2022 TOYOTA HIGHLANDER Complaints

The Resin front lower bumper cover assembly, connected with mounting tabs detached from my 2022 Toyota Highlander on (July 9, 2023). I received a Recall letter from Toyota on February 9, 2024 (7 months) after the incident & promptly contact Toyota Brand Engagement Center. I have mailed all the required information that Toyota stated on the Recall correspondence & as of today, May 5, 2024 I have not been able to speak with the case manager to see where we are in this process for reimbursement. Since this took place in 2023 before I even knew there was a recall, we had our Highlander repaired at the body shop we were confident could fix & insure the repair. Toyota has ALL the required documentation from us but they keep asking for the same information again & again.

The vehicle will accelerate suddenly when pressing the brake putting myself and others at risk for injury.

The contact owns a 2022 Toyota Highlander. The contact stated that after a car wash, he became aware that parts of the bumper had detached. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 33,000. The VIN was not available.

I GOT A RECALL FROM TOYOTA AND CAN'T DRIVE FOR ALMOST A YEAR .I WENT TO THE CAR DEALER SHIP TO ASK FOR A REPAIR , THEY TOLD ME MAYBE YOUR CAR NEEDS THIS BUMPER OR NO NEEDS , I ASKED THEM TO CHECK MY CAR IF IT WAS SAFE TO DRIVE TO WORK ,MANY TIMES TO CONSTANT NUMBER OF OVER 10 TIMES.THEY REFUSEDTOR MY CAR COME IN TO CHECK . O REALLY WORIED IF I DIVE ON THE ROAD AN HAVE AN ACCIDENT .BIT ITS ALOMOST HOPELESS BECAUSE THIS CAR COMPANY DOEANT CARE ABOUT SAFETY, ONLY THINKS ABOUT THEIR PROFITS. I HAVE BEEN ASKING THEM FOR RENT ME A CAR TO DRIVE BECAUSE FOR NEARLY A YEAR NOW I'VE BEEN DRIVING IN FEAR BUT NO ANWSER. I WONDER IS THERE A DEALINE WHEN TOYOTA WILL PRODUCE THIS BUMPER? THEY KEEPS SAY THEY DONT KNOW? IT IS VERY DANGEROUS IF THE CUSTOMER'S USES THIS TOYOTA HIGHLANDER FOR DRIVING WITHOUT KNOWING IT IS SAFE OR NOT

This is related to an existing recall released by toyota but that did not include my vehicle year/time frame: Toyota is conducting a safety recall in the U.S. involving certain 2020-2023 model year Toyota Highlander and Highlander Hybrid vehicles. Approximately 751,000 vehicles are involved in this recall. The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users. My entire front is sinking and tags are coming off forcing me to regularly pull the front fender back up into place. The way the front fender is secured is not supporting the weight of the front fender. You can clearly see the difference from when the vehicle is left alone versus me putting the front fender back in place and holding it to its original position. Now that I saw that Toyota issued a recall about the same issue, I am certain that more vehicle like mine are affected and believe this recall should be extended to ALL vehicle manufactured between 2020 - 2023

On March 16, 2024 this vehicle experienced a complete brake system failure. This is a very serious braking issue and the vehicle has had several braking incidents leading up to the complete failure. Toyota Motor Corp has dismissed the issue each time as there have been no codes or warning lights prior to this incident. We filed a complaint concerning this braking issue on June 12, 2023, Ref#11526496 Since that first report there have been several other incidents where the brake pedal went soft and depressed to the floor as the vehicle accelerated forward. Since the complete system failure occurred on a Saturday, as of this writing, it has not yet been reported to the service department. We filed a complaint with Toyota Motor Corp stating that this is a very serious safety concern that could lead to injury or death and they dismissed it.

Front bumper has been falling off. We are on our 4th repair now in 1.5 years. Toyota claims that we aren't part of the recall but having issue with it staying in place. They might need to extend it further.

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, he heard an abnormal sound as if there was an object trapped underneath the vehicle. The contact stated that he pulled over and saw that a section of the front bumper was trapped underneath the vehicle. The contact was able to pull the part out from underneath the vehicle. The contact drove the vehicle to a local dealer who advised that the part to complete the recall repair was not yet available. The vehicle was not repaired. The failure mileage was approximately 15,000. VIN tool confirms parts not available.

Open recall since October 2023 without any resolution from the manufacturer: NHTSA Recall Number23V720 Recall StatusRecall Incomplete, remedy not yet available Summary The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users. Safety Risk If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.

At night, drivers frequently flash their bright lights at my vehicle, "complaining that my high beams are on." Sometimes, they turn on their brights at me and leave them on until our vehicles pass. My high beams are NOT on. This is a safety hazard from my vehicle if the low beams are adjusted too high, an increased hazard when the driver of the approaching vehicle flashes their lights at me, and an even more serious issue when they leave their lights on. This is a constant problem that has existed from the moment I drove the NEW vehicle off the dealer's lot. The dealer refuses to adjust the headlights under warranty repair. If a vehicle is improperly assembled from the factory, that should be corrected under warranty repair.