2005 TOYOTA COROLLA MATRIX Complaints

2005 TOYOTA COROLLA MATRIX. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAG INFLATOR MODULE RECALL REPLACEMENT PARTS AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD WHEN THE CONSUMER ARRIVER AT THE DEALER FOR HER SCHEDULED HER APPOINTMENT, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE.*JB

CALLED DEALER TO ASK ABOUT RECALL, THEY SAID THEY WOULD ORDER PARTS AND TO BRING CAR IN A WEEK LATER. CALLED TODAY AND THEY SAID THEY DON'T HAVE THE PARTS YET. PLEASE ADVISE WHEN THIS RECALL WILL BE FIXED AS IT IS DANGEROUS AND NOT ACCEPTABLE TO NOT ALLOW PASSENGERS IN THE CAR.

WE RECEIVED A NOTICE IN JUNE REGARDING A RECALL OF OUR FAMILY VEHICLE (TOYOTA COROLLA MATRIX 2005) FOR A DEFECT RELATED TO THE AIRBAGS. ACCORDING TO THE STATEMENT, IT HAS TO DO WITH THE AIR BAG INFLATORS AND, DEPENDING ON CIRCUMSTANCE, COULD RUPTURE AND CAUSE METAL FRAGMENTS TO PASS THROUGH THE AIR BAG CUSHIONED MATERIAL RESULTING IN INJURY OR DEATH. WE WERE TOLD THAT UNTIL A REMEDY BECAUSE AVAILABLE IN OUR LOCATION TO HAVE NO ONE RIDE IN THE PASSENGER FRONT SEAT. THAT WAS THREE MONTHS AGO. I JUST LOOKED UP THE STATUS AND THERE IS STILL NO REMEDY AVAILABLE IN OUR AREA. THIS IS NOT A MINOR ISSUE. IT'S CAUSED UNDUE STRESS AND INCONVENIENCE THROUGHOUT THE ENTIRE SUMMER. WE HAVE A BABY ON THE WAY AND ARE CONCERNED THAT THERE IS STILL NO REMEDY IN PLACE, AND WE FEEL A SOLUTION HAS NOT BEEN PROVIDED IN A REASONABLE AMOUNT OF TIME. WE PLAN ON CALLING TOYOTA DURING NORMAL BUSINESS HOURS TO SEE IF THERE IS ANY WAY WE CAN FIX THE ISSUE OURSELVES AND THEN SUBMIT FOR A REIMBURSEMENT. SIMPLY TELLING CUSTOMERS TO HAVE NO ONE RIDE IN THE FRONT PASSENGER SEAT AND NOT PROVIDE ANY ADDITIONAL INFORMATION--SUCH AS WHEN WE CAN EXPECT PARTS TO BECOME AVAILABLE--IS POOR CUSTOMER SERVICE. PLUS, IF WE HAVE TO ADDRESS THE ISSUE OURSELVES, IT WILL CAUSE UNNECESSARY STRAIN ON OUR ALREADY TIGHT BUDGET.

SHORTLY AFTER ACQUIRING THIS CAR, THE AIRBAG WARNING LIGHT COMES ON SOMETIMES AND SOMETIMES NOT. TOYOTA REFUSES TO DO ANYTHING TO REMEDY THIS PROBLEM.

TOYOTA WILL NOT LET DEALERSHIPS DISABLE THESE DEFECTIVE PASSENGER SIDE AIR BAGS. HONDA RECENTLY WENT THROUGH THE SAME THING AND THEY DID DISABLE THE AIRBAGS UNTIL THE PARTS WERE AVAILABLE TO FIX THEM. I GOT A COMPLETE RUN AROUND FROM TOYOTA'S CUSTOMER SERVICE WHEN I CALLED THEM AND WAS TOLD "IT HAD TO GO THROUGH THE STATE." RIDICULOUS. IF IT HAS TO BE COORDINATED THROUGH THE STATE THEN TOYOTA SHOULD BE RESPONSIBLE FOR THAT. WHY SHOULD I BE DRIVING AROUND IN A CAR THAT CAN HAVE SHRAPNEL FLYING AROUND IN IT? "DON'T LET ANYBODY SIT RIGHT IN FRONT OF IT" IS NOT AN ACCEPTABLE SOLUTION. NOT TO MENTION THEY HAVE NO IDEA HOW LONG IT WILL BE TIL THE PARTS ARE AVAILABLE - AND THIS RECALL WENT OUT IN JUNE BUT I AM ONLY JUST NOW BEING NOTIFIED. SO 2 MOS. PASSENGERS HAVE BEEN SITTING ON THE DEADLY SIDE. THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS AS A BUSINESS PRACTICE - TOTALLY UNACCEPTABLE TO PUT PEOPLE AT RISK THIS WAY. PLEASE DO SOMETHING ABOUT THIS.

TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT CALLED THE DEALER ON SEVERAL OCCASIONS AND FELT HE HAD BEEN GIVEN THE RUN AROUND DUE TO HIS HISPANIC ACCENT. THE DEALER INITIALLY SCHEDULED AN APPOINTMENT AND THEN STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ

MY AIR BAG LIGHT AND MY CHECK ENGINE LIGHT CAME ON AND WOULD NOT GO OUT. A BALISE TOYOTA TECHNICIAN, WEST SPRINGFIELD, MA, DIAGNOSED THE PROBLEM AS A FAULTY SPIRAL COIL ASSEMBY. BALISE'S ASSISTANT SERVICE MANAGER, KARL SUBKLEW, STATED THIS WAS A SAFETY ISSUE. I CONTACTED/NOTIFIED TOYOTA; TOYOTA HAS RECALLED OTHER TOYOTA MAKES AND MODELS FOR THIS SAFETY ISSUE, BUT REFUSED TO APPLY THE RECALL TO MY 2005 TOYOTA COROLLA MATRIX. THEY TOLD ME TO NOTIFY MY ATTORNEY GENERAL. THE COST WAS SIGNIFICANT TO ME TO HAVE THE SPIRAL COIL REPLACED ON 7/18/14. THIS TOYOTA DEFECT IN MATRIX AND PONTIAC VIBE MODELS NEEDS TO BE INVESTIGATED AND INCLUDED IN THE TOYOTA RECALL FOR THIS ISSUE. I ALSO FEEL TOYOTA SHOULD FULLY REIMBURSE ME FOR MY COST TO HAVE THIS FAULTY SAFETY ITEM REPLACED.

THE AIR BAG LIGHT IS ON AND WILL NOT GO OFF. THE MEDIA SAYS THAT MY MODEL YEAR IS IN THE TAKATA RECALL AND MY MODEL IS IN THE TOYOTA RECALL BUT ONLY IN THE "HIGH HUMIDITY REGION". I CONTACTED A DEALERSHIP AND THEY SAID THEY COULDN'T DO ANYTHING UNTIL TOYOTA CAUGHT UP ENTERING IN THE VIN NUMBERS FOR THE MODEL YEARS THAT WERE ADDED TO THE RECALL. THIS IS NOT SAFE, THIS IS A MALFUNCTIONING PART AND THIS NEEDS TO BE REMEDIED.

AIRBAG LIGHT IS ON ALL OF THE TIME. ALL 2005 MATRIX SEEM TO HAVE THE SAME PROBLEM.THIS MEANS THAT IN AN ACCIDENT NO AIRBAGS. THE CURE FOR THE PROBLEM IS REPLACEMENT OF THE- SPIRAL CABLE CLOCK SPRING.

AIRBAG LIGHT ON MAIN INSTRUMENT PANEL COMES ON INTERMITTENTLY, WHEN THE CAR IS RUNNING. WHEN THIS LIGHT IS ON, THE AIRBAGS WILL NOT BE DEPLOYED IN AN ACCIDENT. THERE IS A VERY SERIOUS SAFETY CONCERN. *TR HAVING DONE JUST A QUICK SEARCH OF THE INTERNET, IT APPEARS THAT THIS PARTICULAR PROBLEM IS VERY COMMON, YET THERE IS NO RECALL. IT SEEMS MOST OF THE ISSUES CAUSING THIS PROBLEM ARE RELATED TO EITHER THE SPIRAL AIRBAG CABLE OR THE VEHICLE CLOCK. PLEASE CONSIDER THE URGENCY OF THIS, AS I HAVE READ OF FOLKS HAVING HIGH SPEED HEAD ON COLLISIONS WHILE THE LIGHT WAS ON, AND THE AIRBAGS DID NOT DEPLOY.