issue. Where plastic parts from the vacuum box attached to the air duct come loose and get stuck in the throttle body. Causing the engine to rev up then die. I have dealt with this same issue twice in the last three weeks. Thank you for your time.

FORWARD FACING RADAR SYSTEM MALFUNCTION. IF VEHICLE IS PARKED IN THE SUN AND WINDSHIELD IS HOT THE FORWARD FACING RADAR IS OVERHEATED AND WHEN YOU START THE VEHICLE THE SAFETY SYSTEM FAIL TO BOOT UP. IF THIS ISN'T ENOUGH OF A SAFETY CONCERN THE ERROR MESSAGES OBSTRUCT YOUR INSTRUMENT CLUSTER SCREEN SO YOU CAN NOT SEE IMPORTANT THINGS LIKE YOUR SPEEDOMETER. YOU CAN CANCEL THE WARNING BUT WITH IN A FEW SECONDS IT REAPPEARS AND OBSTRUCTS YOUR VIEW. VEHICLE WAS TAKEN TO DEALERSHIP. THERE ARE NO RECALLS OR SAFETY BULLETINS ON IT FROM TOYOTA CORP AND NO KNOWN FIX. THIS PROBLEM DID NOT EXIST UNTIL TOYOTA MOVED FORWARD RADAR FROM GRILL AREA AND PLACED IT INSIDE WINDSHIELD TOP CENTER. IF I MANUALLY COOL THE AREA WITH COLD WATER OR PROLONGED FAN BLOWING ON THE AREA I CAN RESTART AND SAFETY SYSTEM BOOTS UP FINE. THIS CONTINUALLY HAPPENS OVER SEVERAL YEARS, AND YET STILL NO RECALL. SEVERAL DISCUSSIONS ON TOYOTA'S FORUM ABOUT THIS EXACT ISSUE. YET NEITHER TOYOTA OR NHTSA ARE ADDRESSING IT. LETS RECALL AND FIX THIS BEFORE SOMEONE DIES AS A RESULT OF THE SAFETY SYSTEM MALFUNCTION OR THE WARNING MESSAGE OBSTRUCTING THE INSTRUMENT CLUSTER.

Door Lock Actuators failed on all doors. At times they don't unlock or don't lock. Toyota informed not covered under Warranty, No Recall or Campaign Notice. For the safety of myself and family I had them replaced at a mechanic. My truck lock is also faulty but not replaced. This started in May 2023 with one lock and again in December of 2024 with the other 3 locks.

I am filing a formal complaint regarding a longstanding and unresolved recall on my 2020 Toyota Camry XSE. The recall in question — NHTSA #23V865 / Toyota #23TB15 — was issued on December 19, 2023, and involves a critical defect: the passenger airbag may fail to deploy in a crash. As of today, nearly six months later, no remedy has been issued by Toyota. This puts myself and others at serious risk, and Toyota has made no accommodations to ensure my safety, such as a loaner vehicle. In addition, I am continuing to make payments on this vehicle through Toyota Financial Services, despite being unable to use it safely or as intended. I urge NHTSA to take immediate action to: •Investigate the reason for the extended delay in remedy •Pressure Toyota to offer protective measures or replacement vehicles •Ensure that automakers are held accountable when they fail to resolve serious recalls in a reasonable timeframe I expect a response or update from NHTSA and Toyota regarding the status of this recall and the lack of consumer support.