2008 TOYOTA MATRIX Complaints

TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. WHILE ATTEMPTING TO ACCELERATE FROM PARK, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED EXCESSIVELY. THE CONTACT HAD TO DEPRESS THE CLUTCH AND SHIFT THE GEAR SHIFTER IN NEUTRAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT ATTEMPTED TO PULL OVER AND DISCOVERED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN AFTER THE ENGINE AND POWER STEERING FLUID WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS POWERED OFF AND BACK ON, THE WARNING INDICATORS WERE NO LONGER ILLUMINATED AND THE VEHICLE WAS ABLE TO BE DRIVEN. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO A DEALER AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V384000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

WHILE DRIVING ON THE HIGHWAY AT A SPEED OF 45-50 MPH, MY CAR ENGINE SHUT OFF, ALMOST CAUSING ME TO CRASH. I I WAS AT A COMPLETE STOP ON A BUSY HIGHWAY WHEN I CLEARLY SAW MY ENGINE LIGHT ON. I COULD NOT RESTART MY CAR. I WAITED 5 MINUTES AND I WAS ABLE TO START THE CAR BUT ONLY DRIVE ANOTHER MILE AT SPEED OF 45-50 MPH BEFORE MY CAR ENGINE AGAIN SHUT OFF. I THEN HAD TO HAVE MY CAR TOWED TO A LOCAL MECHANIC WHO WAS UNABLE TO LOOK AT MY CAR UNTIL THE MORNING. IN THE MORNING I RECEIVED A CALL FROM MY MECHANIC THAT IT IS THE ECM AND TOYOTA HAD A RECALL ON MY MAKE/MODEL AND YEAR. TOYOTA AND MY MECHANIC CONVERSED ABOUT THE ISSUE AND AGAIN I HAD TO PAY FOR MY CAR TO BE TOWED TO TOYOTA DEALERSHIP. I THEN HAD APPOINTMENT WITH TOYOTA AT 1PM. FROM 2PM-430PM, I CALLED TOYOTA TO SPEAK WITH ANYONE ABOUT MY CAR, THEY KEPT TELLING ME THEY WOULD CALL ME BACK. FINALLY THE SAME PERSON THAT SPOKE TO MY MECHANIC TOLD ME THERE WAS NO RECALL ON MY MAKE/MODEL AND YEAR AND THEY HAVE NOT LOOKED AT MY CAR YET...4 HOURS AFTER MY APPOINTMENT. IT IS ON TOYOTA WEBSITE, HTTP://PRESSROOM.TOYOTA.COM/ARTICLE_DISPLAY.CFM?ARTICLE_ID=2056 "TOYOTA MOTOR SALES (TMS), U.S.A., INC., TODAY ANNOUNCED THAT IT WILL CONDUCT A VOLUNTARY SAFETY RECALL INVOLVING APPROXIMATELY 1.13 MILLION 2005-2008 MODEL YEAR TOYOTA COROLLA AND COROLLA MATRIX VEHICLES SOLD IN THE UNITED STATES TO ADDRESS SOME ENGINE CONTROL MODULES (ECM) THAT MAY HAVE BEEN IMPROPERLY MANUFACTURED. NO OTHER TOYOTA OR LEXUS VEHICLES ARE INVOLVED IN THIS RECALL." "ON VEHICLES EQUIPPED WITH THE 1ZZ-FE ENGINE AND TWO-WHEEL DRIVE". MY CAR IS A 2008 TOYOTA MATRIX WITH A 1ZZ-FE ENGINE, AND AFTER CALLING TOYOTA DEALERSHIP AND TOYOTA NATIONAL, THEY ARE REFUSING TO HONOR MY RECALL. EVEN WHEN THE WEBSITE STATES "AS PART OF THE RECALL, THE ECM ON INVOLVED VEHICLES WILL BE REPLACED AT NO CHARGE TO THE OWNER." *TR

TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING A LEFT TURN INTO A PARKING SPACE WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AND JUMPED A CURB BEFORE CRASHING INTO A TRASH BIN. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES BUT THE POLICE WERE CONTACTED AND REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,651 AND THE CURRENT MILEAGE WAS 42,680. UPDATED 04/13/12 *BF..UPDATED 04/18/12*BF THE CONSUMER WAS DRIVING 5 MPH. AS HE TURNED INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED UNEXPECTEDLY AND JUMPED THE CURB BEFORE CRASHING INTO A HEAVY CONCRETE TRASH BIN. THE CONSUMER PUT THE VEHICLE IN PARK, BUT THE WHEELS CONTINUED TO REV. BY THIS TIME, SMOKE WAS CREATED BY THE TIRES BURNING. THE WHEELS DID NOT CEASE REVVING UNTIL THE IGNITION WAS TURNED OFF A FEW SECONDS LATER. THE IMPACT MOVED THE CONCRETE BIN ABOUT 1 1/2 FEET FORWARD INTO THE ADJACENT BUILDING. THE AIR BAGS DID NOT DEPLOY. UPDATED 06/05/12 THE CONSUMER STATED THE VEHICLE WAS TOWED TO A COLLISION CENTER RECOMMENDED BY THE INSURANCE COMPANY. THE REPAIRS WERE COMPLETED IN NINE DAYS. COLLISION CENTER DID NOT FIND ANY BROKEN CABLES OR WIRES THAT COULD HAVE CAUSED THE INCIDENT. UPDATED 06/15/2012 *JS

SAFETY RECALL LETTER RECEIVED NOVEMBER 2010, PART AVAILABLE MARCH 2011 MADE APPOINTMENT WITH DEALER MARCH 5TH 2011 DEALER SAID I NEED THE REPLACEMENT PART FOR THE ECM BUT NO PART AVAILABLE WILL CALL WHEN PART IS AVAILABLE. NO CONTACT SINCE. RECEIVED YET ANOTHER RECALL LETTER AUGUST 15, 2011 STARTING THE PROCESS ALL OVER AGAIN. I HAVE COMPLIED BUT WASTED MY TIME ALREADY WITH NO RESULTS. IT IS NOW AUGUST 2011. *KB

I NOTICED A CHIRPING NOISE FROM THE ENGINE. MY HUSBAND TOOK THE MATRIX TO A TOYOTA DEALER WHO ADVISED US, UPON INSPECTION THAT THE BOLT THAT HOLDS THE LIFTER ARM HADSHEARED OFF INSIDE THE ENGINE. WE ARE EXTREMELY FORTUNATE THAT THIS DID NOT RESULT IN AN INJURY ACCIDENT WHILST TRAVELING AT HIGHWAY SPEEDS! THE SERVICE MANAGER SAID HE HAD ONLY SEEN THIS HAPPEN BEFORE WHEN A BELT WAS REPLACED. THE ISSUE HAS NOT BEEN RESOLVED SINCE THE DEALER AND TOYOTA SEEM TO FEEL THAT IT IS NOT THEIR PROBLEM. THE DEALER QUOTED $2200+ AND ADVISED THAT IF THEY CANNOT DRILL THE BOLT OUT, THAT THE SHORT BLOCK WOULD NEED TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACTED RECEIVED NOTIFICATION OF CONCERNING NHTSA CAMPAIGN ID NUMBER: 10V384000 (ENGINE AND ENGINE COOLING) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS FEBRUARY 2011. THE DEALER ADVISED THAT THE PART NEEDED FOR REPAIRS WAS NOT READILY AVAILABLE AND THAT HE WOULD BE CONTACTED WHEN THE PART BECAME AVAILABLE FOR REPAIRS. THE CONTACT STATED THAT THE REPAIR WAIT HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 81,300. UPDATED 3/28/11 *CN THE CONSUMER STATED THE RECALL WAS PERFORMED ON MARCH 17, 2011. UPDATED 03/30/11

TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V384000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE PARTS NECESSARY TO REMEDY THE RECALL WERE UNAVAILABLE. APPROXIMATELY SIX MONTHS LATER, THE CONTACT WAS STILL BEING TOLD THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 59,000.

SUDDEN ACCELERATION IN 2008 MATRIX AUTOMATIC: FIRST KNOWN FAILURE. CAR BROUGHT NEW IN SEPTEMBER 2007; ODOMETER: 6000 MILES. WHILE DRIVING APPROXIMATELY 35 MPH ON EVEN STRAIGHT SMOOTH ROADWAY, THERE WAS A SUDDEN ACCELERATION TO GREATER THAN 70 MPH. WHEN BRAKES WERE APPLIED, THEY DEPRESSED TO FLOOR WITHOUT ANY EFFECT. CAR CONTINUED TO ACCELERATE RAPIDLY. SHIFTED TO NEUTRAL WITHOUT SUCCESS. CAR SLOWED AFTER BEING PLACED IN REVERSE. COASTED TO A STOP. PLACED GEAR IN 2 AND DROVE SLOWLY HOME - APPROXIMATELY 1/2 MILE. FLOOR MATS WERE NOT NEAR EITHER PEDAL AND WERE KEPT STATIONARY BY HOOKS DESIGNED TO KEEP MATS FROM SHIFTING. CALLED TOYOTA SERVICE DEPARTMENT: TOLD THAT FLOOR MATS WERE THE PROBLEM; TALKED TO SERVICE MANAGERS WHO STATED THAT THE SEQUENCE OF EVENTS DESCRIBED WERE IMPOSSIBLE, NO PROBLEMS WERE KNOWN TO EXIST FOR MATRIX AND GREATER THAN 99% OF SUDDEN ACCELERATION PROBLEMS WERE DUE TO DRIVER ERROR. AFTER A DISCUSSION, THE CAR WAS EVALUATED BY THE SERVICE DEPARTMENT. THE FOLLOWING WAS REPORTED: FLOOR MATS HELD IN PROPER PLACE NO OBJECTS ON FLOOR NORMAL BRAKE PEDAL OPERATION NORMAL ACCELERATOR PEDAL OPERATION HEALTH CHECK - POWERTRAIN, CHASSIS, ELECTRICAL, NETWORK SYSTEMS - OK COMPUTER CODES - NO ABNORMALITIES FOUND NORMAL THROTTLE BODY INSPECTION TIRES WITH NORMAL WEAR & FUNCTION PROBLEM WAS NOT DUPLICATED ON TEST DRIVE. WAS TOLD THAT THE CAR IS FUNCTIONING NORMALLY IN ALL AREAS AND HAS NO PROBLEMS. IMPLIED THAT MY EXPERIENCE WAS A MISPERCEPTION OR MISREPRESENTATION. ASSESSMENT: THERE WAS A SIGNIFICANT MALFUNCTION IN THE MATRIX WHICH COULD HAVE LED TO CRITICAL INJURIES OR LOSS OF LIFE. ONLY DUE TO THE TRAFFIC FLOW AT PRECISELY THAT MOMENT, NO ONE WAS INJURED. THE TOYOTA SERVICE DEPARTMENTS DENIED THAT THE PROBLEM EXISTS. RECOMMENDATION: SUDDEN UNEXPECTED ACCELERATION SHOULD BE INVESTIGATED UNTIL AN ANSWER /SOLUTION IS FOUND. THE FINDINGS SHOULD BE SHARED WITH THE PUBLIC. THE COST FOR REPAIRS SHOULD BE PAID BY TOYOTA. *TR

ON MAY 28TH, WHILE PULLING INTO MY DRIVEWAY AS I'VE DONE WITH MY 2008 MATRIX HUNDREDS OF TIMES, THE BRAKES FAILED AND MY CAR RAN INTO MY HOUSE. I COULD FEEL THE ABS FIRING, BUT THE CAR FAILED TO SLOW DOWN. I HAVE A SHORT DRIVEWAY, ABOUT A CAR AND A HALF IN LENGTH, AND IT IS DOWNHILL. THE APPROACH TO THE DRIVEWAY HAS ME TURNING AND BRAKING WHILE GOING OVER THE BUMP OF THE CURB. TO ADD TO THAT, IT WAS RAINING THE DAY THIS HAPPENED. FORTUNATELY, MY APPROACH WAS RATHER SLOW AND NO ONE WAS INJURED. MY CAR SUSTAINED SOME MINOR DAMAGE, AND MY GARAGE SUSTAINED MORE DAMAGE FROM THE FORCE OF THE IMPACT. UNDER THE ADVISEMENT OF MY AUTO INSURANCE AGENCY, I HAD THE CAR TOWED TO THE TOYOTA DEALERSHIP FOR INSPECTION. THEY INFORMED ME THAT THEY RAN A COMPLETE DIAGNOSTIC, AND ALL OF THE SYSTEMS WERE RUNNING FINE. THEY REPORTED TO ME THAT THE BRAKE PADS WERE IN GOOD CONDITION, AND THERE WERE NO HOT SPOTS. FROM THEIR PERSPECTIVE, THE CAR SEEMED FINE. I ADVISED THEM THAT WHILE THE DIAGNOSTICS REPORTED THE CAR AS BEING FINE, THE INABILITY FOR THE CAR TO BRAKE COMING INTO MY DRIVEWAY, AND THE DAMAGE SUSTAINED, LEAVES ME NEEDING A BETTER ANSWER THAN THAT. THEY TOLD ME THAT WHEN IT NEXT RAINED THAT I COULD COME IN AND DRIVE THE CAR WITH ONE OF THEIR TECHNICIANS TO TRY AND RE-CREATE THE ISSUE. IT HAS BEEN SEVERAL WEEKS, AND WE HAVE NOT HAD THE PROPER WEATHER CONDITIONS WHEN THEY HAVE BEEN OPEN AND I HAVE BEEN ABLE TO GET OFF WORK AND GET OVER THERE WITH OUR ONE REMAINING CAR. WHEN I SPOKE TO THE DEALER REP ON MONDAY, HE RE-ITERATED HOW THEIR SOFTWARE DIAGNOSTIC SHOWED THE CAR WAS OPERATING FINE. I ASKED HIM HOW THEN THE 2010 PRIUS HAD A SOFTWARE UPDATE TO CORRECT A BRAKING ISSUE. HE SAID THAT THE PRIUS SITUATION WAS COMPLICATED, BROUGHT ON BY THE COMBINATION OF TURNING, GOING OVER A BUMP AND BRAKING AT THE SAME TIME. I TOLD HIM THAT WAS WHAT HAPPENED DURING MY ACCIDENT. THERE WAS SILENCE, AND A REPEAT STATEMENT THAT I COULD COME IN AND TEST THE VEHICLE WITH THEIR TECH. *TR