2009 TOYOTA PRIUS Complaints

I JUST FOUND OUT YESTERDAY AFTER A VISIT TO A TOYOTA DEALERSHIP SERVICE CENTER THAT THE ABS BRAKE ACTUATOR ON MY 2009 PRIUS HAS FAILED AND NEEDS TO BE REPLACED. I WAS QUOTED AT $1750 FOR THE PART AND $605 FOR THE LABOR, PRE-TAX. I DID SOME ADDITIONAL RESEARCH ON THIS ISSUE AND FOUND THAT THERE WAS A WARRANTY ENHANCEMENT PROGRAM ' ZG1 SPECIFICALLY FOR THIS PART AND ISSUE. (HTTPS://TOYOTATALK.COM/WP-CONTENT/UPLOADS/2018/09/T-CP-ZG1-A110-D-1.PDF) IN LATE 2018 I FIRST REPORTED CLICKING AND KNOCKING IN MY BRAKES, AND LAST TIME I WENT FOR SERVICE (BEFORE TODAY) I REPORTED IT TO THE SERVICE REPRESENTATIVE. THE PROGRAM WAS FOR 10 YEARS AFTER THE DATE OF ORIGINAL SALE, WHICH ENDED IN APRIL 2019. BECAUSE THE BAD PART LASTED 6 MONTHS LONGER I DON'T FEEL THAT IT IS RIGHT FOR ME TO HAVE TO PAY FOR THE FAULTY WORKMANSHIP IN THE VEHICLE FROM THE FACTORY WHEN IT FIRST DROVE OFF THE LOT. THE ISSUE THAT I REPORTED BACK THEN ARE THE PRELIMINARY SIGNS OF THE ACTUATOR GOING BAD (HTTPS://PRIUSCHAT.COM/THREADS/BRAKE-ACTUATOR-WARRANTY-EXTENSION-FROM-TOYOTA.168243/) HAD THIS ISSUE BEEN CAUGHT I WOULD HAVE BEEN IN THE WARRANTY ENHANCEMENT WINDOW AND WOULD NOT BE IN THE HOLE I AM NOW WHERE I AM SITTING AT HAVING TO SPEND HALF THE VALUE OF MY CAR TO FIX IT. MY ISSUE IS THAT I DO NOT FEEL THAT IT IS RIGHT FOR ME TO BE ON THE HOOK FOR THIS PART SINCE TOYOTA HAS ITSELF CONFIRMED THE PART WAS FAULTY WHEN IT WAS PUT ON MY VEHICLE AND WAS HONORING REPLACEMENTS. IT SEEMS A LITTLE UNFAIR THAT TOYOTA WOULDN'T ACKNOWLEDGE THAT MY PART IS FAULTY AND REPLACE IT AS SOON AS IT CAME TO LIGHT. WHAT CAN I DO TO GET SOME RELIEF FOR THIS MATTER BECAUSE I NEED MY CAR TO BE FUNCTIONAL TO GET TO WORK AND PAY MY BILLS!

I WAS TURNING LEFT AND WAS HIT BY AN ONCOMING CAR. MOST DAMAGE DONE TO THE FRONT RIGHT. THE CAR WAS TOTALED. I WAS GOING ABOUT 5-10MPH THOUGH THE ONCOMING CAR WAS GOING APPROXIMATELY 40MPH. THE FIREMEN, POLICE AND INSURANCE ADJUSTER WERE ALL VERY CONCERNED THAT THE AIRBAGS DID NOT DEPLOY. MY BABIES WERE SAFE IN THE BACKSEAT THANKS TO THEIR CAR SEATS. I HAD TO GO TO THE HOSPITAL AND SUFFERED A CONCUSSION. WE JUST HAD OUR CAR TUNED UP AT OUR LOCAL TOYOTA DEALERSHIP NOT EVEN 6 MOS AGO. THEY DID NOT SAY ANYTHING ABOUT A CONCERN WITH THE AIRBAGS.

TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. WHILE DRIVING 30 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT RAN A RED LIGHT. THE AIR BAGS DID NOT DEPLOY. POLICE REPORT NUMBER: 190815712 WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE KNEE AND HIS HEAD WAS INJURED DUE TO STRIKING THE UPPER WINDSHIELD AND REARVIEW MIRROR. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT SUFFERED A HEADACHE FOR A FEW DAYS FOLLOWING THE CRASH. THE CONTACT'S VEHICLE WAS TOWED TO HIS HOUSE. THE VEHICLE WAS NOT DESTROYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

ABS ACTUATOR. THE DIAPHRAGM IN THE BRAKE ACCUMULATOR FAILS. THIS IS A KNOWN RECALL. HOWEVER MINE IS BEYOND THEIR EXTENDED WARRANTY ON THE RECALL OF BOTH PAST TEN YEARS AND PAST 175000. DEALER ESTIMATE WAS $2500 TO REPAIR. THIS IS AN ESSENTIAL SAFETY RECALL DUE TO THE FACT THAT WHEN IT COMPLETELY FAILS THE VEHICLE LOSES POWERED BRAKING LEAVING ONLY EMERGENCY BRAKES AND ENGINE BRAKING MODE WHICH ARE INADEQUATE AND NOT DESIGNED TO STOP THE VEHICLE BY THEMSELVES. THIS SHOULD BE A LIFETIME WARRANTY RECALL NOT AN EXTENDED WARRANTY RECALL.

ABS PUMP WENT BAD. ALSO WHEN BRAKING HARD, THE CAR WILL LET GO OF THE BRAKES. TURNING ON THE CAR AND IMMEDIATELY REVERSING THE CAR BRAKES WILL NOT WORK UNTIL AFTER EVERYTHING IS LOADED IN THE CAR. MAKING BACKING UP DANGEROUS.

SOMETIMES THE BRAKES DON'T WORK. IT HAPPENED TO ME AS I WAS EXITING A PARKING SPOT , I'VE PUT THE GEAR IN REVERSE WITH MY FOOT ON THE BRAKE BUT THA CAR KEPT MOVING AND THE BRAKE PEDAL FELT HARD.

MY ABS, TRACTION CONTROL, AND MASTER BRAKE LIGHT CAME UP ON THE DASH. THE PROBLEM IS A FAILING BRAKE ACTUATOR, WHICH IS A KNOWN ISSUE BY TOYOTA. SPOKE TO TOYOTA A DWAS TOLD THAT I AM OUT OF THEIR TEN YEAR EXTENDED WARRENTY FOR THIS ISSUE AND IT WOULD BE A ROUGHLY $2700 REPAIR. WHY THIS BRAKE ACTUATOR WAS NEVER PLACED AS A RECALL IS BEYOND ME AS A COMPLETE FAILURE IS AN ACCIDENT WAITING TO HAPPEN. TOYOTA REFUSES TO BUDGE ON THEIR "EXTENDED" WARRENTY FOR A KNOWN DEFECTIVE PART, THAT WOULD CAUSE A SERIOUS HAZARD IF IT FAILED WHILE DRIVING.

TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. WHILE DRIVING 25 MPH, THE BRAKE PEDAL SEIZED WHEN IT WAS DEPRESSED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT MANAGED TO PUMP THE BRAKE PEDAL THREE TIMES AND THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO TOYOTA OF BRAINTREE (210 UNION ST, BRAINTREE, MA 02184, (781) 848-9300). A SECOND DIAGNOSTIC TEST WAS CONDUCTED, WHICH RENDERED THE SAME OUTCOME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 84,500.

ZG1 KNOWN ISSUE WITH BRAKE ACTUATOR ASSEMBLY. WARRANTY ENHANCEMENT PROGRAM ZG1 WAS ISSUED TO COVER 2ND GEN PRIUS' FOR 10 YEARS. AT 10 YEAR 3 MONTHS AND 143K MILES HAD UNIT FAIL, LEAVING DRIVING WITH ONLY FUNCTIONING REAR BRAKES. THIS LARGE OF A SAFETY ISSUE SHOULD HAVE BEEN A RECALL. HOW TOYOTA WAS ABLE TO AVOID A RECALL WITH THIS LIMITED WARRANTY EXTENSION IS CONCERNING, I WAS AWAY FROM HOME WHEN I GOT INTO MY CAR AND ALL OF THE BRAKE RELATED WARNING LIGHTS TURNED ON AND A WARNING BEEP TURNED AND REMAINED ON. ONLY REAR BRAKES FUNCTION. TOYOTA CASE NUMBER 1906130936

2009 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO DAMAGED INVERTER. *LD *JS THE CONSUMER STATED WHILE DRIVING THE VEHICLE BEGAN TO LOSE POWER AND WARNING LIGHTS FLASHED ON THE DASHBOARD. *JS