2004 TOYOTA PRIUS Complaints

DT: WHILE DRIVING ON DRY PAVEMENT AT 35 MPH THE VEHICLE STALLED. THE CONSUMER PULLED OFF TO THE MEDIAN. THERE WERE LIGHTS FLASHING IN DASHBOARD, THE DRIVER NOTICED THAT THE WARNING CODES INCLUDED DO NOT DRIVE, AND NO BRAKES, ETC. JUST BEFORE STALLING, THE WARNING CODES CAME ON, INCLUDING NO BRAKES, DO NOT DRIVE, ALL HAZARDS, THE EXPLANATION POINTED TO A TRIANGLE AND ALL PRECAUTIONARY SAFETY WARNING LIGHTS APPEARED. ONCE THE VEHICLE WAS STOPPED AT A MEDIAN THERE WAS NO RESPONSE FROM THE CAR, IT WAS TOTALLY DEAD. AFTER THE LIGHTS CAME ON, NO ACCELERATION, THERE WAS NO ENGINE SOUND TO THE OWNER'S KNOWLEDGE. THERE WAS NO OBVIOUS LOSS OF POWER STEERING AS FAR AS THE OWNER KNEW, IT WAS NOT EXTREMELY DIFFICULT TO GET TO THE MEDIAN. THE VEHICLE WAS NOT ABLE TO BE RESTARTED. THE OWNER TRIED TO START THE VEHICLE TWICE. AT THIS POINT, THE OWNER DIDN'T KNOW IF THE LIGHTS STAYED ON, BUT THE HAZARDS LIGHTS WERE WORKING AS SHE LEFT TO GO CALL FOR HELP. AT THE DEALERSHIP, THE VEHICLE WAS JUMPED TO GET IT OFF THE TOW TRUCK. THIS OCCURRED ABOUT 45 MINUTES. THE DEALER STATED THEY HAD NO IDEA WHAT COULD BE WRONG WITH THE VEHICLE, AND THIS SEEMED TO BE A NEW OCCURRENCE TO THE DEALERSHIP. *AK *SC *JB

FOR THE SECOND TIME MY 2004 PRIUS HAS STALLED WHILE DRIVING AND SHUT DOWN. I HAVE ATTACHED MY PREVIOUS REPORT TO YOU WHEN IT HAPPED IN MAY 2005. THE FIRST TIME THE ECU WAS REPROGRAMED. THIS TIME I WAS DRIVING ON THE FREEWAY GOING 65 MILES PER HOUR ON JULY 2, 2005 WHEN THE EMERGENCY ENGINE LIGHTS CAME ON ON THE DASH BOARD. THE VEHICLE QUICKLY LOSS POWER BEFORE THE ENGINE SHUT DOWN. THE BATTERY METER CONFIRMED THE LOSS OF RESERVE. I HAD THE VEHICLE TOWED APPROXIMATELY 50 MILES TO MAITA TOYOTA WHERE I HAVE MY PRIUS SERVICE. THE VEHICLE WAS KEEP FROM JULY 2 - 12, 2005. THE SERVICE DEPARTMENT WAS NOT ABLE TO IDENTIFY THE PROBLEM. I PICKED UP THE VEHICLE AND DROVE IT HOME TODAY. NOW I HAVE TO WATCH FOR THE NEXT TIME THAT IT HAPPENS FOR TOYOTA TO RESEARCH THE PROBLEM MORE. A FILE WAS OPEN WITH TOYOTA #2005 00071145 BUT WITHOUT ANY HELP TO IDENTIFY THE PROBLEM. CONTACT 1-888-DASH-2-DOT (1-888-327-4236) TTY ' 1-800-424-9153 OR ' 1-202-484-5238 ' ' ' CONSUMER INFORMATION NAME : MR. CHRISTOPHER SMITH ORG. NAME : ADDRESS : P O BOX 1543 CITY, STATE, ZIP : CARMICHAEL, CA 95608 USA DAYTIME PHONE : 9163908494 DESCRIPTION : 5/6/05 MY 2004 PRIUS WITH 20,400 MILES WITHOUT WARNING LOSS ALL POWER AND SHUT DOWN WHILE DRIVING HAZARD LIGHT CAME ON WARNING TO TAKE TO TOYOTA DEALER. THE VEHICLE WOULD NOT START. THE BATTERY METER LEVEL WAS COMPLETELY DEAD. THE VEHICLE HAD TO BE TOWED TO MAITA TOYOTA 2500 AUBURN BLVD, SACRAMENTO, CA 95821, 916 481-5353 FOR REPAIR. THE WORK ORDER STATED THE CAUSE WAS THE ECU WHICH WAS REPROGRAMED WHICH CLEARED STORED CODES. CODE PULLED P3191. IS THIS A NEW FINDING IN THE PRIUS? INCIDENT DATE : 5/5/05

FAX LTR INVESTIGATION OF THE TOYOTA PRIUS HYBRID ELECTRIC VEHICLE MODEL YEARS 2004 & 2005 REPORTS OF VEHICLE STALLING AT HIGH SPEEDS.*MR *NM

DT: OWN 2004 TOYOTA PRIUS AND ON 6 DIFFERENT OCCASIONS WHILE DRIVING IN THE CITY, THE ENGINE HAS STALLED OUT. THE CONSUMER HAD TO STOP AND WAIT ABOUT 10 MINUTES AND RESTART THE ENGINE AND EVERYTHING WOULD BE FINE. TOOK TO DEALER AND THEY COULD NOT DIAGNOSE THIS UNLESS THEY ENCOUNTERED THIS AS IT HAPPENED. THIS IS THE ONLY PROBLEM WITH THE VEHICLE. *TT *SC *JB

DT: CONSUMER STATED: VEHICLE QUIT WHILE DRIVING, THE WARNING LIGHTS DID COME ON BEFORE IT DIED. WHILE GOING 30-35 MPH AND IT JUST DIED AND COULDN'T RESTART. THE ELECTRICAL SYSTEM STAYED ON. CALLED TOW TRUCK BY THE TIME THEY GOT THERE IT STARTED. STILL HAD TO TAKE IT TO DEALER, AND WARNING LIGHTS WENT OUT. DEALERSHIP REPROGRAMMED THE COMPUTER.*AK *SB

DT; LAST SUMMER WAS DRIVING DOWN HIGHWAY AT ABOUT 45-50 MPH AND ONE OF THE ENGINES WENT OUT, AND THE CAR DECELERATED AND FINALLY STALLED OUT. PARKED BY ROADSIDE ,AND HAD TO BE TOWED TO DEALERSHIP. SERVICEMAN DID A COMPUTER CORRECTION, BUT DID NOT RECORD THIS BECAUSE IT HAPPENED AT NIGHT. AGAIN ABOUT 2 MONTHS AGO THE ENGINE WENT OUT, CAR SLOWED, AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALERSHIP. THE CAR WAS RETURNED WITHOUT EXPLANATION. AFRAID THIS MAY HAPPEN AGAIN. *AK *SB

WAS DRIVING HOME AT APPROXIMATELY 50MPH WHEN THE 2004 PRIUS SUDDENLY SHUT DOWN AND WAS INOPERATIVE. WE PULLED THE CAR OVER, WAITED ABOUT 15 MINUTES, AND WAS ABLE TO RESTART. THE MOTOR.

2004 TOYOTA PRIUS. STALLED WHILE DRIVING AT ABOUT 40 MPH. ABLE TO RESTART CAR AFTER DRIVING WITH ELECTRIC MOTOR FOR A FEW BLOCKS.

ENGINE FAILURE AT APPROXIMATELY 55 MPH. HAD JUST COME THROUGH A TOLL GATE AND MERGING INTERSECTION. WHILE ACCELERATING THROUGH ABOUT 55 MPH THE DASHBOARD LIGHTS ALL LIT UP AND THE ENGINE DIED. TRAVELLED TO A SAFE LOCATION VIA BATTERY POWER AND CALLED DEALER. CAR HAS BEEN TOWED TO TOYOTA DEALER IN LEESBURG, BUT THEY CAN NOT WORK ON THE CAR UNTIL A BATTERY CHARGER IS REVIEVED FROM TOYOTA. THEY SAY THERE IS ONLY ONE IN THE 4 STATE REGION SO IT COULD BE A WEEK OR SO. NO EXPLAINATION BY SERVICE DEPARTMENT ON WHAT CAUSES THIS PROBLEM.

DT: A. HOW LONG AND AT WHAT SPEED WAS THE CONSUMER DRIVING BEFORE THE VEHICLE LOST POWER? 4 MINUTES, 50 MPH. B. HAS THE CONSUMER ACCELERATED, DECELERATED OR DROVE AT A STEADY PACE WHEN THE VEHICLE LOST POWER? STEADY PACE. C. AFTER THE VEHICLE LOST POWER WAS THE DRIVER ABLE TO CONTINUE DRIVING THE VEHICLE? IF SO, HOW LONG AND AT WHAT SPEED. IT STALLED OUT. D. DID ANY WARNING LIGHTS APPEAR BEFORE AND/OR AFTER THE INCIDENT OCCURRED? IF SO, DESCRIBE THE LIGHTS THAT WERE LIT. AS IT HAPPENED A HAZARD ICON AND AN ENGINE CHECK LIGHT CAME ON. E. DID THE VEHICLE EVENTUALLY STALL AND COME TO A STOP? HOW LONG DID THIS OCCUR AFTER THE WARNING LIGHTS WERE LIT? YES, 30 SECONDS. F. WAS THE DRIVER ABLE TO RESTART THE VEHICLE RIGHT AFTER IT STALLED? IF SO, HOW LONG DID IT TOOK, 3-4 TIMES OR 2-3 MINUTES)? TOOK A COUPLE OF TIMES, BUT IT STARTED WITHIN A MINUTES. G. WAS DRIVER ABLE TO RESTART THE VEHICLE AFTER LETTING IT SIT AWHILE? YES. H. WAS THE VEHICLE TOWED? NO. I. WHAT WAS WRONG WITH THE VEHICLE? IT REQUIRED AN UPDATE OF A COMPUTER PROGRAM. J DID THE DEALER REPROGRAM THE ELECTRONIC CONTROL UNIT (ECU) OR ANY SOFTWARE? YES. K. VEHICLE HAD SPECIAL SERVICE CAMPAIGNS 40A OR 40D PERFORMED PRIOR TO THE INCIDENT? WHEN CONSUMER CALLED TOYOTA SHE WAS TOLD VEHICLE WAS UP TO DATE ON ALL SERVICES . L. HAD VEHICLE ANY PROBLEMS SINCE THE REPAIR? NO. CONSUMER HAD A PROBLEM SIX MONTHS AGO WHERE IT STALLED. . *AK