2014 TOYOTA PRIUS Complaints

Something felt wrong with the brakes for many years, but mechanics checked the brake pads and rotors and said they were fine on multiple service visits. I had multiple close calls during quick stops on highways, I though I just needed new tires. I then started to hear a whirring buzz noise become more and more frequent. I researched what it was and found on reddit that there was customer support program ZJB to repair failed brake accumulators, which affects hundreds of thousands of these cars. The problem was that my brakes were only in the process of failing rather than being fully failed enough to send codes and light up the dashboard, which is the only way the customer support program would cover the $4,000 repair. The failure finally happened when I was three hours from home and had half the braking power as usual and had to limp the car home for fear of the brakes going completely out. I can't believe Toyota is letting this many people drive around with a potentially catastrophic brake issue.

I was driving on the highway during rush hour when a loud beeping noice began. My 15 year old cousin was in the passenger seat and began to check for the source of the beeping. I was driving 55mph on a busy highway with no safe shoulder stop. As I was preparing for the exit, the brakes suddenly became dysfunctional. The pedal was extremely hard to press down and I found myself unable to slow down the car in enough time to avoid hitting upcoming traffic. I found myself in an urgent, life threatening situation and needed to pull over into the emergency lane located before the exit. I could not just consider my safety, but that of other drivers and my 15 year old passenger. She is traumatized. I was able to get the car to stop with my entire weight on the pedal. Once stopped, I scrambled to find the reason for the sudden brake problem, checking if anything rolled under my foot, if the floor mat was loose, if the gear shift was wrong, even checked if I accidentally hit the emergency brake. Nothing was out of place. No new dash lights. I looked in the manual. I had no information. I went to jiffy lube and they performed a diagnostic test and informed me they are unable see all the codes with hybrids because Toyota’s computer can only see Just in August I went to Toyota for my oil change, nothing was said about the brakes needing to be fixed and how repairing them now would prevent the failure of the accumulator pump system. If I had known paying $400-$500 for the brakes then would prevent having to pay $3000 to replace a pump. I would have made that sacrifice and went outside of my budget. This is paramount information that should be disclosed to all Toyota customers that take their car in for care and pay. After further research, I STRONGLY BELIEVE TOYOTA EMPLOYEES PURPOSELY WITHHOLD INFORMATION FROM THEIR CUSTOMERS NOT INFORMING CONSUMERS ABOUT AVOIDING PUMP FAILURE AND THE NEED REPAIR THEIR BRAKES AND IS COMPLICIT IN ANY INCIDENT CAUSED BY PUMP FAILURE MAY CAUSE.

Without warning, my brakes completely stopped working and I was fortunate enough to be somewhere I was able to pull over without being killed. Toyota is aware of this issue, but put a 10 year timeline on the complementary repair, which is totally unacceptable, as owners were not notified directly about this program, therefore how could we know it existed, was a problem, and to go get it fixed within their arbitrary deadline? I could have died losing brakes on the freeway, or even could have killed or injured others. This is a known, and severe safety hazard, and Toyota is not taking responsibility. It is unconscionable. Hoping for a class action lawsuit. It was a $5500 repair in California, which was almost the value of the car. Absolutely brutal and horrendous business practices from this company. Shame on them. I hope this agency NHTSA will add this report to the pile of others who have reported this, and actually take meaningful action for those of us who have been put at risk, and ripped off in the process.

Car was diagnosed at a Toyota dealership with a brake booster issue reading code 20TE07 after my vehicles brakes suddenly would not work and the car continued to jolt forward. The brakes wouldn’t stop the car. According to Toyota, my vehicle is three months outside of the warranty period but under the covered mileage so we are left to repair this defect ourselves. This was a very dangerous situation and could have cost us and our children our lives instead of just the $4800 repair cost. This has happened to both of our Prius’s so this is not a rare issue. Toyota needs to have a plan for these parts failing suddenly and they should all be recalled for safety in my opinion. The experience was very scary and we had zero control over the vehicle when the brakes suddenly went out. Where do I join the class action lawsuit?

My 2014 prius experienced a failing brake booster actuator assembly. I was driving when suddenly my traction control light came on and my brake pedal turned mushy. I pulled over to a parking lot and put my vehicle in park. As soon as I did this, the ABS and parking brake light both turned on. I had the vehicle towed to the Toyota dealership. They diagnosed the problem as an internal leak in the brake booster actuator assembly. This is a common problem with these vehicles, but instead of Toyota issuing a recall, they only did an extended warranty coverage of which my prius didn't fit the parameters. Now I am stuck with a vehicle that is unsafe to drive and a repair estimate of $3,900 because of one of their parts failing. This should clearly have been made a recall with the volume of prius owners experiencing this problem. What a disappointment after having 3 Toyotas for many years.

On [XXX] my brakes failed while driving, (brake booster and actuator) moving at 25 mph, all of a sudden lights ABS and brakes indicator light started flashing and beep. I was approaching a yellow light and attempting to slow down, my foot went to to floor and the were NO BRAKES. I used the EMG brake slow down me pulled into an empty parking lot. My vehicle is available for inspection at request. My safety was was put at risk due to having no control and coming very close to crashing into another car putting that driver at risks as well, but was blessed I was able to avoid an accident. This problem has been confirmed by Phillips Toyota in Leesburg FL #(352)728-3020. The vehicle components have not been inspected by others besides the dealer. I am 2 months over the 10yr customer support program at 102k miles. I have been complaining for the past YEAR to the dealer regarding strange noises like chirping, air deflating when pressing brakes, constant buzzing sounds from system even when car is off, and being propelled forward when going over gravel or railroad track surfaces of the ABS light goes on. This is on record and each time I’d ask, they’d mention it is the brake booster going but because there was no indicator lights or code coming up, they were unable to do anything. My last service in may 2024, I requested a diagnostic on the brake system, which I paid extra for, knowing the 10yr program was about to be expired in July. The dealer found no codes and assured me it was safe to drive and that if I were to see those warning light come on, that I was to drive the car straight to the dealer to inspect. Well, long story short, the lights came on, and immediately the were NO Brakes and I was completely out of control with no time to drive it safely to the dealer. I had it towed to the dealer and they quoted me $3000 to repair brake booster/actuator. I am working with Toyota corporate for compensation. This is a major safety issue that should be a RECALL! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

The braking system is failing with the following codes I tested with the BlueDriver scanner. Code TypeCodeDescription ABS CodesC1241Low or high power supply coltage ABS CodesC1391Abnormal leak in accumulator Main BodyB1206P/W Master SW ECU Communication Stop Main BodyB2321D-Door Motor ECU Communication Stop Main BodyB2430LED Headlight LH Entry and StartU0142Mainbody Ecu Communication Circuit Entry and StartU0155Lost Communication with Instrument Panel Cluster Control Module The car is available for inspection. This puts the drivers, myself and fiance, at risk of catastrophic collision in the event that the brakes fail while driving. I will call Toyota to obtain a replacement of the system that has occurred with many other drivers. The vehicle has not been inspected by manufacturer yet but it is important to know that this is a serious problem that could kill people. The problem was identified when warning lights came up on the dashboard but there is also a sound coming from the brake actuator that shows a problem. The problem is due to manufacturer error, I have driven the vehicle normally.

So my wife is pulling into our driveway with my little ones and notices the ABS, traction control and Brake light come on. I then had the vehicle looked at by a local Toyota dealership and they tell me I'm getting code C1391 and that it's a known issue. They then tell me I'm out of my extended customer support warranty time frame and I will have to pay. According to NHTSA this is a known defect on this vehicle and it affects more than 100k Toyota Prius vehicles. So basically, we've been driving around in a vehicle that the brakes may fail at any moment and potentially kill us all but is only addressed by the manufacturer when the known failure occurs. Even then, they only address it if the error occurs during their set time frame. It seems this has been brought to NHTSA's attention on a few occasions and nothing has been done. I would think brakes are something that warrants a recall on a known defect. Thankfully my wife and kids weren't doing 70mph down the highway when the brakes all of the sudden stopped working.

The contact owns a 2014 Toyota Prius. The contact stated while driving at an undisclosed speed, the brake pedal was depressed with several unknown warning lights illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the brake master cylinder and the brake booster pump assembly had failed and needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

Brake actuator failure, coded as C1391. known issue by Toyota which can result in loss of brakes if not repaired. symptoms of problem: pulsing air sound from master brake cylinder, and/or all braking system lights illuminate on dash.