2003 TOYOTA PRIUS Complaints

TWO YEARS AGO, MY CAR BEGAN EXHIBITING STEERING ISSUES. WHEN TURNING, BOTH IN REVERSE AND DRIVE, THE STEERING WHEEL WOULD SHUDDER VIOLENTLY. AFTER A FEW SECONDS, THE SHUDDERING SUBSIDED AND THE CAR STEERED NORMALLY. THE ISSUE WAS ESPECIALLY BAD WHEN THE CAR WAS COLD AND IMPROVED AS THE CAR WARMED UP. OVER THE PAST COUPLE OF YEARS, THE ISSUE HAS WORSENED, OCCURRING WITH INCREASING FREQUENCY AND WITH INCREASING VIOLENCE. THE STEERING WHEEL NOW JERKS UNCONTROLLABLY AS I DRIVE, AND THE STEERING WHEEL SHUDDERS WHEN TURNING, SOMETIMES SO VIOLENTLY THAT I CANNOT HOLD ONTO THE WHEEL OR CONTROL THE CAR. TURNING LEFT IS BECOMING PROGRESSIVELY DIFFICULT; THE CAR PULLS CONSTANTLY AND SHARPLY TO THE RIGHT EVEN THOUGH THE TIRES ON THE CAR WERE JUST ALIGNED. THE 2003 TOYOTA PRIUS WAS ALREADY RECALLED FOR STEERING ISSUES EXACTLY AS I DESCRIBE. TOYOTA CLAIMED THE ISSUE LAY WITH THE PINION SHAFT NUTS. THE PINION SHAFT NUTS IN MY CAR WERE ALREADY REPLACED, PER THE RECALL. HOWEVER, THE STEERING PROBLEM PERSISTS AND IS GROWING WORSE. FROM MY RESEARCH, OTHER 2003 TOYOTA PRIUS OWNERS DESCRIBE THE SAME PROBLEM, AND THE SAME FAILURE OF THE RECALL REPAIR TO REMEDY THE PROBLEM. MECHANICS NOT AFFILIATED WITH TOYOTA HAVE TOLD ME THIS IS A COMMON, WELL KNOWN ISSUE WITH THE 2003 TOYOTA PRIUS. ACCORDING TO THE TOYOTA RECALL NOTICE, "IF THE STEERING WHEEL IS REPEATEDLY AND STRONGLY TURNED TO THE FULL-LOCK POSITION, THERE IS A POSSIBILITY THE NUTS SECURING THE PINION SHAFT IN THE STEERING GEAR BOX ASSEMBLY MAY BECOME LOOSE." (HTTP://PRESSROOM.TOYOTA.COM/RELEASES/TOYOTA+PRIUS+EPS+PINION+SHAFT+NUT+JUNE+2011+RECALL+FAQ.HTM). HOWEVER, MY CAR HAS BEEN DRIVEN GENTLY AND MAINTAINED WELL THROUGHOUT ITS LIFE. DESPITE MY CAREFUL CARE OF THE VEHICLE, IT HAS BECOME DANGEROUS TO DRIVE. I BELIEVE THE RECALL INSUFFICIENTLY ADDRESSED THE STEERING ISSUES ENDEMIC TO THE 2003 TOYOTA PRIUS. *TR

I TOOK MY CAR IN A WEEK BEFORE THIS INCIDENT BECAUSE I NEEDED SERVICE AND WAS GOING ON A TRIP TO SAN DIEGO WITH MY 5 YR OLD DAUGHTER. KEYES TOYOTA IN VAN NUYS DID EVERYTHING TO IT AND REPLACED MY FRONT BRAKES AND INSPECTED EVERYTHING INCLUDING THE OTHER BRAKES... SO YESTERDAY, IM ON THE FREEWAY AND SUDDENLY A PIERCING, LONG BEEP HAPPENS AND 2 WARNING LIGHTS COME ON. " BRAKE AND ABS" ... I'M THINKING " WHAT JUST HAPPENED! I JUST HAD MY CAR MADE PERFECT THE OTHER DAY!!?? .. AND THEN, NOT TWO MINUTES AFTER THOSE WARNING LIGHTS CAME ON, MY BRAKES COMPLETELY FAILED!! PEDAL TO THE FLOOR NOTHING! :-( ... I WAS SOOOOOO SCARED.... I PUT MY HAZARDS ON AND CREPT OVER TO FIND A SHOULDER .... I WEAVED OVER WITHOUT CAUSING AN ACCIDENT THANK GOD SO I GET TO THE SHOULDER THANKFULLY BUT IT'S A SHORT SHOULDER... AND IM PRAYING AS I ROLL TO A STOP .. I'VE BEEN BACK AND FORTH WITH THE DEALERSHIP AND TOYOTA CORPORATE THESE PAST 24 HOURS BECAUSE I SHOULD NOT HAVE TO PAY OVER $2000 FOR SOMETHING THAT IS THE MANUFACTURERS FAULT!!... I COULD HAVE DIED OR KILLED SOMEONE...WHAT IF MY DAUGHTER WAS IN THE CAR AND I WAS AT AN INTERSECTION SLOWING FOR A RED LIGHT!!?? OH MY GOD!... SOMETHING HAS TO BE DONE... I'M FULLY READY TO SUE TOYOTA...GO TO THE NEWS OUTLETS...LOS ANGELES TIMES...ANYONE WHO WILL MAKE THIS PUBLIC... NO ONE SHOULD DIE BECAUSE THEY ARE TRYING TO HELP THE ENVIRONMENT.... AND NO ONE SHOULD DIE BECAUSE A CORPORATION WON'T OWN UP! ..I'M PUTTING A STOP ORDER ON THE REPAIR TOMORROW MORNING....I'M HOPING YOU CAN HELP ME AND OTHERS WHO COULD POTENTIALLY BE FATALLY INJURED (OR THEIR CHILDREN) FROM AN ELECTRICAL SYSTEM THAT JUST FAILS! BOTH THE DEALERSHIP AND CORPORATE JUST SAID " WELL, THAT PARTICULAR PART ONLY HAS A 3 YR WARRANTY OR 36,000 MILES AND SO AFTER THAT IT'S THE OWNERS RESPONSIBILITY. REALLY? IT'S MY RESPONSIBILITY IF YOUR CRAZY FAULTY CAR KILLS ME OR MY CHILD? NUTS! *TR

NOTIFIED BY DEALER THAT BOTH CV JOINTS ON FRONT AXLES ARE SEVERELY WORN AND IN DANGER OF FAILURE. THE CAR HAS 56,488 MILES ON IT. IT HAS BEEN WELL MAINTAINED, AND MOST MILEAGE WAS COMMUTING AT SPEEDS UNDER 45 MILES/HOUR. THIS WOULD SEEM TO BE A SIGNIFICANT SAFETY CONCERN THAT SHOULD NOT OCCUR AT THIS MILEAGE. *JS

TL* THE CONTACT OWNS A 2003 TOYOTA PRIUS. THE CONTACT STATED AFTER HAVING HER VEHICLE REPAIRED UNDER NHTSA RECALL CAMPAIGN ID NUMBER: 11V304000 (STEERING:ELECTRIC POWER ASSIST SYSTEM) THE STEERING WHEEL WOULD JERK VIOLENTLY AND MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 104,442.

2003 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING PINION SHAFT NUTS ON THE ELECTRIC POWER STEERING *TGW THE CONSUMER STATED THE RECALL WAS PERFORMED AT THE DEALERSHIP ON AUGUST 10, 2011. UPON LEAVING THE DEALERSHIP, WHEN THE CONSUMER ATTEMPTED TO USE THE HORN, HE DISCOVERED IT WAS NOT WORKING. THE CONSUMER RETURNED TO THE DEALER, TO INFORM THEM, THE HORN HAD BEEN DISCONNECTED OR MAYBE A WIRE HAD COME OFF. THE DEALER STATED THE RECALL HAD NOTHING TO DO WITH THE HORN. THE CONSUMER STATED THE HORN WAS WORKING PRIOR TO ARRIVING AT THE DEALER. THE CONSUMER THEN CONTACTED TOYOTA CUSTOMER SERVICE AND THEY CONTACTED THE DEALER. THE DEALER STATED IT WAS JUST A COINCIDENCE THAT THE HORN BROKE WHILE PERFORMING THE RECALL. ACCORDING TO THE SERVICE INVOICE, THE HORN AND CRUISE CONTROL SHORT POWER SPIRAL CABLE WAS BAD. *JB THE CONSUMER STATED THE DEALER REFUNDED HIS MONEY. UPDATED 09/23/11*JB CONSUMER'S ISSUE RESOLVED 12/6/11 *ET

TL* THE CONTACT OWNS A 2003 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL WOULD VIBRATE ABNORMALLY WITH THE ILLUMINATION OF THE POWER STEERING WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS REPAIRED MULTIPLE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 100,000.

WHEN I PUT CAR IN REVERSE, OR SOMETIMES IN TURNING, THE STEERING WHEEL STARTS TO VIBRATE. AT TIMES I HAVE TO STOP AND LET IT FINISH, AS I CANNOT KEEP MY HANDS ON IT. THIS STARTED HAPPENING MORE OFTEN AFTER CAR WAS RECALLED FOR STEERING ISSUE. *TR

TL* THE CONTACT OWNS A 2003 TOYOTA PRIUS. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V304000 (STEERING:ELECTRIC POWER ASSIST SYSTEM). AFTER THE VEHICLE WAS REPAIRED THE STEERING WHEEL WOULD VIBRATE EXCESSIVELY WHILE IN REVERSE OR WHEN ATTEMPTING TO MAKE A TURN WHILE ACCELERATING AT A TRAFFIC LIGHT OR STOP SIGN. THE CONTACT STATED PRIOR TO THE RECALL REPAIRS THE STEERING WHEEL WOULD ALSO VIBRATE. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. UPDATED 09/15/11 *BF UPDATED 10/03/11*JB

TWICE NOW MY STEERING HAS FROZEN AS I AM STRAIGHTENING THE STEERING WHEEL AFTER MAKING A TURN. THERE ARE NO PARTICULAR EVENTS LEADING UP TO THE FAILURE, THOUGH THIS TIME MY STEERING HAD FELT STIFFER AND JERKIER OFF AND ON BEFORE THE TIME WHEN IT ACTUALLY FROZE. THE FIRST TIME IT HAPPENED I HAD IT TOWED RIGHT TO THE DEALER. THIS TIME, I WAS ACTUALLY ABLE TO GET IT MOVING AGAIN, BUT IT CONTINUED TO FREEZE RANDOMLY THE NEXT COUPLE OF TIMES I DROVE IT. IN BOTH INSTANCES, THE "SOLUTION" IS TO REPLACE THE STEERING RACK. *TR

CUSTOMER STATES VEHICLE BEGAN RACING WILDLY, ACTING LIKE TRANSMISSION WAS NOT ENGAGED. DRIVER STATED AS NOT DEPRESSING THE ACCELERATOR DURING THE ALLEGED EVENT. CUSTOMER WAS DRIVING ON STEEP UPHILL GRADES AT APPROXIMATELY 45 MPH. VEHICLE WAS SHUT OFF AND RESTARTED. VEHICLE PROCEEDED TO OPERATE WITH 6-7 REOCCURRENCES THROUGHOUT 100 MILES OF DRIVING AT HIGHWAY SPEEDS. CUSTOMER STATES THAT THIS HAS NEVER HAPPENED BEFORE HOWEVER 6 MONTHS EARLIER THE VEHICLE WOULD NOT START AND WOULD STALL REPEATEDLY. CUSTOMER STATES VEHICLE AS RELATIVELY TROUBLE FREE WITH A HISTORY OF ROUTINE MAINTENANCE AS WELL AS REPLACEMENT OF THE REAR WHEEL BEARINGS. (NOTE: THIS RECORD WAS RECEIVED VIA TELPHONE BY AN ODI INVESTIGATOR RATHER THAN THROUGH OUR HOTLINE OR ONLINE FORM. IT HAS BEEN ADDED TO OUR COMPLAINT FILE IN RESPONSE TO A THIRD PARTY REQUEST.) UPDATED 05/03/12*LJ UPDATED 05/04/12