2016 TOYOTA RAV4 Complaints

MY BRAND NEW CAR CAUGHT FIRE IN THE FRONT WHILE IT WAS PARKED OUTSIDE A RESTAURANT. I CAME OUTSIDE TO LEAVE AND IT WAS TOWED AWAY. THE CAR WAS TOTALED FROM THE FIRE. I SAW THE RAV4 INVESTIGATION IS HAPPENING AND WANTED TO MAKE SURE YOU HAD MY REPORT INCLUDED. THE FIRE HAPPENED IN THE FRONT LEFT (AS IT WAS STATED IN THE ARTICLE OTHER CARS). I CAN SEND YOU ADDITIONAL DETAILS IF NEEDED BUT EVERYTHING IS MATCHING UP WITH THE OTHER INCIDENTS. IT WAS A BRAND NEW CAR WHICH IS WHY IT WAS SUCH A STRANGE EVENT.

TL* THE CONTACT OWNED A 2016 TOYOTA RAV4. WHILE HER HUSBAND WAS MAKING A RIGHT TURN AT 30 MPH, THE VEHICLE ABRUPTLY SHUT OFF WITHOUT WARNING; HOWEVER, HER HUSBAND WAS ABLE TO RESTART THE VEHICLE UPON DEPRESSION OF THE ACCELERATOR PEDAL. AS THEY CONTINUED TO DRIVE, THE FAILURE OCCURRED TWO MORE TIMES AND AFTER THE THIRD FAILURE, A BLACKISH SMOKE BEGAN TO EMIT FROM UNDERNEATH THE FRONT PASSENGER SIDE OF THE HOOD. THE CONTACT'S HUSBAND WAS ABLE TO EXIT THE VEHICLE AND EXTINGUISH THE FIRE WITH A WATER BOTTLE. THE AUTHORITIES WERE CALLED TO THE SCENE, AND THE FIRE DEPARTMENT REMOVED THE BATTERY FROM THE VEHICLE. A FIRE AND POLICE REPORT WERE FILED; NO INJURIES WERE REPORTED. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF STAFFORD(95 GARRISONVILLE RD, STAFFORD, VA 22554) WHERE THEY INITIALLY GAVE THE CONTACT AN ESTIMATE TO REPLACE THE VEHICLE PARTS IN ORDER TO CHECK IF THE VEHICLE WAS STILL OPERABLE. DUE TO THE HIGH COST OF THE REPAIR, HER INSURANCE COMPANY DEEMED THE VEHICLE TOTAL LOSS AND WAS DESTROYED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD BEEN DESTROYED. THE FAILURE MILEAGE WAS 44,156. *BF THE CONSUMER PROVIDED THE REPORT FROM THE FIRE DEPARTMENT.

SOMETIMES MY BRAKES WORK NORMALLY. OTHER TIMES, THE BRAKE PEDAL WILL BE HARD TO PUSH, AND THE BRAKE PEDAL WILL NOT COME BACK UP WHEN I RELEASE IT. IF I DON'T PULL THE PEDAL BACK UP WITH MY FOOT, BRAKES WILL CONTINUE TO BE APPLIED EVEN WHEN I'M ACCELERATING. I CAN'T TELL WHY THEY WORK SOMETIMES AND NOT OTHERS. I COULD SPEND 4 HOURS DRIVING AROUND WITH STICKY BRAKES, AND THEN SUDDENLY, THEY'RE FINE.

HAVE BARELY HAD MY 2016 TOYOTA RAV4 A YEAR, WHEN LAST WEEK JUST LEFT WORK AND TURNED ONTO THE HWY ABOUT 10 MIN GOING ABOUT 65 MPH ON A STRAIGHT STRETCH. ALL OF A SUDDEN I HEARD A BLAST. FIRST I THOUGHT SOMEONE SHOT THE CAR, THEN THOUGHT MUST HAVE BLOWN A TIRE, BUT IT WAS STEERING FINE. I HEARD AIR AND LOOKED UP AT THE SUNROOF AND IT HAD SHATTERED AND EXPLODED, BIG CHUNK HAD BLOWN OUT. MORE LITTLE PIECES WERE BLOWING OUT SO I SHUT THE COVER. TOOK A PICTURE OF MY DISPLAY SHOWING TEMP, SPEED ETC. WASN'T SURE WHAT TO DO, I WAS 30 MILES FROM TOWN, SO I DROVE TO GAS STATION FOR GAS, AND TOOK PICTURES. NEXT MORNING CALLED TOYOTA AND TOLD THEM WHAT HAPPENED. HE MADE ME AN APPT. FOR LATER THAT DAY. I SAID IT SHOULD BE NO COST TO ME AS IT'S OBVIOUSLY A DEFECT IN THE SUNROOF. HE SAID WE WILL TAKE A LOOK AT IT AND SEE IF A ROCK HIT IT OR SOMETHING. I SAID "NO ROCK HIT IT, IT JUST EXPLODED FOR NO REASON". WENT TO APPT AND SERVICE GUY HAD ONLY BEEN ON THE JOB FOR A COUPLE OF WEEKS, THEY SENT OUT MAINTENANCE MANAGER. SHE TRIED TO TELL ME A ROCK MUST HAVE HIT IT, I ARGUED THAT NOTHING HIT IT, IT JUST EXPLODED. THEN SERVICE DIRECTOR CAME OUT, HE SAID THERE'S NO WAY TO PROVE WHAT HAPPENED AND THAT IT SHOULD BE COVERED UNDER MY INSURANCE COMPREHENSIVE FOR GLASS REPAIR. I SAID SURE WITH A $500 DEDUCTIBLE THAT I WILL HAVE TO PAY. HE SAID WELL THERE'S NOTHING THAT WE CAN DO. THEY WROTE UP A REPAIR QUOTE AND GAVE THAT TO ME. THEN A COUPLE GUYS COVERED THE SUNROOF WITH STICKY PLASTIC TO KEEP THE RAIN AND OTHER STUFF OUT. OTHER THAN THAT THEY WERE NO HELP, THEY SAID THEY HAD NEVER HEARD OF THIS HAPPENING, WHICH I FIND HARD TO BELIEVE, SO WHEN I GOT HOME I RESEARCHED EXPLODING SUNROOFS AND FOUND THAT THERE ARE HUNDREDS OF COMPLAINTS. I FEEL IT IS A DEFECTIVE SUNROOF AND TOYOTA SHOULD PAY FOR THE REPAIRS.

ALL 4 TAIL LIGHTS ARE DEVELOPING A WHITE HAZE ON THE INSIDE OF THE LENS THAT WILL EVENTUALLY AFFECT THE VISIBILITY OF THE AFFECTED SAFETY LIGHT. THIS INTERNAL LENS CONTAMINATION CANNOT BE CLEANED AND WILL CAUSE THE LIGHTS TO FAIL TO MEET THEIR ORIGINAL DOT APPROVED SPECIFICATIONS CREATING A SAFETY/CRASH HAZARD. THIS DEFECT APPEARS TO AFFECT ALL 2016-2018 RAV4S SUPPLIED WITH LIGHT ASSEMBLIES MADE BY ICHIKOH/VALEO. NOTE: THIS ISSUE IS NOT CAUSED BY ISOLATED DEFECTIVE CRACKED OR BROKEN LIGHT ASSEMBLIES CONTAMINATED BY WATER. BASED ON MY OWN VEHICLE AND A ROUGH PARKING LOT SURVEY ALL OF THESE LIGHTS WILL DEVELOP THIS ISSUE OVER TIME. MY CURRENT WORKING THEORY IS THAT THIS INSIDE LENS FOGGING IS CAUSED BY LEACHING PLASTICIZERS FROM THE LIGHT ASSEMBLIES COMPONENTS VAPORIZING AND THEN DEPOSITING ON THE INSIDE OF THE LENS. THE AMOUNT OF SUNLIGHT RECEIVED SEEMS TO CORRELATE WITH THE SEVERITY OF THE ISSUE.

PLEASE BE AWARE THAT NEWER TOYOTA CAR AND TRUCK MODELS ARE NOT COMPATIBLE FOR THE MOST PART, WITH THE LATEST TO SERIES OF APPLE IPHONES, THE 11 AND THE JUST RELEASED 12 SERIES. THIS HAS BEEN A KNOWN ISSUE FOR OVER A YEAR, YET NO RESOLUTION HAS BEEN PROVIDED. THIS IS A POTENTIAL SAFETY HAZARD ESPECIALLY IN STATES THAT REQUIRE HANDS FREE USE OF A CELL PHONE WHILE OPERATING A VEHICLE. HOW CAN TWO LARGE COMPANIES NOT WORK TOGETHER TO PROVIDE THE NECESSARY INTEGRATION BETWEEN THEIR PRODUCTS TO ALLOW SAFE OPERATION OF THEIR VEHICLES AND PHONE. I ASK TO NHTSA TO INVESTIGATE THIS MATTER AND TAKE PROPER ACTIONS TO MITIGATE THIS RISK ASAP.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 65 MPH AND APPROACHING AN EXIT OFF THE FREEWAY RAMP, THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY AS THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACTS HUSBAND PUMPED THE BRAKE PEDAL A COUPLE OF TIMES BUT FAILED TO RESPOND CAUSING THE VEHICLE TO CROSSOVER A 4 LANE HIGHWAY, ONTO A UPHILL ONRAMP WHERE IT CAME TO A STOP AFTER CRASHING INTO A CURB. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED TO NORMAL. THE VEHICLE RECEIVED MINOR DAMAGE TO THE PASSENGER FRONT TIRE, AND THE RIM WAS CRACKED. THE VEHICLE WAS TOWED TO A DEALER (BALISE TOYOTA 1399 RIVERDALE ST, WEST SPRINGFIELD, MA 01089 (413) 306-3037) HOWEVER THE VEHICLE WAS NOT DIAGNOSED OR SEEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT A TECHNICIAN WOULD GO OUT TO THE DEALER AND INSPECTED THE VEHICLE RECORDERS WHICH DETERMINED NO FAULTY CODES. THE FAILURE MILEAGE WAS APPROXIMATELY 40,132.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT HE NOTICED MOISTURE COMING FROM THE FLOOR ON THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONDITION WAS NOTICEABLE AFTER IT RAINED OR WHEN THE AIR CONDITIONER WAS BEING USED. THE VEHICLE WAS TAKEN TO THE DEALER LONGO TOYOTA 3534 N. PECK RD., EL MONTE, CA 91731, (626) 539-2403. THE MECHANIC WAS UNABLE DIAGNOSE THE ISSUE SINCE THE FLOOR AREA WAS DRIED. IT WAS SUGGESTED TO THE CONTACT TO BRING THE VEHICLE BACK ANOTHER TIME. THE VEHICLE WAS RETURNED TO THE DEALER AND DIAGNOSED THAT THE AIR CONDITIONING DRAIN HOSE UNDERNEATH THE FLOOR WAS CLOGGED WITH SPIDER WEBBING. THE FLOOR UNDERNEATH THE CARPET WAS COVERED IN MOLD AND MILDEW DUE TO THE MOISTURE. THE CONTACT WAS CONCERNED ABOUT A HEALTH RISK FROM THE MOLD AND MILDEW. THE DEALER QUOTED A REPAIR COST OF $4,000 TO $5,000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,000.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED. THE CONTACT STATED WHEN THE DRIVER DROVE AT 60 MPH, THE VEHICLE IN FRONT MADE A SUDDEN STOP AND WHEN THE DRIVER ENGAGED THE BRAKE PEDAL IT WENT TO THE FLOOR BOARD AND CAUSED THE DRIVER TO CRASH INTO THE TRUCK'S REAR END. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR INSPECTION. HOWEVER, THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO WANTED TO ADVISE THAT THE BRAKE PADS WAS PREVIOUSLY REPLACED BY AN UNKNOWN DEALER BECAUSE THE CONTACT HAD NOTICED THAT TOOK A LONGER TIME FOR THE BRAKE TO ENGAGE WHEN THE VEHICLE WAS DRIVEN OVER 60 MPH. THERE WERE NO INJURIES TO REPORT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000.

ALL FOUR DOOR LOCKS HAVE MALFUNCTIONED. EACH HAVE BEEN REPLACED. NOW THE REPLACEMENTS ARE ALSO FAILING. THE DOORS DO NOT LOCK OR UNLOCK WITH THE KEY FOB. MAKING IT IMPOSSIBLE TO GET INTO THE CAR WHEN I START THE CAR, THE DOORS ARE SUPPOSED TO LOCK AUTOMATICALLY, WHICH DOES NOT HAPPEN. MAKING IT INCREDIBLY UNSAFE ALL OF THE INFORMATION IS AT NORTH HOLLYWOOD TOYOTA IT HAS BEEN GOING ON SINCE 2018.