2004 TOYOTA PRIUS Complaints

TL* THE CONTACT OWNS A 2004 TOYOTA PRIUS. WHEN THE VEHICLE WAS STARTED, THE INSTRUMENT PANEL WOULD NOT ILLUMINATE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. ON SEVERAL OCCASIONS, THE VEHICLE WOULD NOT POWER OFF AFTER THE ON/OFF SWITCH WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE MULTI FUNCTIONAL DISPLAY MULTI-METER AND THE POWER SWITCH WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE EXTENDED WARRANTY NO LONGER APPLIED TO THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNED A 2004 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 15 MPH AND WHILE ATTEMPTING TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO THE REAR OF AN SUV. THE CONTACT SUSTAINED MULTIPLE TOE INJURIES ON THE RIGHT FOOT, INCLUDING ONE FRACTURED TOE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 205,000.

SPEEDOMETER & OTHER CONTROL INFORMATION DISPLAY WENT BLANK. PULLED OVER TO SIDE OF ROAD BUT UNABLE TO TURN OFF ENGINE. CONTACTED TOYOTA & WAS TOLD PROBLEM IS KNOWN & WARRANTY EXTEND TO 9 YEARS & UNLIMITED MILES. HOWEVER, MY VEHICLE IS OLDER THAN NINE YEARS, SO I MUST PAY ESTIMATE $1400 TO FIX & CAR WILL BE UNAVAILABLE FOR ESTIMATE 2 WEEKS. THE VEHICLE IS UNSAFE TO DRIVE, PRIOR TO THIS KNOWN PROBLEM OCCURRING CAR WAS OPERATING PERFECTLY ( AVERAGING 50 MPG PER TANK OF GAS, DOCUMENTED). THIS APPEARS TO BE A SAFETY PROBLEM THAT WAS KNOWN BY THE MANUFACTURER, HOWEVER THEY SEEMS TO BE TRYING TO HIDE THIS BY MAKING THE STATISTICAL ESTIMATE THAT BY EXTENDING THE WARRANTY THE MAJORITY OF THESE CARS WOULD BE OFF THE ROAD AND THEIR LAWYERS & LEGAL INSURANCE WOULD COST LESS THAN THE FEW HUMANS KILLS AFTER THIS ARBITRARY 9 YEAR RISK PERIOD. I COULD HAVE BEEN KILLED AS A RESULT OF THIS FAILURE! FORTUNATELY I WAS NOT, HOWEVER I AM LEFT WITH A VEHICLE THAT IS UNDRIVEABLE (WITH NO WARNING!) AND CAN ONLY BE REPAIRED BY TOYOTA AT A COST I AM NOT ABLE TO AFFORD!

AS I WAS GOING DOWN A HILL THE ABS VSC BRAKE LIGHT CAME ON AND THE BRAKES FAILED. THE PEDAL BECAME MUSH AND I LOST POWER BRAKING. THIS CAUSED ME TO ALMOST HIT THE CAR IN FRONT OF ME. I SWERVED TO THE SIDE OF THE ROAD AND PULLED OFF THE SHOULDER JUST MISSING THE GUARD RAIL. I HAVE FOUND OUT THAT TOYOTA KNOWS ABOUT THIS FAULTY PROBLEM AND NOW THEY DEALERSHIP WANTS TO CHARGE 3,000 TO FIX IT.

PASSENGER SIDE HEADLIGHT BEGAN TO TURN OFF INTERMITTENTLY AND HAS CONTINUED SINCE.

HEADLAMP FAILS INTERMITTENTLY. USUALLY CORRECTED BY SWITCHING THE HEADLIGHT SWITCH OFF AND THEN BACK ON. SOMETIMES THIS DOES NOT CORRECT THE PROBLEM.

THE DASHBOARD DISPLAY FAILED TO LIGHT UP, BUT THE CAR TURNED ON. IT DID GO INTO DRIVE, SO I DROVE MY DAUGHTER TO SCHOOL, THEN STOPPED TO CALL COGGIN TOYOTA AT THE AVENUES TO REPORT THE PROBLEM, BUT THE CAR WOULD NOT TURN OFF. THEY SAID IT WAS THE INSTRUMENT CLUSTER, A KNOWN PROBLEM WITH THE PRIUS AND FOR WHICH THERE WAS A TECHNICAL SERVICE BULLETIN AND A WARRANTY ENHANCEMENT, ALTHOUGH THAT "ENHANCEMENT" ENDED 9 YEARS AFTER THE VEHICLE WENT INTO SERVICE. I BROUGHT THE CAR IN RIGHT AWAY SINCE I COULDN'T TURN IT OFF. MY CAR IS 10 YEARS OLD. I CALLED TOYOTA TO COMPLAIN THAT I HAD NOT BEEN TOLD ABOUT THIS WHEN IT WAS STILL UNDER THE ENHANCED WARRANTY PERIOD (ALTHOUGH THEY HAVE RECORDS SAYING THEY MAILED SOMETHING) AND THAT IF I HAD KNOWN ABOUT THIS (AND APPARENTLY DOZENS OF OTHER PROBLEMS LOOMING OUT THERE FOR WHICH THERE ARE TSBS) ONE WEEK EARLIER WHEN I PAID OVER $3,000 TO HAVE THE HYBRID BATTERY ARRAY REPLACED, I MIGHT HAVE MADE A DIFFERENT CHOICE. MY BIGGEST COMPLAIN CENTERS ON BEING TOLD WHAT I BELIEVE WAS A LIE BY THE TOYOTA CUSTOMER SERVICE REP --[XXX] -- WHEN I PRESSED FOR WHY, IF THE MANUFACTURER KNOWS THE PART HAS A HIGH FAILURE RATE THAT IT'S WILLING TO TAKE RESPONSIBILITY FOR, DOES THAT ENHANCED WARRANTY PERIOD END? SHE TOLD ME THE GOVERNMENT OF CALIFORNIA AND OTHER STATES LIMITS THAT PERIOD TO 9 YEARS. SHE COULD NOT PROVIDE DOCUMENTATION OF THAT GOVERNMENT REGULATION, AND IT DOESN'T SOUND RIGHT THAT REGULATIONS IN CALIFORNIA (OR OTHER STATES) WOULD LIMIT THE TIME IT WOULD ALLOW A COMPANY TO OFFER REPAIRS TO ITS PRODUCT WITH AN ENHANCED WARRANTY. HAS THIS HAPPENED TO ANYONE ELSE AND WHAT CAN BE DONE ABOUT IT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LEFT HEADLIGHT TURNED OFF INTERMITTENTLY. IF I TURNED THE LIGHT OFF AND BACK ON THE HEADLIGHT WOULD BRIEFLY WORK BUT THEN TURN OFF AGAIN. *TR

VEHICLE SLIPS INTO NEUTRAL AND/OR WILL NOT REVERT BACK TO DRIVE OR REVERSE. THE PROBLEM IS MOST PREVALENT WHEN WEATHER GETS EXTREMELY HOT (99 DEGREES +). THE ONLY WAY I WAS ABLE TO GET MOVING WAS TO PHYSICALLY HOLD MY SHIFTER IN DRIVE POSITION; THE SECOND I LET IT GO, THE VEHICLE AUTOMATICALLY REVERTED BACK TO NEUTRAL. I HAD MY VEHICLE OVER TO A LOCAL TOYOTA DEALERSHIP ABOUT THIS ISSUE. THE TECHNICIAN AT THAT TIME DID ACKNOWLEDGE THIS WAS STRANGE AND WITNESSED THE PROBLEM ON SITE. AFTER DIAGNOSING THE VEHICLE, HE COULD NOT FIND ANYTHING WRONG; I WAS TOLD TO LEAVE THE CAR WITH THE DEALERSHIP FOR A FEW DAYS TO TRY TO REPLICATE THE PROBLEM; NO OTHER MEANS OF TRANSPORTATION WAS OFFERED. I FELT IT WOULD HAVE BEEN AN UNFAIR EXPENSE TO RENT A CAR FOR AN UNDETERMINED AMOUNT OF TIME WHILE TOYOTA DIAGNOSED MY VEHICLE FOR SEVERAL DAYS; THAT SAID, I DID NOT RETURN TO THE SAME DEALERSHIP FOR THIS SPECIFIC MATTER. GIVEN THAT THIS SEEMS TO OCCUR ONLY IN EXTREME HOT WEATHER, YOU WOULD HAVE TO REPLICATE THE SAME ENVIRONMENTAL CONDITIONS TO DIAGNOSE IT. MOREOVER, GIVEN THE SPONTANEITY OF THIS ISSUE IT COULD TAKE A VERY LONG TIME TO DIAGNOSE IT. THIS IS TRULY A SAFETY CONCERN ESPECIALLY WHEN THE VEHICLE IS IN MOTION. I HAVE ATTACHED TWO YOUTUBE VIDEO LINKS THAT DEMONSTRATE THIS PROBLEM OTHER OWNERS ARE EXHIBITING WITH THIS SAME ISSUE THAT DEMONSTRATE THAT I'M NOT JUST AN ISOLATED CONSUMER WITH THIS ISSUE. HTTP://WWW.YOUTUBE.COM/WATCH?V=QFXEEUC761E HTTP://WWW.YOUTUBE.COM/WATCH?V=HWT-HVN5EH8. *TR

I HAVE BEEN HAVING A PROBLEM WITH MY PRIUS COMBINATION DISPLAY (DIGITAL DISPLAY THAT SHOWS THE SPEED, MILEAGE, FUEL LEVEL, CURRENT GEAR SELECTION, ETC.). SOMETIMES WHEN I TURN ON MY CAR, THE COMBINATION DISPLAY IS BLANK AND WILL NOT TURN ON. THE REST OF THE CAR TURNS ON, BUT THAT DISPLAY REMAINS BLANK. I CAN DRIVE THE CAR, BUT I CAN'T SEE MY SPEED, MILEAGE, OR WHAT GEAR THE CAR IS IN. THIS USUALLY HAPPENS WHEN IT IS COLD OUTSIDE (BELOW 50 DEGREES OR SO). WHEN THE PROBLEM FIRST CAME UP IN 2012, I WOULD TURN OFF THE CAR AND TURN IT BACK ON AND THE DISPLAY WOULD THEN WORK FINE. IT WAS VERY HARD TO REPEAT THE PROBLEM AND IT WAS QUITE INTERMITTENT. THIS WINTER (2014-2015) THE PROBLEM HAS COME BACK, BUT NOW THE DISPLAY WILL OFTEN NOT TURN BACK ON EVEN IF I POWER CYCLE THE CAR. THERE IS ANOTHER NEW RELATED PROBLEM. WHENEVER THE CAR SHOWS THIS DISPLAY PROBLEM, I THEN CANNOT TURN OFF THE CAR. I PRESS THE POWER BUTTON AND NOTHING HAPPENS. I EVEN TRIED TO HOLD IT DOWN FOR 3-10 SECONDS. THE CAR WILL NOT SHUT OFF. I HAVE TO USUALLY DISCONNECT THE BATTERY TO GET IT TO POWER DOWN. THIS PROBLEM HAS ME CONCERNED. NOT BEING ABLE TO SEE MY SPEED IS MY BIGGEST CONCERN. ALSO SINCE THE GEAR SHIFT LEVER ALWAYS RETURNS TO A RESET SPOT (IT DOESN'T STAY IN THE GEAR POSITION AFTER YOU SELECT YOUR GEAR) IT'S IMPOSSIBLE TO SEE WHAT GEAR THE VEHICLE IS IN. ALSO VERY CONCERNING. I TOOK IT TO THE DEALER AND THEY CONFIRMED THE PROBLEM/DEFECT. IT APPEARS THAT MANY OTHER OWNERS HAVE THIS SAME PROBLEM. I BELIEVE THERE IS A DEFECT IN THE MANUFACTURING OF THE DISPLAY/CIRCUIT BOARD. TOYOTA DID INITIALLY OFFER TO FIX THE PROBLEM, BUT BY THE TIME I COULD ACTUALLY REPEAT THE PROBLEM TO SHOW TO THE DEALER, THE OFFER HAD EXPIRED FOR ME TO GET IT REPAIRED. IT'S A SERIOUS ISSUE THAT I WANTED TO REPORT TO THE NHTSA. THANK YOU. *TR