2015 TOYOTA HIGHLANDER Complaints

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 5 MPH WITH THE ACCELERATOR PEDAL BEING DEPRESSED, THE VEHICLE DECREASED IN SPEED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS TOLD THAT THE FAILURE OCCURRED DUE TO DRIVER ERROR AND WAS DOCUMENTED ON SEVERAL OCCASIONS ON THE VEHICLES BLACK BOX. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNAVAILABLE.

MANY TOYOTA HIGHLANDERS ARE EFFECTED BY A CONSISTENT BUZZING NOISE IN THE CABIN. THIS PROBLEM HAS BEEN DIAGNOSED TO A FAULTY AIR SERVO MOTOR. AT FIRST GLANCE, YOU MIGHT SAY THIS BUZZING NOISE ISN'T A SAFETY ISSUE, HOWEVER I BEG TO DISAGREE AS MANY HAVE ATTESTED THAT IT IS A DISTRACTION TO THEIR DRIVING. SOME HAVE GONE SO FAR AS TO SELL THEIR VEHICLES BECAUSE OF THIS ISSUE. WHAT IS THE BURDEN OF PROOF FOR THIS TO BE A SAFETY ISSUE? A DISTRACTED DRIVER HAVING AN ACCIDENT AND ATTRIBUTING IT? TOYOTA HAS NOT ISSUED A SERVICE BULLETIN TO DATE TO ADDRESS THIS ISSUE. THANK YOU FOR YOUR TIME. HTTP://WWW.TOYOTANATION.COM/FORUM/333-3RD-GENERATION-2014/1077937-WEIRD-VIBRATING-BUZZING-NOISE-15.HTML

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHEN THE CRUISE CONTROL WAS ACTIVATED AND SET AT 55 MPH, THE CRUISE CONTROL FAILED TO MAINTAIN THE SET SPEED WHEN GOING DOWNHILL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FUNCTION WAS NORMAL WHEN TRAVERSING A HILL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,999. UPDATED 01/27/16*LJ UPDATED 02/04

MY DRIVER'S SIDE AIRBAG FAILED TO DEPLOY. I HIT MY CHEST ON THE STEERING WHEEL. I WAS IN A CAR ACCIDENT ON SEPTEMBER 30, 2015 AT 10:00 AM ON HIGHWAY 95, THE SPEED LIMIT WAS 65. A MAN HYDROPLANED IN FRONT OF ME, I HAD TO BE GOING AT LEAST 40......UPDATED 10/19/15 *BF.. ...UPDATED 12/29/15 *BF *JS *JS

POPPING SOUND COMING FROM RIGHT FRONT SIDE WHEN BREAKING TO A STOP AT ALL SPEEDS. THE PROBLEM WAS FIRST NOTICED AT AROUND 2500 MILES AND THE CAR WAS TAKEN TO THE DEALER AT AROUND 2900 MILES. DEALER INSPECTED IT AND COULDN'T FIND WHAT THE PROBLEM WAS. THEN AS INSTRUCTED BY TOYOTA REPLACED THE RIGHT FRONT STRUT ASSEMBLY BUT THAT DIDN'T FIX THE PROBLEM. THE CAR WAS RETURNED TO ME AND I WAS TOLD THERE WERE NO SAFETY CONCERNS AND THAT TOYOTA WAS SENDING ONE OF THEIR TECHS TO TROUBLESHOOT, BUT THAT MAY TAKE A COUPLE OF WEEKS. IN THE MEAN TIME THE PROBLEM SEEMS TO BE GETTING WORSE.

THE TRANSMISSION HAS A FLUTTER WHEN TRYING TO SHIFT UP OR DOWN TO DIFFERENT GEARS. IT CAUSES A HESITANCY IN THE PERFORMANCE OF THE VEHICLE. IT HAS BEEN DOCUMENTED BY THE CALDWELL TOYOTA DEALERSHIP IN CONWAY, AR USA AND I HAVE ALSO BEEN TOLD THAT IT IS IN OTHER HIGHLANDERS. I REQUEST A RECALL TO HAVE THIS FIXED. THANK YOU *TR

THE NAVIGATION SYSTEM IS A HAZARD.. WHEN YOU FINALLY GET THE VOICE COMMAND TO WORK IT ONLY GIVES YOU ABOUT 15 SECONDS TO MAKE A DECISION WHICH COULD CAUSE AN ACCIDENT AND ALSO THE NAVIGATION DOES NOT WORK WELL.. IT ONLY HAS ABOUT 1/2 OF THE TOWNS IN EACH STATE IF THAT! IT DOES NOT ALWAYS TAKE YOU THE SAFEST WAY.. I HAVE HAD IT UPDATED AND CHECKED OUT.. I ENDED UP HAVING TO GO BACK TO USING MY GARMIN AND MY PHONE FOR DIRECTIONS.. IT IS A VERY CHEAP SYSTEM AND NOT WORTH THE EXTRA COST OF HAVING IT IN MY HIGHLANDER. MISSING ADDRESSES: TO BE PERFECTLY HONEST, THIS PROBABLY ISNT MY LAST COMPLAINT. IVE BEEN ANNOYED BY THE INABILITY OF THE TOYOTA NAV SYSTEM TO FIND CERTAIN ADDRESSES WHICH IS NEEDED FOR MY TRAVELS.. THERE HAVE BEEN (AT LEAST) A DOZEN CASES IN RECENT MONTHS WHERE IVE TRIED TO PROGRAM IN AN ADDRESS, BUT WASNT ABLE TO DO SO. THE SYSTEM USES A PREDICTIVE TEXT INTERFACE THAT RESTRICTS THE AVAILABLE KEYBOARD ENTRIES TO MAKE TYPING EASIER. AND THIS IS JUST HERE IN MY LITTLE DELAWARE CO. NY IVE HAD INSTANCES WHERE, FOR EXAMPLE, I NEEDED TO ENTER A FOUR DIGIT ADDRESS AND THE SYSTEM ONLY ALLOWED ME TO ENTER THREE DIGITS. ITS AS IF THE NAV MAPS DIDNT INCLUDE THE FULL RANGE OF ADDRESSES ALONG THE ROAD IN QUESTION. AND THIS INCLUDES SEVERAL STATE I HAVE BEEN INTO AND HAVE TRIED TO ENTER ADDRESSES.. AND THIS A DISTRACTION IN MY DRIVING ESPECIALLY WHEN I AM TRYING TO FIND A MOTEL.. FOR EXAMPLE I WAS ON RT 90 IN NY AND WANTED A HOTEL AND ASKED PLEASE FIND ME A MOTEL ALONG MY ROUTE AND IT INSISTED NO MOTELS ALONG MY ROUTE.. I WAS HEADED TOWARD SYRACUSE, NY.. DOES THAT MAKE SINCE? I AM NOT THE ONLY PERSON WITH THIS PROBLEM PLEASE CHECK OUT THIS SITE. HTTP://WWW.LANDERFAN.COM/ARCHIVES/COMPLAINTS-ABOUT-THE-TOYOTA-HIGHLANDER-NAVIGATION-SYSTEM/ YOU WILL FIND SEVERAL COMPLAINTS ABOUT THIS SYSTEM..

I PURCHASED THIS CAR 7-31-2015, BY 8-3-2015 I NOTICED THE WINDSHIELD AND PASSENGER SIDE WINDOWS LOOKED BADLY PITTED. I CALLED THE DEALERSHIP AND ON 8-7-2015 TOOK IT IN. THEY SAID IT WAS PITCH FROM A TREE AND AGREED TO DETAIL IT TO REMOVE THE SAP. I PICKED IT UP THE SAME DAY. THAT WAS NOT THE PROBLEM AS THE WINDOWS ARE STILL SHOWING PRISMS WHEN LIGHT COMES THROUGH. WHEN I CAME BACK ABOUT IT AGAIN 8-28-25015 THEY SAID THEY COULDN'T SEE IT AT ALL BUT DID PULL ANOTHER HIGHLANDER OUT THAT WAS JUST TAKEN OFF THE TRUCK, IT TOO HAD THE SAME ISSUES WITH THE PITTING, THE DEALER HAS AGREED TO REPLACE THE WINDSHIELD BUT NOT THE PASSENGER WINDOWS. I'M NOT HAPPY THAT I WAS SOLD A CAR WITH DEFECTIVE WINDOWS. IT IS A SAFETY HAZARD FOR NIGHT DRIVING OR WHEN THE SUN IS LOW. WHAT CAN I DO ABOUT THIS?

RECEIVED RECALL NOTICE. SCHEDULED SERVICE ON VEHICLE FOR SATURDAY THE 22ND OF SEPTEMBER 2015, 0930. DOCUMENTATION INDICATED THE RECALL WOULD TAKE A TOTAL OF APPROXIMATELY 4 HOURS TO COMPLETE. RECALL WAS FOR EPS ECU, URGENT SAFETY RECALL. AT ABOUT 1445, RECEIVED CALL FROM DEALER THAT THEY WOULD HAVE TO ORDER THE PART AND MY VEHICLE WOULD NOT BE READY UNTIL THE PART WAS IN ON TUESDAY THE 25TH AND REPAIRS COMPLETED. WHY DID THEY NOT HAVE THE PART ON HAND AT THE DEALER IF THIS WAS AN URGENT RECALL? CALLED TOYOTA, REF # 1508221403 AND THEY INDICATED THEY ONLY SEND THE PART WHEN THE VEHICLE HAS BEEN IDENTIFIED AS NEEDING THE REPAIR. THIS IS NOT "WITHIN A REASONABLE TIME" FOR AN URGENT SAFETY RECALL.

WHILE TRAVELLING ON INTERSTATE 25 NEAR FORT COLLINS, COLORADO, OUR TOYOTA HIGHLANDER'S CLOSED PANORAMIC SUNROOF SHATTERED. WE WERE TRAVELLING AT A SPEED OF 75 MPH ON A CLOUDY DAY WITH NO OBSTACLES OR FLYING DEBRIS NOTICED. THIS IS A NEW 2015 TOYOTA HIGHLANDER THAT WE HAVE ONLY BEEN DRIVING 4 MONTHS. THE SUNROOF WAS CLOSED AT THE TIME AND THE DEBRIS WAS LUCKILY TRAPPED BY THE ROOF LINING. WE QUICKLY EXITED TO A NEARBY GAS STATION WHERE A LARIMER COUNTY SHERIFF'S DEPUTY WAS STOPPED. HE LOOKED AT THE DAMAGE AND WROTE A REPORT.